Offer Terms & Conditions

*All rates are per room per night and are quoted in South African Rand (ZAR), and are subject to change without notice. Commission is 10% to bona fide travel agents. Rates are inclusive of Value Added Tax at 15%. Rates include breakfast daily in Ochre (breakfast charge is non-refundable). Additional charges apply for breakfast consumed in the room. Rates exclude R40 Tourism Levy per room per night (subject to change). One&Only Cape Town  reserves the right, in the event of new taxes being imposed, to introduce these in accordance with South African Law. Room rate quoted is based upon two adults. An additional cost of R 895 per person per day will apply for a child 18 years and above or an adult sharing. Failure to comply with any prepayment requirements by the due date will result in an automatic release of the booking. Early Check-In and Late Check-Out charged at 100% (Standard Check-In: 2pm and Check-Out: 11am). Additional Terms may apply for bookings of between 5 – 9 rooms. Offer is subject to availability. Please contact the Groups and Events Department for group enquiries (10 rooms or more) on email: Groupsandevents@oneandonlycapetown.com. Reservations, amendments and cancellations should be sent to the Hotel’s Reservation Team using contact details: reservations@oneandonlycapetown.com or Telephone +27 21 431 5888.

Cancellation Policy

BOOKING OPTIONS:

If you would like to book multiple rooms, please make sure to use a different name for each room, otherwise the duplicate name reservation may be cancelled by the Resort. A maximum of 4 rooms can be reserved through the website, a request between 5 and 9 rooms can be made via the reservation department at a request exceeding 9 rooms will be considered as a group request and should be made via a regional sales office and group rates would be applicable. Groupsandevents@oneandonlycapetown.com or at +27 431 5800

REVISIONS:

A change in the length of stay or dates of your reservation is subject to availability and may result in a rate change.

GUARANTEE & PRE-PAYMENT POLICY:

Room Rate excludes South African Tourism Levy of R40.00 per room per night which will be charged upon check out. Effective 01 April 2018, room rates will include 15% VAT. All fees are subject to change at any time without notice.

HIGH
08 January 2020 to 25 April 2020
26 September 2020 to 17 December 2020

  • 1 night’s deposit is required to secure the reservation and will be required within 24 hours of confirming the reservation.
  • 7 days prior to arrival, bookings must be pre-paid in full.

LOW & SHOULDER
26 April 2020 to 28 June 2020
29 June 2020 to 25 September 2020

  • 1 night’s deposit is required to secure the reservation at time of booking. 
  • 7 days prior to arrival, bookings must be pre-paid in full.

Applicable to the Presidential Suite and the Table Mountain Suite

  • Full prepayment is required within 72hrs of reservation

PEAK SEASON
14 December 2019 to 07 January 2020
18 December 2020 to 05 January 2021

  • Initial non-refundable Deposit Guarantee equal to 20% of the total reservation value will be paid within 14 days of booking reservation.
  • Bookings made from 01 July 2020 to 31 of August 2020 a deposit of 20% of the total reservation value will be required within 7 days of holding the reservation.
  • On the 31 of August 2019, balance of full payment will be due.

CANCELLATION POLICY:

The resort must be notified of cancellations and reductions in rooms as early as possible, however, no later than specified below:

HIGH
28 September 2019 to 13 December 2019
08 January 2020 to 25 April 2020
26 September 2020 to 17 December 2020

  • In case of a no-show or cancellation 7 - 0 days prior to arrival, cancellation penalty charge amounting to 100% of total room charge will apply.
  • Reservations made within 7 days prior to arrival, will require guarantee and payment within 24 hours of reservation. Any cancellation thereafter will be charged in full.

LOW & SHOULDER
26 April 2020 to 28 June 2020
29 June 2020 to 25 September 2020

  • In case of a no-show or cancellation 7 - 0 days prior to arrival, cancellation penalty charge amounting to 100% of total room charge will apply.

Applicable to the Presidential Suite and the Table Mountain Suite

  • 100% Cancellation fees are applicable to this booking
  • Early Departures and date amendments will be charged in full
  • Penalty of 20% of total reservation value if cancelled up to 91 days prior to arrival
  • In case of a no-show or cancellation within 90 days prior to arrival, cancellation penalty charge amounting to 100% of total room charge will apply.

PEAK SEASON
14 December 2019 to 07 January 2020
18 December 2020 to 05 January 2021

  • Penalty of 20% of total reservation value if cancelled up to 91 days prior to arrival.
  • In case of a no-show or cancellation within 90 days prior to arrival, cancellation penalty charge amounting to 100% of total room charge will apply.

In case of a shortened length of stay, early departures or date amendments the cancellation policy will apply for cancelled nights. Full client Names are to be made available at time of booking and no name changes will be allowed within the cancellation periods.

MINIMUM STAY POLICY:

22 December 2018 - 05 January 2019
24 December 2019 – 02 January 2020 (inclusive of both dates)

  • Minimum 4-night stay required

19 April 2019 - 21 April 2019
Oil Week 2019 (dates to be confirmed)

  • Minimum 3-night stay required

NO SHOWS:

In the event of a no-show (i.e. if you neither use nor cancel your reservation), a fee equivalent to the value of the entire stay will be levied.