Offer Terms and Conditions

Bookable 30 days in advance. Offer is non-cancellable, full non-refundable pre-payment is required at the time of booking.

Offer Cancellation Policy

Offer is non-cancellable, full non-refundable pre-payment is required at the time of booking.

PAYMENT POLICY

  • All rates are quoted in Malaysian Ringgit (RM) based on per suite per night, including breakfast and selected guest activity for two daily.
  • A one-night deposit will be required at the time of the reservation. The remaining balance of your stay will be charged before cancellation policy applies.
  • The rates are exclusive of 6% Sales & Service Tax. Tourism tax of MYR10 per room per night to be charged upon check in for non-Malaysian.
  • If government tax rates change, the prevailing tax rates at the time of your stay will be charged.
  • The hotel reserves the right in the event of new taxes being imposed to introduce these in accordance with Malaysia law.
  • Smoking is prohibited in any of the accommodations, restaurants, bars or in the public areas. Smoking is permitted in the accommodation terraces (outdoors ONLY).
  • Check in time for all guests is 3:00 PM. Check out time is 12:00 PM local time. Early check in / late checkout subject to availability and not guaranteed.
  • A “no show” or an early departure is subject to a cancellation fee equivalent to 100% of the total amount of booking.
  • One&Only Desaru Coast accepts American Express, Visa, Mastercard, JCB International and UnionPay.

CHILD AND SHARING POLICY

  • Occupancy is limited to three (3) adults per suite (12 years or older). An additional cost of RM700 nett per person per suite per night will apply, inclusive of daily breakfast, selected daily guest activity and additional bed. The additional bed is subject to availability upon confirmation of reservation.
  • Two children under 12 years or younger on the arrival date (Resort Management may require proof of age), and who are sharing a room with one or more adults using the existing bedding or extra bed (subject to availability upon reservation), will incur a charge of MYR460 nett per night , inclusive of breakfast and selected guest activity.
  • Rollaway beds are permitted in all room categories with extra charge. A maximum of one rollaway bed will be allowed in each room.
  • A crib is provided free of charge in the room, upon request (subject to availability).
  • The occupancy for Rainforest / Ocean Junior Suite is two (2) adults (or two adults and two children under 12 years old, OR three adults).
  • The occupancy for Rainforest Grand Pool Suite / Ocean Grand Suite is two (2) adults (or two adults and two children under 12 years old, OR three adults).
  • The occupancy for Rainforest Two-Bedroom Grand Pool Suite / Ocean Two-Bedroom Grand Suite is four (4) adults (or four adults and three children under 12 years old, OR five adults and two children under 12 years old).
  • The occupancy for Villa One is eight (8) adults (or eight adults and four children under 12 years old).

TRANSFERS

TYPE OF VEHICLE
Tesla Model X or Mercedes-Benz V-Class dependent on availability

If airport transfers are included in your stay, a representative of One&Only Desaru Coast will be waiting outside the baggage claim area. Please plan to depart the resort 2 1/2 hours prior to your scheduled flight’s departure time to allow for check in and clearing of Malaysia’s Customs and Immigration at Senai International Airport.


SERVICES/FACILITIES AT A SURCHARGE

  • Health & Beauty Spa – One&Only Spa by Chenot
  • Excursions – nearby
  • Water Sports
  • Deep Sea Sail Fishing
  • NEO boutique
  • Baby-sitting – to be booked 24hrs in advance
  • Wedding services
  • Conference facilities
  • Private Silat Melayu lesson
  • Golf on The Els Club
  • Golf cart, golf trolley and any golf equipment rental
  • Lessons with a Golf Pro
  • Tennis – 3 floodlit tennis courts open daily. Lessons and rentals at a surcharge
  • Lessons with a PBI-certified Tennis Coach
  • Cooking classes

COMPLIMENTARY SERVICES & AMENITIES

  • 24-hour butler service
  • Signature welcome beverage
  • Unpacking of luggage
  • Pressing of one garment per person upon arrival
  • In-room espresso and tea
  • Choice of fresh fruit, delivered daily
  • Laundry for children 2 years and under
  • Beach/shopping tote
  • High-speed Internet and Wi-Fi
  • Tennis & Basketball court access
  • Complimentary daily yoga and fitness access - inquire for additional wellness activities
  • KidsOnly Club – One&Only KidsOnly Club for children aged 4 to 11 years; open daily
  • 1Tribe –  Club for teens aged 12 to 17 years; open daily

CANCELLATION , GUARANTEE, AND MINIMUM STAY POLICY

23  March – 30 June 2020 / 1 September –  30 September 2020 /   11 October – 19 December 2020 both dates inclusive
  • One night deposit is due at the time of reservation. Remaining balance of the stay is due 7 days prior to arrival
  • Up to 7 days prior to arrival: there will be no cancellation fee.
  • 6 – 0 days prior to arrival: a cancellation fee equivalent to 100% of total cost of booking will apply.
  • Early departures: Full length of stay will apply (100% of booked room nights will be charged).
  • Late departure: Check out between 1205hrs to 1800hrs – 50% of the room rate
Check out after 1805hrs – Full night charge will apply
    Both dates are inclusive.
1 July – 31 August 2020 / 1 October – 10 October 2020 both dates inclusive 
  • One night deposit is due at the time of reservation. Remaining balance of the stay is due 14 days prior to arrival
  • Up to 14 days prior to arrival: there will be no cancellation fee.
  • 13 – 0 days prior to arrival: a cancellation fee equivalent to 100% of total cost of booking will apply.
  • Early departures: Full length of stay will apply (100% of booked room nights will be charged).
  • Late departure: Check out between 1205hrs to 1800hrs – 50% of the room rate
Check out after 1805hrs – Full night charge will apply
    Both dates are inclusive.
20 December 2020 – 1 January 2021
  • Minimum 3 nights stay per room
  • One night deposit is due at the time of reservation. Remaining balance of the stay is due 30 days prior to arrival
  • Up to 30 days prior to arrival: there will be no cancellation fee.
  • 29 – 0 days prior to arrival: a cancellation fee equivalent to 100% of total cost of booking will apply.
  • Early departures: Full length of stay will apply (100% of booked room nights will be charged).
  • Late departure: Check out between 1205hrs to 1800hrs – 50% of the room rate
  • For guests staying over December 31st 2020, a mandatory gala dinner will apply at a surcharge.
Check out after 1805hrs – Full night charge will apply
    Both dates are inclusive.

Terms & Conditions
  • One&Only Desaru Coast reserves the right not to provide exemptions from its cancellation policy for medical matters, inclement weather conditions or any other unforeseen circumstances.
  • In case of a shortened length of stay, the above cancellation policy will apply for the cancelled nights.
  • To avoid disappointment, we recommend the purchase of adequate travel insurance prior to confirming a reservation and accepting the terms and conditions of One&Only Desaru Coast’s cancellation policy.
Resort Information
Terms & Conditions
One&Only Resorts
Kerzner
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