Property Terms
Rates
All room rates and fees are in Euro (EUR) and exclusive of 0.5% of Municipality tax and 13% of VAT, and EUR 4 Accommodation Tax per room per night.
Rates, inclusions, and room occupancies are as stated in your confirmation and rates may be subject to change at any time without notice.
Rates, inclusions, and room occupancies are as stated in your confirmation and rates may be subject to change at any time without notice.
Payment Guarantee Policy
A valid credit card guarantee is required at time of booking and a reservation will be deemed confirmed after processing of all deposits and payments according to the below terms. The resort reserves the right to release bookings without prior notice if guarantee or full payment is not received on time. Confirmation is also subject to receiving all guest names, particularly for multiple room/villa bookings.
Payment is accepted by credit card or bank transfer. An online payment link is available for secure credit card payments and the card utilised for this (and all online bookings) must also be presented by the card holder upon check-in, accompanied by passport or ID verification.
In addition, other Deposit and Payment terms apply and this includes:
2023 / 2024 YEAR
For travel from 1 June to 30 September 2023
• 50% deposit is required at time of booking
• Full and final payment is required no later than 30 days prior to arrival.
For travel from 1 October to 31 October 2023
• A Credit Card guarantee is required at time of booking
• Full and final payment is required no later than 15 days prior to arrival.
Payment is accepted by credit card or bank transfer. An online payment link is available for secure credit card payments and the card utilised for this (and all online bookings) must also be presented by the card holder upon check-in, accompanied by passport or ID verification.
In addition, other Deposit and Payment terms apply and this includes:
2023 / 2024 YEAR
For travel from 1 June to 30 September 2023
• 50% deposit is required at time of booking
• Full and final payment is required no later than 30 days prior to arrival.
For travel from 1 October to 31 October 2023
• A Credit Card guarantee is required at time of booking
• Full and final payment is required no later than 15 days prior to arrival.
Cancellation Policy
If you are unable to travel (or utilise the accommodation and services previously confirmed), cancellation fees may apply.
A change in the length of stay or dates of your reservation is subject to availability and may result in a rate change. A revision made to a booking may also constitute a cancellation. In case of shortened length of stay, the cancellation policy will apply for the cancelled nights. If a booking deposit must be refunded, please note that any credit card surcharge or currency fluctuation is unable to be refunded.
Cancellation, early departure, and no-show fees incurred are the sole responsibility of the client and will be charged accordingly as follows:
2023 / 2024 YEAR
For travel 1 June to 30 September 2023
• 30 days or less prior to arrival, will incur a fee of 100% of total room charges.
• Reservations made within 30 days of arrival require full payment within 24 hours and will incur a fee of 100% of the total room charges.
For travel 1 October to 31 October 2023
• 15 days or less prior to arrival, will incur a fee of 100% of total room charges.
• Reservations made within 15 days of arrival require full payment within 24 hours and will incur a fee of 100% of the total room charges.
Early Departures or No-Shows
A fee equivalent to 100% per night plus taxes for early departures applies. In the event of a no-show (i.e. you neither use nor cancel your reservation), a fee equivalent to the value of the entire stay will be incurred. Early departures or cancellations due to inclement weather are fully chargeable.
Travel Insurance
One&Only Kéa Island reserves the right not to provide exemptions from its cancellation policy for medical or personal matters, inclement weather, or other circumstances. It is recommended to purchase adequate travel insurance prior to confirmation and acceptance of terms, conditions, and cancellation policy.
A change in the length of stay or dates of your reservation is subject to availability and may result in a rate change. A revision made to a booking may also constitute a cancellation. In case of shortened length of stay, the cancellation policy will apply for the cancelled nights. If a booking deposit must be refunded, please note that any credit card surcharge or currency fluctuation is unable to be refunded.
Cancellation, early departure, and no-show fees incurred are the sole responsibility of the client and will be charged accordingly as follows:
2023 / 2024 YEAR
For travel 1 June to 30 September 2023
• 30 days or less prior to arrival, will incur a fee of 100% of total room charges.
