Covid-19 Update

RESORT OPENING SUMMER 2020

At One&Only, our absolute priority is the health, safety and well-being of our guests and colleagues. Now, more than ever, due to the ever-evolving COVID-19 (Coronavirus) situation, we are focusing on our guest experience and ensuring we are exceeding the protocols from the world’s leading health experts, including the World Health Organization and the Centers for Disease Control and Prevention (CDC). We are also partnering with the local authorities in each of our destinations around the world. We remain vigilant about the health and safety of all our guests and colleagues, without compromising your guest experience.

Due to the recent Malaysian government-issued restricted movement control order, which affects both tourists and residents, we have taken the decision to postpone the opening of One&Only Desaru Coast. We respect and observe all directives by governmental authorities. We will use this time to support our colleagues and their families and further refine the guest experience. We will review the timing of our opening and share this in due course, once we deem that the true One&Only experience can be delivered for the entire guest journey. We will be in touch directly should this impact your reservation. We will continue to provide updated information here.

We remain vigilant and continue to rigorously monitor any suspected symptoms and take swift actions should anything arise. Our commitment to health and cleanliness and delivering additional preventative measures will continue. We adhere to the highest health and safety standards while following the best-in-class protocols that allow us as to be fully prepared for all situations, and of course, we follow the direct instructions from the Government agencies.

Travel should be celebrated, as it brings joy to all of us. At all of our locations we have taken precautionary measures to ensure the wellbeing and safety of all our guests and colleagues and their families. Our commitment to health and cleanliness and delivering additional preventative measures will continue. We have elevated our already rigorous practices around food handling, sanitization, disinfection and cleaning based on the international standards and, of course, we follow the direct instructions from the local health authorities in each destination. To assist with safer travel for all, please find recommendations from these leading organizations to reduce potential exposure.

Your health, wellness and joy of travel is paramount, and we hope to welcome you to one of our locations soon. We are doing everything we can to provide a safe environment and ultimately a holiday full of Amazing Experiences and Everlasting Memories. Thank you for your understanding and cooperation. We look forward to welcoming you to One&Only in the near future.

Sincerely,



Michael P. Wale
CEO
Kerzner International Resorts

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