BOOKING AND CANCELLATION POLICIES

RESERVATION CONFIRMATION:
Arrival date, departure date, airline, flight number, flight time, full names of each occupant, date of birth of each child (if applicable) are required at least 14 days prior to your arrival in order to complete the reservation process.

Bed type is not guaranteed , King Room or Queen Room will depend on availability at check-in.

GUARANTEE POLICY:
A valid credit card is required at the time of booking to receive a guaranteed reservation confirmation. For guaranteed reservations, rooms are held until the Resort check-out time the day following arrival. During the Festive season, full deposit equivalent to the value of the entire stay, is required by October 1st 2019.

PAYMENT POLICY:
A 25% deposit inclusive of surcharge is due at time of booking. The deposit will be charged within 24 hours through a secured payment link sent to you. During Festive Season 2019 (21 December 2019 – 08 January 2020), 50 % is due at the time of booking and 100 % is due by 1 October 2019.

Reservations are considered confirmed only after processing and approval of credit card deposit. In the event of no payment the booking will be automatically released without prior notice. One&Only Le Saint Geran reserves the right to cancel a trip at any time prior to scheduled departure. In the event your trip is canceled by One&Only Le Saint Geran, a full refund will be issued according to our cancellation policy.

CREDIT CARD POLICY:
All bookings made and paid by credit card on online will be verified with the original credit card at the time of check in. In case of any third party credit card is used for making the booking & payment, you are requested to present the third party authorization form signed by the card holder along with the copy of the credit card up on check in. Please contact resort reservations department at reservations@oneandonlysaintgeran.com to obtain credit card authorization form.

LEVY:
Room rates include 15% VAT. All fees are subject to change at any time without notice.

BOOKING OPTIONS:
If you would like to book multiple rooms, please make sure to use a different name for each room, otherwise the duplicate name reservation may be canceled by the Resort. Note: To check-in at the One&Only Le Saint Geran, at least one guest must be at least 18 years of age and present a valid credit card in their name. If under 18, the guest must be traveling with a party where one guest is 18 or older and is the credit card holder for all reservations.

REVISIONS:
A change in the length of stay or dates of your reservation is subject to availability and may result in a rate change. In case of shortened length of stay, the cancellation policy will apply for the cancelled nights.

DRESS CODE POLICY:

The dress code policy is smart-casual for the evening in all our restaurants and bars. T-shirts, bermudas, flip flop and sports shoes are not accepted. Gentlemen are kindly requested to wear long trousers and shirts with collar.

PRIME
 
Dress Code
Smart Elegant dress code is recommended for your comfort. Gentlemen are requested to wear long trousers or smart jeans, minimum of shirts with collar and closed shoes. 
 
Age Policy
2 years and above. Parents with infants under 2 are invited to have early dinner starting as from 06:30pm
 
TAPASAKE
 
Dress Code
Smart Casual dress code is recommended for your comfort. Minimum of tailored shorts, shirts with sleeves, closed shoes or sandals. Flip flops are not allowed.
 
Age Policy
2 years and above. Parents with infants under 2 are invited to have early dinner starting as from 06:30pm
 
LA TERRASSE
 
Dress Code
Smart Casual dress code is recommended for your comfort. Minimum of tailored shorts, shirts with sleeves, closed shoes or sandals. Flip flops are not allowed.

Age Policy
All ages are welcome
 
LA POINTE
 
Dress Code
Shorts, T shirts, shirts and any footwear are allowed. No swim wear or towels allowed in the restaurant.

Age Policy
All ages are welcome.

HALF BOARD DINNER SUPPLEMENT (06 January 2019 to 04 May 2019, 06 October 2019 to 20 December 2019) exclude Christmas Eve & New Year's Eve

2019 :

EUR
Per Adult : EUR 80 / day
Per Child 6-12 years : EUR 40 / day
Per Child 0-5 years old : Free of Charge

GBP
Per Adult : GBP 65 / day
Per Child 6-12 years : GBP 33 / day
Per Child 0-5 years old: Free of Charge

USD
Per Adult : USD 95 / day
Per Child 6-12 years old : USD 48 / day
Per Child 0-5 years old : Free of Charge


2019 Hotel Anniversary Gala Dinner surcharge (20 Oct) – Optional 

USD
Hotel Anniversary Gala Dinner per adult : USD 200
Hotel Anniversary Gala Dinner per child 6-12 years: USD 100
Hotel Anniversary Gala Dinner per child 0-5 years : Free of Charge

EUR
Hotel Anniversary Gala Dinner per adult : EUR 160
Hotel Anniversary Gala Dinner per child 6-12 years: EUR 80
Hotel Anniversary Gala Dinner per child 0-5 years : Free of Charge

GBP
Hotel Anniversary Gala Dinner per adult : GBP 140
Hotel Anniversary Gala Dinner per child 6-12 years: GBP 70
Hotel Anniversary Gala Dinner per child 0-5 years : Free of Charge


