Property Terms

Rates

Room rates and fees are issued either in Euro (EUR), Pound (GBP) or US Dollars (USD) and inclusive of 15% VAT.

Rates, inclusions, and room occupancies are as stated in your confirmation and rates may be subject to change without notice.

Payment guarantee policy

A valid credit card guarantee is required at time of booking and a reservation will be deemed confirmed after processing of all deposits and payments according to the below terms. The resort reserves the right to release bookings without prior notice if full payment is not received on time. 

Confirmation is also subject to receiving all guest names, particularly for multiple room bookings. 

Payment is accepted by credit card or bank transfer. An online payment link is available for secure credit card payments and the card utilized for this (and all online bookings) must also be presented by the card holder upon check-in, accompanied by passport or ID verification.

In addition, other Deposit and Payment terms apply and this includes:

2024 YEAR
Rooms and Suites
For travel period 9 January 2024 – 11 May 2024
For travel period 1 October 2024 – 20 December 2024
• One-night deposit is required at the time of reservation. 
• Full and final payment is required no later than 30 days prior to arrival.

For travel period 12 May 2024 – 30 September 2024
• One-night deposit is required at the time of reservation. 
• Full and final payment is required no later than 7 days prior to arrival.

For travel period 21 December 2024 – 8 January 2025
• 50% deposit is required at the time of reservation. 
• Full and final payment is required no later than 90 days prior to arrival.

Villa One
For travel period 9 January 2024 – 11 May 2024
For travel period 1 October 2024 – 20 December 2024
• If reserved more than 60 days prior to arrival, 50% non-refundable down-payment is required at time of reservation and the remaining 50% 60 days prior to arrival.
• If reserved within 60 days prior to arrival, 100% non-refundable down-payment is required.

For travel period 12 May 2024 – 30 September 2024
• If reserved more than 30 days prior to arrival, 50% non-refundable down-payment is required at time of reservation and the remaining 50% at 30 days prior to arrival.
• If reserved within 30 days prior to arrival, 100% non-refundable down-payment is required.

For travel period 21 December 2024 – 8 January 2025
• If reserved prior to 30 September 2024, 50% non-refundable down-payment is required at the time of reservation and the remaining 50% at 90 days prior to arrival.
• If reserved after 30 September 2024, 100% non-refundable down-payment is required.
 

Cancellation policy

If you are unable to travel (or utilize the accommodation and services previously confirmed), cancellation fees may apply. 

A change in the length of stay or dates of your reservation is subject to availability and may result in a rate change. A revision made to a booking may also constitute a cancellation. In case of shortened length of stay, the cancellation policy will apply for the cancelled nights. If a booking deposit must be refunded, please note that any credit card surcharge or currency fluctuation is unable to be refunded.

Cancellation, early departure, and no-show fees incurred are the sole responsibility of the client and will be charged accordingly as follows:

2024 YEAR
Rooms and Suites
For travel period 9 January 2024 – 11 May 2024
For travel period 1 October 2024 – 20 December 2024
• Cancellations made 30 days or less prior to arrival will be subject to a penalty charge at the full rate for the entire duration of the stay.  
• A fee equivalent to 100% per night plus taxes for early departure applies. In the event of a no-show (i.e. if you neither make use of nor cancel your reservation), a fee equivalent to the value of the entire stay will be incurred.  
• Early departures or cancellations due to inclement weather are fully chargeable.

For travel period 12 May 2024 – 30 September 2024
• Cancellations made 7 days or less prior to arrival will be subject to a penalty charge of the full rate for the entire duration of the stay.  
• A fee equivalent to 100% per night plus taxes for early departure applies.  In the event of a no-show (i.e. if you neither make use of nor cancel your reservation), a fee equivalent to the value of the entire stay will be incurred.  
• Early departures or cancellations due to inclement weather are fully chargeable.

For travel period 21 December 2024 – 8 January 2025
• Cancellations made 90 days or less prior to arrival will be subject to a penalty charge of the full rate for the entire duration of the stay.  
• A fee equivalent to 100% per night plus taxes for early departure applies. In the event of a no-show (i.e. if you neither make use of nor cancel your reservation), a fee equivalent to the value of the entire stay will be incurred.  
• Early departures or cancellations due to inclement weather are fully chargeable. 

Villa One
For travel period 9 January 2024 – 11 May 2024
For travel 1 October 2024 – 20 December 2024
• If cancelled more than 60 days prior to arrival, 50% of reserved room will be charged.
• If cancelled within 60 days prior to arrival, 100% of reserved room will be charged.

For travel period 12 May 2024 – 30 September 2024
• If cancelled more than 30 days prior to arrival, 50% of reserved room will be charged.
• If cancelled within 30 days prior to arrival, 100% of reserved room will be charged.

