Property Terms

Rates

Room rates and fees are issued either in Euro (EUR), Pound (GBP) or US Dollars (USD) and inclusive of 15% VAT.

Rates, inclusions, and room occupancies are as stated in your confirmation and rates may be subject to change without notice.

Payment guarantee policy

A valid credit card guarantee is required at time of booking and a reservation will be deemed confirmed after processing of all deposits and payments according to the below terms. The resort reserves the right to release bookings without prior notice if full payment is not received on time. 

Confirmation is also subject to receiving all guest names, particularly for multiple room bookings. 

Payment is accepted by credit card or bank transfer. An online payment link is available for secure credit card payments and the card utilized for this (and all online bookings) must also be presented by the card holder upon check-in, accompanied by passport or ID verification.

In addition, other Deposit and Payment terms apply and this includes:

2022 YEAR
Rooms and Suites
For travel from 09 January 2022 – 07 May 2022
For travel from 01 October 2022 – 20 December 2022
• One Night deposit is required at the time of booking. 
• Full and final payment is required no later than 21 days prior to arrival.

For travel from 08 May 2022 – 30 September 2022
• One Night deposit is required at the time of booking. 
• Full and final payment is required no later than 7 days prior to arrival.

For travel from 21 Dec 2022 – 08 January 2023
• 50% deposit is required at the time of booking. 
• Full and final payment is required no later than 90 days prior to arrival

Villa One
High Season
• If booked more than 60 days before arrival, 50% down-payment is required at time of booking and the remaining 50% at 60 days before arrival.
• If booked within 60 days before arrival, 100% down-payment is required.

Low/Shoulder Season
• If booked more than 30 days before arrival, 50% down-payment is required at time of booking and the remaining 50% at 30 days before arrival.
• If booked within 30 days before arrival, 100% down-payment is required.

Peak Season
For travel from 21 Dec 2022 – 08 January 2023
• 50% deposit is required at the time of booking. 
• Full and final payment is required no later than 90 days prior to arrival

2023 YEAR
Rooms and Suites
For travel from 09 January 2023 – 07 May 2023
For travel from 01 October 2023 – 20 December 2023
• One Night deposit is required at the time of booking. 
• Full and final payment is required no later than 21 days prior to arrival.

For travel from 08 May 2023 – 30 September 2023
• One Night deposit is required at the time of booking. 
• Full and final payment is required no later than 7 days prior to arrival.

For travel from 21 Dec 2023 – 08 January 2024
• 50% deposit is required at the time of booking. 
• Full and final payment is required no later than 90 days prior to arrival

Villa One
High Season
• If booked more than 60 days before arrival, 50% down-payment is required at time of booking and the remaining 50% at 60 days before arrival.
• If booked within 60 days before arrival, 100% down-payment is required.

Low/Shoulder Season
• If booked more than 30 days before arrival, 50% down-payment is required at time of booking and the remaining 50% at 30 days before arrival.
• If booked within 30 days before arrival, 100% down-payment is required.

Peak Season
For travel from 21 Dec 2023 – 08 January 2024
• 50% deposit is required at the time of booking. 
• Full and final payment is required no later than 90 days prior to arrival

Cancellation policy

If you are unable to travel (or utilize the accommodation and services previously confirmed), cancellation fees may apply. 

A change in the length of stay or dates of your reservation is subject to availability and may result in a rate change. A revision made to a booking may also constitute a cancellation. In case of shortened length of stay, the cancellation policy will apply for the cancelled nights. If a booking deposit must be refunded, please note that any credit card surcharge or currency fluctuation is unable to be refunded.

Cancellation, early departure, and no-show fees incurred are the sole responsibility of the client and will be charged accordingly as follows:

2022 YEAR
Rooms and Suites 
For travel from 09 January 2022 – 07 May 2022
For travel from 01 October 2022 – 20 December 2022
• Cancellations made 21 days or less prior to arrival will be subject to a penalty charge at the full rate for the entire duration of the stay.  
• A fee equivalent to 100% per night plus taxes for early departure applies.  In the event of a no-show (i.e. if you neither use nor cancel your reservation), a fee equivalent to the value of the entire stay will be incurred.  
• Early departures or cancellations due to inclement weather are fully chargeable.
 
