BOOKING AND CANCELLATION POLICIES

BOOKING OPTIONS:

If you would like to book multiple rooms, please make sure to use a different name for each room, otherwise the duplicate name reservation may be cancelled by the Resort. A maximum of 4 rooms can be reserved through the website, a request between 5 and 9 rooms can be made via the reservation department at a request exceeding 9 rooms will be considered as a group request and should be made via a regional sales office and group rates would be applicable. Groupsandevents@oneandonlycapetown.com or at +27 431 5800

REVISIONS:

A change in the length of stay or dates of your reservation is subject to availability and may result in a rate change.

GUARANTEE & PRE-PAYMENT POLICY:

Room Rate excludes South African Tourism Levy of R40.00 per room per night which will be charged upon check out. Effective 01 April 2018, room rates will include 15% VAT. All fees are subject to change at any time without notice.

HIGH
06 January 2019 to 26 April 2019 and 28 September 2019 to 13 December 2019

  • 1 night deposit is required at the time of booking to secure the reservation  and will be required within 24 hours of confirming the reservation.
  • 7 days prior to arrival, bookings must be pre-paid in full.

LOW & SHOULDER
27 April 2019 to 14 June 2019
15 June 2019 until 27 September 2019

  • 1 night deposit is required at the time of booking to secure the reservation.
  • 7 days prior to arrival, bookings must be pre-paid in full.

PEAK
15 December 2018 to 05 January 2019
14 December 2019 to 07 January 2020

  • Initial non-refundable Deposit Guarantee equal to 20% of the total reservation value will be paid within 14 days of booking reservation.
  • Bookings made from 1 July 2019 to 31 August 2019, a non-refundable deposit of 20% of the total reservation value will be required within 7 days of holding the reservation.
  • On August 31 2018/2019, balance of full payment will be due.

Applicable to the Presidential Suite and the Table Mountain Suite

  • Full prepayment is required within 72hrs of reservation

CANCELLATION POLICY:

The resort must be notified of cancellations and reductions in rooms as early as possible, however, no later than specified below:

HIGH
06 January 2019 to 26 April 2019 and 28 September 2019 to 13 December 2019

  • In case of a no-show or cancellation 7 - 0 days prior to arrival, cancellation penalty charge amounting to 100% of total room charge will apply.
  • Reservations made within 7 days prior to arrival, will require guarantee and payment within 24 hours of reservation. Any cancellation thereafter will be charged in full.

LOW & SHOULDER
27 April 2019 to 14 June 2019 and 15 June 2019 until 27 September 2019

  • In case of a no-show or cancellation 7 - 0 days prior to arrival, cancellation penalty charge amounting to 100% of total room charge will apply.

PEAK
15 December 2018 to 05 January 2019
14 December 2019 to 07 January 2020

  • Penalty of 20% of total reservation value if cancelled up to 91 days prior to arrival
  • In case of a no-show or cancellation within 90 days prior to arrival, cancellation penalty charge amounting to 100% of total room charge will apply.

Applicable to the Presidential Suite and the Table Mountain Suite

  • 100% Cancellation fees are applicable to this booking
  • Early Departures and date amendments will be charged in full
  • Penalty of 20% of total reservation value if cancelled up to 91 days prior to arrival
  • In case of a no-show or cancellation within 90 days prior to arrival, cancellation penalty charge amounting to 100% of total room charge will apply.

In case of a shortened length of stay, early departures or date amendments the cancellation policy will apply for cancelled nights. Full client Names are to be made available at time of booking and no name changes will be allowed within the cancellation periods.

MINIMUM STAY POLICY:

24 December 2019 – 02 January 2020 (inclusive of both dates)

  • Minimum 4-night stay required

19 April 2019 - 21 April 2019
Oil Week 2019 (4-8 November 2019)

  • Minimum 3-night stay required

NO SHOWS:

In the event of a no-show (i.e. if you neither use nor cancel your reservation), a fee equivalent to the value of the entire stay will be levied.

VISA:

An entry visa is required by certain nationalities or in certain circumstances. For further assistance on visa processing, please visit www.southafrica.info/travel/documents, or call the South Africa Consulate-General in your country of residence. We will not accept any responsibility should a visa be refused or delayed. Please be advised that Foreign Nationals are required to travel with a valid passport and two (2) blank "Visa" pages. Some foreign passports have blank pages at the back without the "Visa" header printed. Please be advised that these pages are not acceptable for travel to South Africa.

PASSPORT:

Please note that your passport must have at least 2 blank pages for the entry stamp, not including the ‘endorsement’ page at the back. Passengers who require a visa must have two blank pages next to each other, one for the visa and one for the entry stamp. Anyone attempting to enter South Africa without the required pages will be returned to their country of origin.

CHILDREN UNDER 18, ENTERING OR EXITING SOUTH AFRICA, EFFECTIVE 01 JUNE 2015:

If parents are travelling with a child/children under 18 years old or if any child under the age of 18 years old is travelling to or from South Africa on his or her own, each applicable child will require a full unabridged birth certificate in English detailing the parents of the child, in order to gain entry or exit South Africa. This is irrespective of whether a visa was required for your travel to South Africa. If only one parent is travelling with a child under 18 years of age additional documentation will be required. Please contact your Travel Agent or refer to http://www.dha.gov.za/ for additional information regarding the requirements to avoid being denied access to South Africa

BIOMETRIC VISAS, EFFECTIVE 01 JUNE 2015:

South African regulations require that travellers apply in person for visas to allow for biometric intake. Requirements for visitor’s visas differ from country to country (visit www.dha.gov.za/index.php/immigration-services/exempt-countries to see which countries are currently exempt), and the requirements are subject to change. As each application is treated as an individual case please make enquiries with your Travel Agent, nearest South African mission, consulate abroad or any office of the Department of Home Affairs to see whether or not you are required to apply for a visa and the requirements.

CHECK-IN TIMES:

Check-in time is 14:00 hours on the day of your scheduled arrival. Early check-in is guaranteed for rooms reserved one night prior to the scheduled date of arrival.

CHECK-OUT TIMES:

Check-out time is 11:00 hours on the day of your scheduled departure. Late check-out is guaranteed for rooms reserved and paid for, for an additional night.

EXTRA PERSON POLICY:

An additional R895.00 for persons over the age of twelve, sharing with two adults will apply.