For travel period 21 December 2024 – 8 January 2025
• If cancelled prior to 30 September 2024, 50% of reserved room will be charged.
• If cancelled after 30 September 2024, 100% of reserved room will be charged.
 
Early Departures or No-Shows
A fee equivalent to 100% per night plus taxes for early departures applies. In the event of a no-show (i.e. if you neither use nor cancel your reservation), a fee equivalent to the value of the entire stay will be incurred. Early departures or cancellations due to inclement weather are fully chargeable.

Travel Insurance
One&Only Le Saint Géran reserves the right not to provide exemptions from its cancellation policy for medical or personal matters, inclement weather, or other circumstances. It is recommended to purchase adequate travel insurance prior to confirmation and acceptance of terms, conditions, and cancellation policy.

Additional guests and children surcharges

Subject to the maximum occupancy applicable by room, the following applies for additional guests:

• Infants under the age of 4 years – complimentary, including a cot if required.
• Children under the age of 12 years – complimentary year-round, excluding Festive Season.
• Children under the age of 12 years – a fee of EUR 120 per child per night applies from 21 December 2023 to 8 January 2024 and 21 December 2024 to 8 January 2025.
• Guests 12 years and over – a fee of EUR 120 per guest per night applies year-round.

Special Event Dining Supplements

HALF-BOARD DINNER SUPPLEMENTS (excludes beverages)
Half-Board Dinner supplements must be booked for the duration of an entire stay and are available in all restaurants La Terrasse, Tapasake, Prime for the following periods:

12 May 2024 – 30 September 2024
• Complimentary daily breakfast and dinner for all occupants.
• Valid for all room and suite categories including Villa One.

Tapasake / Prime – Credit Allowance: 
• Per adult: EUR 95 per day
• Per child 4-11 years: EUR 50 per day 
• Per infant 0-3 years old: Complimentary
• Credit is non-cumulative, non-transferrable, non-exchangeable, & cannot be redeemed for cash equivalent.

CHRISTMAS EVE & NEW YEAR'S EVE GALA DINNER MANDATORY SUPPLEMENT 2023
Hotel Anniversary Gala Dinner Supplement (Optional) 22 October 2023:
• Per Adult: EUR 185 per day
• Per Child 4-11 years: EUR 95 per day
• Per Infant 0-3 years old: Free of Charge

Christmas Eve Gala Dinner 24 December 2023:
• Per Adult: EUR 300 per day
• Per Child 4-11 years: EUR 150 per day
• Per Infant 0-3 years old: Free of Charge

New Year’s Eve Gala Dinner 31 December 2023:
• Per Adult: EUR 530 per day
• Per Child 4-11 years: EUR 265 per day
• Per Infant 0-3 years old: Free of Charge

CHRISTMAS EVE & NEW YEAR'S EVE GALA DINNER MANDATORY SUPPLEMENT 2024
Hotel Anniversary Gala Dinner Supplement (optional) 26th October 2024:
• Per Adult: EUR 185 per day
• Per Child 4-11 years: EUR 95 per day
• Per Infant 0-3 years old: Complimentary

Christmas Eve Gala Dinner 24th December 2024:
• Per Adult: EUR 300 per day
• Per Child 4-11 years: EUR 150 per day
• Per Infant 0-3 years old: Complimentary

New Year’s Eve Gala Dinner 31st December 2024:
• Per Adult: EUR 530 per day
• Per Child 4-11 years: EUR 265 per day
• Per Infant 0-3 years old: Complimentary

Arrival and departure

Check-in time
14:00 hours/2.00pm. Earlier access is subject to availability on day of arrival.

Check-out time
12:00 hours/ noon. For guests requiring a later check-out, a fee equal to 50% of the room rate is applicable up to 18:00 hours/6.00pm and a full night’s rate is required after this time.

Other information

Group Bookings
A maximum of four rooms may be booked through the website. Please ensure you provide full names for each room, otherwise the duplicate name reservation may be cancelled. Please email reservations@oneandonlylesaintgeran.com for reservations of five rooms or more.

Smoking
All indoor areas, public areas and restaurants are strictly non-smoking. Smoking is only permitted on the outdoor terrace of a guest accommodation and on the outdoor terrace of bars.

Minimum Age
There must be at least one guest of minimum 18 years of age, with a valid credit card in their name, present upon check-in. This guest must be holding the payment for the travelling party against this credit card.

Rate Changes
Please be advised that service charges, fees and taxes are subject to change at any time without prior notice and One&Only Le Saint Geran reserves the right to introduce these in accordance with law. The prevailing tax rates at the time of stay will be charged, along with the introduction of any new fees or taxes.

One&Only Le Saint Géran reserves the right to cancel a stay at a time prior to scheduled departure. In this event a refund will be issued of accommodation pre-payments.