For travel from 08 May 2022 – 30 September 2022
• Cancellations made 7 days or less prior to arrival will be subject to a penalty charge of the full rate for the entire duration of the stay.  
• A fee equivalent to 100% per night plus taxes for early departure applies.  In the event of a no-show (i.e. if you neither use nor cancel your reservation), a fee equivalent to the value of the entire stay will be incurred.  
• Early departures or cancellations due to inclement weather are fully chargeable.
 
For travel from 21 Dec 2022 – 08 January 2023
• Cancellations made 90 days or less prior to arrival will be subject to a penalty charge of the full rate for the entire duration of the stay.  
• A fee equivalent to 100% per night plus taxes for early departure applies.  In the event of a no-show (i.e. if you neither use nor cancel your reservation), a fee equivalent to the value of the entire stay will be incurred.  
• Early departures or cancellations due to inclement weather are fully chargeable. 

Villa One
• If cancelled more than 60 days before arrival, 50% of booked room will be charged.
• If cancelled within 60 days before arrival, 100% of booked room will be charged.
• If cancelled more than 30 days before arrival, 50% of booked room will be charged.
• If cancelled within 30 days before arrival, 100% of booked room will be charged.
• If cancelled before 30 September 2022, 50% of booked room will be charged.
• If cancelled after 30 September 2022, 100% of booked room will be charged.

2023 YEAR
Rooms and Suites 
For travel from 09 January 2023 – 07 May 2023
For travel from 01 October 2023 – 20 December 2023
• Cancellations made 21 days or less prior to arrival will be subject to a penalty charge at the full rate for the entire duration of the stay.  
• A fee equivalent to 100% per night plus taxes for early departure applies.  In the event of a no-show (i.e. if you neither use nor cancel your reservation), a fee equivalent to the value of the entire stay will be incurred.  
• Early departures or cancellations due to inclement weather are fully chargeable.
 
For travel from 08 May 2023 – 30 September 2023
• Cancellations made 7 days or less prior to arrival will be subject to a penalty charge of the full rate for the entire duration of the stay.  
• A fee equivalent to 100% per night plus taxes for early departure applies.  In the event of a no-show (i.e. if you neither use nor cancel your reservation), a fee equivalent to the value of the entire stay will be incurred.  
• Early departures or cancellations due to inclement weather are fully chargeable.
 
For travel from 21 Dec 2023 – 08 January 2024
• Cancellations made 90 days or less prior to arrival will be subject to a penalty charge of the full rate for the entire duration of the stay.  
• A fee equivalent to 100% per night plus taxes for early departure applies.  In the event of a no-show (i.e. if you neither use nor cancel your reservation), a fee equivalent to the value of the entire stay will be incurred.  
• Early departures or cancellations due to inclement weather are fully chargeable. 

Villa One
• If cancelled more than 60 days before arrival, 50% of booked room will be charged.
• If cancelled within 60 days before arrival, 100% of booked room will be charged.
• If cancelled more than 30 days before arrival, 50% of booked room will be charged.
• If cancelled within 30 days before arrival, 100% of booked room will be charged.
• If cancelled before 30 September 2023, 50% of booked room will be charged.
• If cancelled after 30 September 2023, 100% of booked room will be charged.
 
Early Departures or No-Shows
A fee equivalent to 100% per night plus taxes for early departures applies. In the event of a no-show (i.e. if you neither use nor cancel your reservation), a fee equivalent to the value of the entire stay will be incurred. Early departures or cancellations due to inclement weather are fully chargeable.

