Property Terms

Rates

As per the latest directive from the Royal Malaysian Customs Department, Malaysia’s sales and services tax (SST) rate will increase from 6% to 8% from 1 March 2024.  

The revised 8% tax rate will apply across all new and existing room, dining or spa reservations, as well as group or agent bookings, with stay or event dates taking place at One&Only Desaru Coast from 1 March 2024. 

A Tourism Tax of RM 10 per room per night continues to be a mandatory charge upon check-out for non-Malaysian guests. 

Room rates are inclusive of daily breakfast and selected guest activity for 2 persons (Junior suite), 4 persons (Two-bedroom suite) per suite per night. Additional persons will incur an additional fee.

A minimum stay of 3 nights is mandatory for all reservations made for travel from 22 December 2024 to 2 January 2025. Reservations which include travel dates of 31 December 2024 are subject to a mandatory overnight stay and an additional gala dinner for the night of 31 December 2024.

Payment guarantee policy

A reservation will be deemed confirmed after processing all deposits and payments according to the below terms.  The resort reserves the right to release bookings without prior notice if a guarantee or full payment is not received on time. Confirmation is also subject to receiving all guest names, particularly for multiple room bookings. 

Payment is accepted by credit card or bank transfer. An online payment link is available for secured credit card payments. In addition, other Deposits and Payment terms apply and these include:

2024 / 2025 YEAR
For travel from 01 January 2024  to 21 December 2024, 01 January 2025 to 31 March 2025
• One-night deposit is required at the time of booking for Grand Suites and Villa One categories.
• Full and final payment is required no later than 7 days prior to arrival for all categories

For travel from 22 December to 31 December 2024
• A 50% deposit is required at the time of booking and no later than 45 days prior to arrival for all categories. 
• Full and final payment is required no later than 45 days prior to arrival for all categories.

Cancellation policy

If you are unable to travel (or utilise the accommodation and services previously confirmed), cancellation fees may apply. A change in the length of stay or dates of your reservation is subject to availability and may result in a rate change. A revision made to a booking may also constitute a cancellation. In case of shortened length of stay, the cancellation policy will apply for the cancelled nights. If a booking deposit must be refunded, please note that any credit card surcharge or currency fluctuation is unable to be refunded.

Cancellation, early departure, and no-show fees incurred are the sole responsibility of the client and will be charged accordingly as follows:

2024/2025 YEAR
For travel from 01 January 2024  to 21 December 2024, 01 January 2025 to 31 March 2025
• 7 days or less prior to arrival, will incur a fee of 100% of total room charges.
• Reservations made within 7 days of arrival require full payment within 24 hours and will incur a fee of 100% of the total room charges.

For travel from 22 December 2024 to 31 December 2024
• Cancellations made 45 days or less prior to arrival, will incur a fee of 100% of total room charges, Christmas Eve Dinner (if applicable) and New Year’s Eve Gala Dinner. 
• Reservations made within 45 days of arrival require full payment within 24 hours and will incur a fee of 100% of the total room charges, Christmas Eve Dinner (if applicable) and New Year's Eve Gala Dinner.

Early Departures or No-Shows
A fee equivalent to 100% per night plus taxes for early departures applies. In the event of a no-show (i.e. you neither use nor cancel your reservation), a fee equivalent to the value of the entire stay will be incurred. Early departures or cancellations due to inclement weather are fully chargeable.
 
Travel Insurance
One&Only Desaru Coast reserves the right not to provide exemptions from its cancellation policy for medical or personal matters, inclement weather, or other circumstances. It is recommended to purchase adequate travel insurance prior to confirmation and acceptance of terms, conditions, and cancellation policy.

Additional guests and children surcharges

Subject to the maximum occupancy applicable by room, the following applies for additional guests:
• Infants aged 3.99 years old and below – complimentary, including a cot if required.
• Children aged between 4 and 11.99 years old – a fee of RM 345+ per night, inclusive of complimentary dining from kids’ menu.
• Guests aged 12 years and above – a fee of RM 690+ per night, inclusive of daily breakfast.

Room Occupancy
• Junior Suite and Grand Suite - The maximum occupancy is 3 adults with one extra bed set up at additional cost.
• Two-Bedroom Grand Suite - The maximum occupancy is 6 adults with two extra beds set up at additional cost.
• Villa One - The maximum occupancy is 10 adults with two extra beds set up at additional cost.

Bedding Policy
A maximum of one rollaway bed, or one baby cot, is permitted for Junior Suites and Grand Suites. A maximum of two rollaway beds, or two baby cots, are permitted for Two-Bedroom Grand Suites and Villa One.

Extra beds and baby cots are subject to availability, and are upon request to the resort at the time of booking confirmation. The recommended height limit for additional guests sleeping in extra beds is 1.60 metres.

All the above rates are subject to 8% Sales & Service Tax.
 

Special event dining supplements

Mandatory dining supplement for New Year's Eve Dinner applies, full payment is required at the time of booking directly to the resort. If the Christmas Eve Dinner is booked, full payment must be made at the time of booking directly to the resort.

Rate for both dinners exclude beverages and are subject to an 8% SST per person.

Christmas Eve Dinner | 24 December 2024
Adults (aged 12 and above): MYR 805+ per person
Children (aged between 4 and 11.99): MYR 410+ per child
Complimentary for children aged 3.99 and below

New Year's Eve Dinner | 31 December 2024
Adults (aged 12 and above): MYR 2,020+ per person
Children (aged between 4 and 11.99): MYR 1,015+ per child
Complimentary for children aged 3.99 and below

Arrival and departure

Check-in Time
15:00 hours/3.00pm. Earlier access is subject to availability on day of arrival. 

Check-out Time
12:00 hours/ noon. For guests requiring a later check-out, a fee equal to 50% of the room rate is applicable up to 18:00 hours/6.00pm and a full night’s rate is required after this time. 

Transfers
Tesla Model X or Mercedes-Benz V-Class airport transfers may be organized subject to availability.

One&Only airport representatives are waiting to welcome guests with pre-arranged airport transfers outside the baggage claim area. 

Senai International Airport in Johor Bahru is approximately 1-hour drive from One&Only Desaru Coast, Kuala Lumpur International Airport is 4 hours’ drive and Changi Airport Singapore is 2.5 hours’ drive (travelling time may differ depending on traffic conditions). 

An advanced reservation is required, and rates are subject to change without prior notice. Transportation request shall be made 12 hours prior to transfer time and is subject to availability. One&Only Desaru Coast has the right to substitute vehicle if chosen vehicle is unavailable, however rate will not differ. Additional 50% surcharge applies for all pick-up and drop-off times between 23:00hrs to 07:00hrs.

Other information

Group Bookings
A maximum of four rooms may be booked through the website. Please ensure you provide full names for each room, otherwise the duplicate name reservation may be cancelled. Please email reservations@oneandonlydesarucoast.com.

Minimum Age
There must be at least one guest of minimum 18 years of age, with a valid credit card in their name, present upon check-in. This guest must be holding the payment for the travelling party against this credit card.

Smoking
All indoor areas, public areas and restaurants are strictly non-smoking. 

Other 
Please be advised that service charges, fees and taxes are subject to change at any time without prior notice and One&Only Desaru Coast reserves the right to introduce these in accordance with law and the prevailing tax rates at the time of stay will be charged, along with the introduction of any new fees or taxes.

One&Only Desaru Coast reserves the right to cancel a stay at a time prior to scheduled departure. In this event a refund will be issued of all accommodation pre-payments.