• Reservations made within 30 days of arrival require full payment within 24 hours and will incur a fee of 100% of the total room charges.
For travel 1 October to 31 October 2023
• 15 days or less prior to arrival, will incur a fee of 100% of total room charges.
• Reservations made within 15 days of arrival require full payment within 24 hours and will incur a fee of 100% of the total room charges.
Early Departures or No-Shows
A fee equivalent to 100% per night plus taxes for early departures applies. In the event of a no-show (i.e. you neither use nor cancel your reservation), a fee equivalent to the value of the entire stay will be incurred. Early departures or cancellations due to inclement weather are fully chargeable.
Travel Insurance
One&Only Kéa Island reserves the right not to provide exemptions from its cancellation policy for medical or personal matters, inclement weather, or other circumstances. It is recommended to purchase adequate travel insurance prior to confirmation and acceptance of terms, conditions, and cancellation policy.
Additional Guests and Children Surcharges
Subject to the maximum occupancy applicable by room, the following applies for additional guests:
• Infants under the age of 4 years – complimentary, including a cot if required.
• Children under the age of 12 years – stay and dine for free from the children’s menu on existing bedding.
• Guests above 12 years – a fee of EUR 220++ per guest per night.
A maximum of one rollaway bed, subject to availability, will be allowed in each room. Rates are inclusive of daily breakfast and selected guest activity daily.
All the above is subject to 0.5% Municipality Tax and 13% VAT.
• Infants under the age of 4 years – complimentary, including a cot if required.
• Children under the age of 12 years – stay and dine for free from the children’s menu on existing bedding.
• Guests above 12 years – a fee of EUR 220++ per guest per night.
A maximum of one rollaway bed, subject to availability, will be allowed in each room. Rates are inclusive of daily breakfast and selected guest activity daily.
All the above is subject to 0.5% Municipality Tax and 13% VAT.
Arrival And Departure
Check-in Time
15:00 hours/3.00pm. Earlier access is subject to availability on day of arrival.
Check-out Time
12:00 hours/ noon. For guests requiring a later check-out, a fee equal to 50% of the room rate is applicable up to 18:00 hours/6.00pm and a full night’s rate is required after this time.
15:00 hours/3.00pm. Earlier access is subject to availability on day of arrival.
Check-out Time
12:00 hours/ noon. For guests requiring a later check-out, a fee equal to 50% of the room rate is applicable up to 18:00 hours/6.00pm and a full night’s rate is required after this time.
Other Information
Group Bookings
A maximum of four rooms may be booked through the website. Please ensure you provide full names for each room, otherwise the duplicate name reservation may be cancelled.
Minimum Age
There must be at least one guest of minimum 18 years of age, with a valid credit card in their name, present upon check-in. This guest must be holding the payment for the travelling party against this credit card.
Smoking
All indoor areas, public areas and restaurants are strictly non-smoking.
Other
Please be advised that service charges, fees and taxes are subject to change at any time without prior notice and One&Only Kéa Island reserves the right to introduce these in accordance with law and the prevailing tax rates at the time of stay will be charged, along with the introduction of any new fees or taxes.
One&Only Kéa Island reserves the right to cancel a stay at a time prior to scheduled departure. In this event a refund will be issued of all accommodation pre-payments.
A maximum of four rooms may be booked through the website. Please ensure you provide full names for each room, otherwise the duplicate name reservation may be cancelled.
Minimum Age
There must be at least one guest of minimum 18 years of age, with a valid credit card in their name, present upon check-in. This guest must be holding the payment for the travelling party against this credit card.
Smoking
All indoor areas, public areas and restaurants are strictly non-smoking.
Other
Please be advised that service charges, fees and taxes are subject to change at any time without prior notice and One&Only Kéa Island reserves the right to introduce these in accordance with law and the prevailing tax rates at the time of stay will be charged, along with the introduction of any new fees or taxes.
One&Only Kéa Island reserves the right to cancel a stay at a time prior to scheduled departure. In this event a refund will be issued of all accommodation pre-payments.