Travel Insurance
One&Only Le Saint Géran reserves the right not to provide exemptions from its cancellation policy for medical or personal matters, inclement weather, or other circumstances. It is recommended to purchase adequate travel insurance prior to confirmation and acceptance of terms, conditions, and cancellation policy.

COVID-19 Update
In the event that there is a COVID-19 related travel ban, health or quarantine restriction at your point of departure or at the resort destination that restricts you from traveling to the resort destination, the resort will provide a full refund for a pre-paid reservation and/or waive all applicable penalties. In the event that you are in-residence at the resort and unable to depart the resort destination on schedule due to a COVID-19 travel ban, health or quarantine restriction, the resort will extend your stay based on a discretionary reduced rate off Best Available Rate (BAR).

Additional guests and children surcharges

Subject to the maximum occupancy applicable by room, the following applies for additional guests:

• Infants under the age of 4 years – complimentary, including a cot if required.
• Children under the age of 12 years – complimentary year-round, excluding Festive Season.
• Children under the age of 12 years – a fee of EUR 120 per child per night applies from 21 December 2022 to 8 January 2023.
• Guests 12 years and over – a fee of EUR 120 per guest per night applies year-round.

Special Event Dining Supplements

HALF-BOARD DINNER SUPPLEMENTS (excludes beverages)
Half-Board Dinner supplements must be booked for the duration of an entire stay and are available in all restaurants La Terrasse, Tapasake, Prime for the following periods:

19 April 2022 – 30 September 2022
• Complimentary daily Breakfast and Dinner for all occupants.
• Valid for all room and suite categories including Villa One.

Tapasake / Prime / In Room Dining / Special Dining – Credit Allowance as follows: -
• Per Adult: EUR 95 per day
• Per Child 4-11 years: EUR 50 per day 
• Per Infant 0-3 years old: Free of Charge
• Credit is non-cumulative, non-transferrable, non-exchangeable, & has no cash value

CHRISTMAS EVE & NEW YEAR'S EVE GALA DINNER MANDATORY SUPPLEMENT 2022
Hotel Anniversary Gala Dinner Supplement (Optional) 22 October 2022.
• Per Adult: EUR 185 per day
• Per Child 4-11 years: EUR 95 per day
• Per Infant 0-3 years old: Free of Charge

Christmas Eve Gala Dinner 24 December 2022.
• Per Adult: EUR 300 per day
• Per Child 4-11 years: EUR 150 per day
• Per Infant 0-3 years old: Free of Charge

New Year’s Eve Gala Dinner 31 December 2022.
• Per Adult: EUR 530 per day
• Per Child 4-11 years: EUR 265 per day
• Per Infant 0-3 years old: Free of Charge

Arrival and departure

Check-in time
14:00 hours/2.00pm. Earlier access is subject to availability on day of arrival.

Check-out time
12:00 hours/ noon. For guests requiring a later check-out, a fee equal to 50% of the room rate is applicable up to 18:00 hours/6.00pm and a full night’s rate is required after this time.

Other information

Group Bookings
A maximum of four rooms may be booked through the website. Please ensure you provide full names for each room, otherwise the duplicate name reservation may be cancelled. Please email reservations@oneandonlylesaintgeran.com for reservations of five rooms or more.

Smoking
All indoor areas, public areas and restaurants are strictly non-smoking. Smoking is only permitted on the outdoor terrace of a guest accommodation and on the outdoor terrace of bars.

Minimum Age
There must be at least one guest of minimum 18 years of age, with a valid credit card in their name, present upon check-in. This guest must be holding the payment for the travelling party against this credit card.

Rate Changes
Please be advised that service charges, fees and taxes are subject to change at any time without prior notice and One&Only Le Saint Geran reserves the right to introduce these in accordance with law. The prevailing tax rates at the time of stay will be charged, along with the introduction of any new fees or taxes.

One&Only Le Saint Géran reserves the right to cancel a stay at a time prior to scheduled departure. In this event a refund will be issued of accommodation pre-payments.