One&Only, created exclusively for the ultra-luxury market, has announced the appointment of Jacques Le Roux as Resort Manager at One&Only Nyungwe House. Located in a working tea plantation in Gisakura in southwest Rwanda, on the edge of the ancient Nyungwe Forest, the resort began welcoming guests on 1 October 2018. In his new role, Jacques will be responsible for the overall operation of One&Only Nyungwe House and will support the strategic development of the brand’s resorts in Rwanda.
Jacques brings over 10 years of experience in the luxury hospitality industry to One&Only Nyungwe House, having previously held General Manager, Resident Manager and Camp Manager positions in various African lodges, camps and hotels. Prior to joining One&Only, Jacques held the role of General Manager at Africa’s Eden Belo Monte – an exclusive boutique hotel in São Tomé and Príncipe where he led over 100 team members and was in charge of all operations, as well as Marketing, Sales and Reservations. Jacques has also worked in South Africa, Bermuda, UK, Europe and Botswana.
Jacques grew up just outside of Cape Town in South Africa, and after leaving school to travel, he moved to the United Kingdom where he joined the Nike Hotel Group and studied hospitality management. Upon completion of his studies, he joined one of their hotels as Conferencing and Banqueting Manager. Following this, he moved to Bermuda where he worked on cruise ships for a number of years before moving back to South Africa and working in lodges around the Kruger National Park.
Reporting to Philippe Zuber, President and Chief Operating Officer, One&Only Resorts, Jacques is responsible for creating unrivalled, memorable experiences for guests at One&Only Nyungwe House, in keeping with the brand’s promise to enthral and excite. He will continue to develop innovative strategies for One&Only resorts that celebrate the best of Mother Nature, looking to One&Only Gorilla’s Nest, which is due to open in 2019.
“I am thrilled to welcome Jacques to One&Only. Nestled within a lush tea plantation, on the edge of an ancient rainforest in Rwanda, One&Only Nyungwe House is an exceptional resort, offering truly unique, once-in-a-lifetime experiences for guests to discover,” said Philippe Zuber, President and Chief Operating Offer, One&Only Resorts. “Jacques’ extensive experience and deep understanding of Africa will be a huge asset for One&Only, complementing the passionate team of people we have in place at the resort, from the Executive Chef through to the Guest Experience Experts.”
“I am incredibly honoured to join One&Only Nyungwe House as Nature Resort Manager, it is truly one of the most beautiful resorts in Africa,” commented Jacques Le Roux. “The team here is so proud of all of the enhancements that have been made, as well as the new experiences that have been introduced for guests, and they are inspired to blow our guests away at every touch point. I am also very passionate about working with the local community, and I look forward to getting involved in projects to enhance the facilities and services for the Gisakura community.”
One&Only Nyungwe House began welcoming guests on 1 October 2018. For more information or reservations, please visit: oneandonlyresorts.com