COMPULSORY CHRISTMAS EVE & NEW YEAR'S EVE GALA DINNER SUPPLEMENT 2019

EUR

 Christmas Eve per adult : EUR 220

Christmas Eve per child 6-12 years: EUR 110

Christmas Eve per child 0-5 years : Free of Charge
New Year Eve per adult : EUR 400
New Year Eve per child 6-12 years : EUR 200
New Year Eve per child 0-5 years : Free of Charge

GBP
Christmas Eve per adult : GBP 195
Christmas Eve per child 6-12 years: GBP 98
Christmas Eve per child 0-5 years : Free of Charge
New Year Eve per adult : GBP 350
New Year Eve per child 6-12 years: GBP 175
New Year Eve per child 0-5 years : Free of Charge

USD
Christmas Eve per adult : USD 275
Christmas Eve per child 6-12 years: USD 138
Christmas Eve per child 0-5 years : Free of Charge
New Year Eve per adult : USD 500
New Year Eve per child 6-12 years: USD 250
New Year Eve per child 0-5 years : Free of Charge

CHECK-IN TIMES:
Check-in time is 14:00 hours on the day of your scheduled arrival. Early check-in is guaranteed for rooms reserved one night prior to the scheduled date of arrival which incur a charge of 100 % of the nightly room rate.

CHECK-OUT TIMES:
Check-out time is 12:00 hours on the day of your scheduled departure. Late check-out is guaranteed for rooms reserved and paid for a charge of 100 % of the nightly room rate.


CANCELLATION POLICY (EXCEPT VILLA ONE):

High Season

(06 Jan to 14 April 2019/22 Sep to 19 October, 28 Oct to Dec 2019)
The 25% deposit upon confirmation is nonrefundable if booking is cancelled.
If booking is cancelled 13 - 0 days before arrival and/or No Show: 100% of booked room nights will be charged.

Low Season

(5 May to 21 Sep 2019)
The 25% deposit upon confirmation is nonrefundable if booking is cancelled.
If booking is cancelled 6 - 0 days before arrival and/or No Show: 100% of booked room nights will be charged.

Easter/Mid-term October

(15 April 2019 to 04 May 2019, 20 October to 27 October 2019)
The 25% deposit upon confirmation is nonrefundable if booking is cancelled.
If booking is cancelled •29 - 0 days before arrival and/or No Show: 100% of booked room nights will be charged.

Festive Season

2019 (21 Dec 2019 to 8 Jan 2020)
A 50% deposit upon confirmation is non-refundable if booking is cancelled and a 100% penalty will be applied to any bookings cancelled after 1st October 2019.

One&Only Le Saint Geran reserves the right not to provide exemptions from its cancellation policy for medical matters or any other unforeseen circumstances. To avoid disappointment it is recommend to purchase adequate travel insurance prior to confirming a reservation and accepting the terms and conditions of the One&Only Le Saint Geran's cancellation policy. Early departures or cancellations due to inclement weather conditions are fully chargeable. In case of shortened length of stay, the cancellation policy will apply for the cancelled nights.

VILLA GUARANTEE & CANCELLATION POLICY:

High Season (06 Jan to 14 April 2019/22 Sep to 19 October, 28 Oct to 20 Dec 2019)
If booked more than 60 days before arrival, 50% down-payment is required and the remaining 50% at 60 days before arrival.
If booked within 60 days before arrival, 100% down-payment is required.
If cancelled more than 60 days before arrival, 50% of booked room will be charged.
If cancelled within 60 days before arrival, 100% of booked room will be charged.

Low Season (5 May to 21 Sep 2019)
If booked more than 30 days before arrival, 50% down-payment is required and the remaining 50% at 30 days before arrival.
If booked within 30 days before arrival, 100% down-payment is required.
If cancelled more than 30 days before arrival, 50% of booked room will be charged.
If cancelled within 30 days before arrival, 100% of booked room will be charged.

Easter/Mid-term October (15 April 2019 to 04 May 2019, 20 October to 27 October 2019)
If booked more than 90 days before arrival, 50% down-payment is required and the remaining 50% at 90 days before arrival.
If booked within 90 days before arrival, 100% down-payment is required.
If cancelled more than 90 days before arrival, 50% of booked room will be charged.
If cancelled within 90 days before arrival, 100% of booked room will be charged

Festive Season 2019 - 2020 (21 Dec 2019 to 8 Jan 2020)
If booked before 01 October 2019, 50% down-payment is required and the remaining 50% by 01 October 2019.
If booked after 30 September 2019, 100% down-payment is required.
If cancelled before 01 October 2019, 50% of booked room will be charged.
If cancelled after 30 September 2019, 100% of booked room will be charged.

NO SHOWS:

In the event of a no-show (i.e. if you neither use nor cancel your reservation), a fee equivalent to the value of the entire stay will be levied. In case of shortened length of stay, the cancellation policy will apply for the cancelled nights.