Offer Terms & Conditions

• All rates are per room per night and are quoted in South African Rand (ZAR), and are subject to change without notice.
• All rates are Subject to Availability.
• Changes to bookings may incur fees.
• Spa treatment, Wine Tasting Experience and Jewel polishing is once per person per room per stay.
• Pre-Bookings of Spa treatment & Wine Tasting Experience are required and is subject to availability.
• Rates are inclusive of Value Added Tax at 15%.
• We reserve the right to limit the number of rooms available at these rates.
• Rates exclude R40 Tourism Levy per room per night (subject to change).
• This offer is not combinable.
• Offer is non-transferable.
• Offer cannot be redeemed to any cash value at the Resort.
• Applicable to NEW bookings only.
• Room upgrades at One&Only Cape Town are available at an additional supplement which can be requested separately.
• One&Only Cape Town reserves the right, in the event of new taxes being imposed, to introduce these in accordance with South African Law.
• Early Check In and Late Check Out charged at 100% (Standard Check-In: 14h00 and Check-Out: 11h00).
• Not applicable to groups (10 rooms or more). Please contact the Groups and Events Department for group enquiries (10 rooms or more) on email: groupsandevents@oneandonlycapetown.com.

Cancellation Policy

BOOKING OPTIONS:

If you would like to book multiple rooms, please make sure to use a different name for each room, otherwise the duplicate name reservation may be cancelled by the Resort. A maximum of 4 rooms can be reserved through the website, a request between 5 and 9 rooms can be made via the reservation department at a request exceeding 9 rooms will be considered as a group request and should be made via a regional sales office and group rates would be applicable. Groupsandevents@oneandonlycapetown.com or at +27 431 5800

REVISIONS:

A change in the length of stay or dates of your reservation is subject to availability and may result in a rate change.

GUARANTEE & PRE-PAYMENT POLICY:

Room Rate excludes South African Tourism Levy of R40.00 per room per night which will be charged upon check out. Effective 01 April 2018, room rates will include 15% VAT. All fees are subject to change at any time without notice.

HIGH
08 January 2020 to 25 April 2020
26 September 2020 to 17 December 2020

  • 1 night deposit is required to secure the reservation and will be required within 24 hours of confirming the reservation.
  • 7 days prior to arrival, bookings must be pre-paid in full.

LOW & SHOULDER
26 April 2020 to 28 June 2020
29 June 2020 to 25 September 2020

  • 1 night deposit is required to secure the reservation and will be required within 24 hours of confirming the reservation.
  • 7 days prior to arrival, bookings must be pre-paid in full.

PEAK
18 December 2020 to 05 January 2021

  • Initial non-refundable Deposit Guarantee equal to 20% of the total reservation value will be paid within 14 days of booking reservation.
  • Bookings made from 01 July 2020 to 31 of August 2020 a deposit of 20% of the total reservation value will be required within 7 days of holding the reservation.
  • On 31 August 2020, balance of full payment will be due.

Applicable to the Presidential Suite and the Table Mountain Suite

  • Full prepayment is required within 72hrs of reservation

CANCELLATION POLICY:

17 March to 31 May 2020

One&Only Cape Town remains committed to the joy of travel, an important part of our lives. Given the current uncertain environment, we have updated our cancellation policy to give you/your guest the upmost flexibility. One&Only Cape Town is waiving all cancellation and change fees applicable to all existing and new bookings for stays between 17 March 2020 and 31 May 2020. We would be happy to rebook your/ your guest’s reservation, or ultimately, cancel your/ your guest’s reservation and refund any deposits received. Your [your guest’s] health and wellness is paramount, and we hope to welcome you to one of our locations soon. We are doing everything we can to provide a safe environment and ultimately a holiday full of Amazing Experiences and Everlasting Memories. Thank you for your understanding and cooperation. 

The resort must be notified of cancellations and reductions in rooms as early as possible, however, no later than specified below:

HIGH
08 January 2020 to 25 April 2020
26 September 2020 to 17 December 2020

  • In case of a no-show or cancellation 7 - 0 days prior to arrival, cancellation penalty charge amounting to 100% of total room charge will apply.
  • Reservations made within 7 days prior to arrival, will require guarantee and payment within 24 hours of reservation. Any cancellation thereafter will be charged in full.

LOW & SHOULDER
26 April 2020 to 28 June 2020
29 June 2020 to 25 September 2020

  • In case of a no-show or cancellation 7 - 0 days prior to arrival, cancellation penalty charge amounting to 100% of total room charge will apply.

PEAK
18 December 2020 to 05 January 2021

  • Penalty of 20% of total reservation value if cancelled up to 91 days prior to arrival
  • In case of a no-show or cancellation within 90 days prior to arrival, cancellation penalty charge amounting to 100% of total room charge will apply.

Applicable to the Presidential Suite and the Table Mountain Suite

  • 100% Cancellation fees are applicable to this booking
  • Early Departures and date amendments will be charged in full
  • Penalty of 20% of total reservation value if cancelled up to 91 days prior to arrival
  • In case of a no-show or cancellation within 90 days prior to arrival, cancellation penalty charge amounting to 100% of total room charge will apply.

In case of a shortened length of stay, early departures or date amendments the cancellation policy will apply for cancelled nights. Full client Names are to be made available at time of booking and no name changes will be allowed within the cancellation periods.

MINIMUM STAY POLICY:

  • Minimum 3-night stay required 10 – 12 April 2020 (inclusive of both dates)
  • Minimum 3-night stay required 02 – 06 November 2020 (inclusive of both dates)
  • Minimum 4-night stay required 24 December 2020 – 03 January 2021 (inclusive of both dates)

NO SHOWS:

In the event of a no-show (i.e. if you neither use nor cancel your reservation), a fee equivalent to the value of the entire stay will be levied.

Resort Information
Terms & Conditions
One&Only Resorts
Kerzner
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