South Africa, Cape Town; One&Only Cape Town introduces a new technology, ALICE Guest Application, to enhance and personalise guest service and experience at South Africa’s top luxury family resort.
ALICE Guest is a guest-facing mobile, web and SMS tool. It is designed to offer a real-time communication channel between guests and the resort staff and management. As well as this, it offers advanced functionality including a restaurant booking service, in-room dining orders, and access to resort promotions. This can be used on or off property and during your stay at the resort.
It is available for download on all major “app stores”, as well as the ALICE webpage. Additionally, it is pre-loaded onto all One&Only mobile devices, which are available in every room for guests to use during their stay and included in their rate.
‘As guest expectations and trends evolve, so does the way we communicate’ Richard Lyon, General Manager, explains. ‘One&Only Cape Town is embracing change by allowing guests the comfort of being able to communicate in the way they prefer.’ ALICE, which has been developed and personalised for the resort, was introduced to allow guests to access information as well as communicate directly with all hotel departments, through one channel. ALICE, which stands for ‘A life-improving customer experience’, is sure to change the way that luxury hospitality and technology work together, by doing just that.
After the successful rollout of resort-specific mobile devices in each room, aptly named “handy”, ALICE is the obvious next step. Handy devices offer a variety of features such as complimentary local and international calls (to certain international countries), wireless internet access and relevant mobile applications – both on the resort and around Cape Town. This means that guests can use both ALICE and handy whenever they wish during their stay. It is the way One&Only Cape Town is improving communication and efficiency, as well as enhancing personalisation, no matter where a guest may be.
Overlooking the sparkling waterways, with panoramic views of Table Mountain, One&Only Cape Town is the ultimate curator of discovery and guest experiences. ‘We are very excited at One&Only Cape Town to be bringing this new technology to our resort’ says Richard Lyon, ‘the introduction of handy devices and ALICE is just the start of the future at the resort. These exciting developments will see One&Only Cape Town remaining firmly ahead of the rest.’
The resort will continue focusing on raising the bar by embracing new technology that will enhance the guests experience, ensuring that every moment at One&Only Cape Town is memorable.
For further press assistance, please email Jeremy.Jenkin@oneandonlycapetown.com