BOOKING AND CANCELLATION POLICIES

PAYMENT POLICY

  • All rates are per unit per night room only and quoted in MYR (including breakfast and selected guest activity).
  • One night deposit will be required at the time of the reservation. The remaining balance of your stay will be charged before cancellation policy is applied.
  • The rates are exclusive of 6% Sales & Service Tax. Tourism tax of MYR10 per room per night to be charged upon check in for non-Malaysian.
  • If government tax rates change, the prevailing tax rates at the time of your stay will be charged.
  • The hotel reserves the right in the event of new taxes being imposed to introduce these in accordance with Malaysia law.
  • Smoking is not permitted in any of the accommodations, restaurants, bars or in the public areas. Smoking is permitted in the accommodation terraces (outdoors ONLY).
  • Check in time for all guests is 3:00 PM. Check out time is 12:00 PM local time. Early check in / late checkout subject to availability and not guaranteed.
  • Full room charge would apply for Early Departures.
  • One&Only Desaru Coast accepts American Express, Visa, MasterCard, JCB International and UnionPay.

CHILD AND SHARING POLICY

  • Occupancy is limited to (3) adults per room (12 years or older). A third adult in the room will incur a charge of MYR700 nett per night, inclusive of breakfast, extra bed (subject to availability upon reservation), and selected guest activity.
  • Two children under 12 years or younger on the arrival date (Resort Management may require proof of age), and who are sharing a room with one or more adults using the existing bedding or extra bed (subject to availability upon reservation), will incur a charge of MYR460 nett per night , inclusive of breakfast and selected guest activity.
  • Rollaway beds are permitted in all room categories with extra charge. A maximum of one rollaway bed will be allowed in each room.
  • A crib is provided free of charge in the room, upon request (subject to availability).
  • Maximum occupancy for Rainforest / Ocean Junior Suite is 2 guests (two adults and two children under 12 years old OR three adults).
  • Maximum occupancy for Rainforest Grand Pool Suite / Ocean Grand Suite is 2 guests (two adults and two children under 12 years old OR three adults).
  • Maximum occupancy for Rainforest Two-Bedroom Grand Pool Suite / Ocean Two-Bedroom Grand Suite is 4 guests (four adults and three children under 12 years old OR five adults and two children under 12 years old).
  • Maximum occupancy for Villa One is 8 guests (eight adults and four children under 12 years old).

TRANSFERS

TYPE OF VEHICLE
Tesla Model X or Mercedes Vito dependent on availability

If airport transfers are included in your stay, a representative of One&Only Desaru Coast will be waiting outside the baggage claim area. Please plan to depart the resort 2 1/2 hours prior to your scheduled flight’s departure time to allow for check in and clearing of Malaysia’s Customs and Immigration at Senai International Airport.


SERVICES/FACILITIES AT A SURCHARGE

  • Health & Beauty Spa – One&Only Spa by Chenot
  • Excursions – nearby
  • Water Sports
  • Deep Sea Sail Fishing
  • NEO boutique
  • Baby-sitting – to be booked 24hrs in advance
  • Wedding services
  • Conference facilities
  • Private Silat Melayu lesson
  • Golf on The Els Club
  • Golf cart, golf trolley and any golf equipment rental
  • Lessons with a Golf Pro
  • Tennis – 3 floodlit tennis courts open daily. Lessons and rentals at a surcharge
  • Lessons with a Tennis Pro
  • Cooking classes

COMPLIMENTARY SERVICES & AMENITIES

  • 24-hour butler service
  • Signature welcome beverage
  • Unpacking of luggage
  • Pressing of one garment per person upon arrival
  • In-room espresso and tea
  • Choice of fresh fruit, delivered daily
  • Laundry for children 2 years and under
  • Beach/shopping tote
  • High-speed Internet and Wi-Fi
  • Tennis & Basketball court access
  • Complimentary daily yoga and fitness access - inquire for additional wellness activities
  • KidsOnly Club – One&Only KidsOnly Club for children aged 4 to 11 years; open daily
  • 1Tribe –  Club for teens aged 12 to 17 years; open daily from 9am to 5pm

CANCELLATION , GUARANTEE, AND MINIMUM STAY POLICY

23  March – 30 June 2020 / 1 September –  30 September 2020 /   11 October – 19 December 2020 both dates inclusive
  • One night deposit is due at the time of reservation. Remaining balance of the stay is due 7 days prior to arrival
  • Up to 7 days prior to arrival: there will be no cancellation penalty charge.
  • 6 – 0 days prior to arrival: cancellation penalty charge of full stay of full rate applicable will apply, in case of no show/changes/reduction in the number of the nights full stay of full rate will apply.
  • Early departures: Full length of stay will apply (100% of booked room nights will be charged).
  • Late departure: Check out between 1205hrs to 1800hrs – 50% of the room rate
Check out after 1805hrs – Full night charge will apply
    Both dates are inclusive.
1 July – 31 August 2020 / 1 October – 10 October 2020 both dates inclusive 
  • One night deposit is due at the time of reservation. Remaining balance of the stay is due 14 days prior to arrival
  • Up to 14 days prior to arrival: there will be no cancellation penalty charge.
  • 13 – 0 days prior to arrival: cancellation penalty charge of full stay of full rate applicable will apply, in case of no show/changes/reduction in the number of the nights full stay of full rate will apply.
  • Early departures: Full length of stay will apply (100% of booked room nights will be charged).
  • Late departure: Check out between 1205hrs to 1800hrs – 50% of the room rate
Check out after 1805hrs – Full night charge will apply
    Both dates are inclusive.
20 December 2020 – 1 January 2021
  • Minimum 3 nights stay per room
  • One night deposit is due at the time of reservation. Remaining balance of the stay is due 30 days prior to arrival
  • Up to 30 days prior to arrival: there will be no cancellation penalty charge.
  • 29 – 0 days prior to arrival: cancellation penalty charge of full stay of full rate applicable will apply, in case of no show/changes/reduction in the number of the nights full stay of full rate will apply.
  • Early departures: Full length of stay will apply (100% of booked room nights will be charged).
  • Late departure: Check out between 1205hrs to 1800hrs – 50% of the room rate
Check out after 1805hrs – Full night charge will apply
    Both dates are inclusive.

Terms & Conditions
  • One&Only Desaru Coast reserves the right not to provide exemptions from its cancellation policy for medical matters, inclement weather conditions or any other unforeseen circumstances.
  • In case of a shortened length of stay, the above cancellation policy will apply for the cancelled nights.
  • To avoid disappointment, we recommend the purchase of adequate travel insurance prior to confirming a reservation and accepting the terms and conditions of One&Only Desaru Coast’s cancellation policy.