Offer Terms & Conditions

Applicable to all room categories. Payments will be non-refundable and will be required at time of booking. Applicable to new bookings only, during the above booking period. Subject to availability and confirmation from the resort reservation office. One&Only Cape Town reserves the right to withdraw this offer at any time. All rates include breakfast daily for a maximum of 2 adults and 2 children per room in Ochre, tax and service, but do not include R40.00 Tourism Levy per room/per night. All rates also include complimentary access to the KidsOnly Club for children. Not applicable to group bookings (10 rooms or more). An additional cost of R 895 per person per day will apply for a child 18 years old and above or an adult sharing. In case of a no-show or cancellation prior to arrival or Early departures will be charged in full penalty charge amounting to 100% of total room charge will apply.

Cancellation Policy

The resort must be notified of cancellations and reductions in rooms as early as possible, however, no later than specified below:

HIGH
28 September 2019 to 13 December 2019
08 January 2020 to 25 April 2020
26 September 2020 to 17 December 2020

  • In case of a no-show or cancellation 7 - 0 days prior to arrival, cancellation penalty charge amounting to 100% of total room charge will apply.
  • Reservations made within 7 days prior to arrival, will require guarantee and payment within 24 hours of reservation. Any cancellation thereafter will be charged in full.

LOW & SHOULDER
26 April 2020 to 28 June 2020
29 June 2020 to 25 September 2020

  • In case of a no-show or cancellation 7 - 0 days prior to arrival, cancellation penalty charge amounting to 100% of total room charge will apply.

Applicable to the Presidential Suite and the Table Mountain Suite

  • 100% Cancellation fees are applicable to this booking
  • Early Departures and date amendments will be charged in full
  • Penalty of 20% of total reservation value if cancelled up to 91 days prior to arrival
  • In case of a no-show or cancellation within 90 days prior to arrival, cancellation penalty charge amounting to 100% of total room charge will apply.

PEAK SEASON
14 December 2019 to 07 January 2020
18 December 2020 to 05 January 2021

  • Penalty of 20% of total reservation value if cancelled up to 91 days prior to arrival.
  • In case of a no-show or cancellation within 90 days prior to arrival, cancellation penalty charge amounting to 100% of total room charge will apply.

In case of a shortened length of stay, early departures or date amendments the cancellation policy will apply for cancelled nights. Full client Names are to be made available at time of booking and no name changes will be allowed within the cancellation periods.

MINIMUM STAY POLICY:

22 December 2018 - 05 January 2019
24 December 2019 – 02 January 2020 (inclusive of both dates)

  • Minimum 4-night stay required

19 April 2019 - 21 April 2019
Oil Week 2019 (dates to be confirmed)

  • Minimum 3-night stay required

NO SHOWS:

In the event of a no-show (i.e. if you neither use nor cancel your reservation), a fee equivalent to the value of the entire stay will be levied.