Offer Cancellation Policy
Book Now & Save
- Full deposit at time of booking, is non refundable, non cancelable and non modifiable.
Property Terms
Rates
All room rates and fees are in United States Dollars (USD) and are subject to 8% Tourism Tax, 4% Resort Tax and 10% Resort Fee.
Rates, inclusions, and room occupancies are as stated in your confirmation and rates may be subject to change at any time without notice.
Rates, inclusions, and room occupancies are as stated in your confirmation and rates may be subject to change at any time without notice.
Payment Guarantee Policy
A valid credit card guarantee is required at time of booking and a reservation will be deemed confirmed after processing of all deposits and payments according to the below terms. The resort reserves the right to release bookings without prior notice if full payment is not received on time. Confirmation is also subject to receiving all guest names, particularly for multiple room bookings.
Payment is accepted by credit card or bank transfer. An online payment link is available for secure credit card payments and the card utilised for this (and all online bookings) must also be presented by the card holder upon check-in, accompanied by passport or ID verification.
In addition, other Deposit and Payment terms apply and this includes:
YEAR 2025
For travel from 18 November 2025 to 18 December 2025
• 2 nights deposit of total room charges is required at time of booking.
• Full and final payment is required no later than 14 days prior to arrival.
For travel from 19 December 2025 to 03 January 2025
• 2 nights deposit of total room charges is required at time of booking.
• Full and final payment is required no later than 60 days prior to arrival.
YEAR 2026
For travel 04 January 2026 to 15 January 2026, 19 January 2026 to 12 February 2026, 16 February 2026 to 28 March 2026, 26 November 2026 to 24 December 2026.
• 2 nights deposit of total room charges is required at time of booking.
• Full and final payment is required no later than 14 days prior to arrival.
For travel from 19 December 2025 to 03 January 2026, 16 January 2026 to 18 January 2026, 13 February 2026 to 15 February 2026, 25 December 2026 to 02 January 2027.
• 2 nights deposit of total room charges is required at time of booking.
• Full and final payment is required no later than 60 days prior to arrival.
For travel from 29 March 2026 to 11 April 2026, from 29 May 2026 to 26 September 2026.
• One night deposit is required at time of booking as a method of guarantee.
• Full and final payment is required no later than 7 days prior to arrival.
For travel from 12 April 2026 to 28 May 2026, from 27 September 2026 to 25 November 2026.
• A credit card is required at time of booking as a method of guarantee.
• Full and final payment is required no later than 7 days prior to arrival.
Payment is accepted by credit card or bank transfer. An online payment link is available for secure credit card payments and the card utilised for this (and all online bookings) must also be presented by the card holder upon check-in, accompanied by passport or ID verification.
In addition, other Deposit and Payment terms apply and this includes:
YEAR 2025
For travel from 18 November 2025 to 18 December 2025
• 2 nights deposit of total room charges is required at time of booking.
• Full and final payment is required no later than 14 days prior to arrival.
For travel from 19 December 2025 to 03 January 2025
• 2 nights deposit of total room charges is required at time of booking.
• Full and final payment is required no later than 60 days prior to arrival.
YEAR 2026
For travel 04 January 2026 to 15 January 2026, 19 January 2026 to 12 February 2026, 16 February 2026 to 28 March 2026, 26 November 2026 to 24 December 2026.
• 2 nights deposit of total room charges is required at time of booking.
• Full and final payment is required no later than 14 days prior to arrival.
For travel from 19 December 2025 to 03 January 2026, 16 January 2026 to 18 January 2026, 13 February 2026 to 15 February 2026, 25 December 2026 to 02 January 2027.
• 2 nights deposit of total room charges is required at time of booking.
• Full and final payment is required no later than 60 days prior to arrival.
For travel from 29 March 2026 to 11 April 2026, from 29 May 2026 to 26 September 2026.
• One night deposit is required at time of booking as a method of guarantee.
• Full and final payment is required no later than 7 days prior to arrival.
For travel from 12 April 2026 to 28 May 2026, from 27 September 2026 to 25 November 2026.
• A credit card is required at time of booking as a method of guarantee.
• Full and final payment is required no later than 7 days prior to arrival.
Cancellation Policy
If you are unable to travel (or utilise the accommodation and services previously confirmed), cancellation fees may apply.
A change in the length of stay or dates of your reservation is subject to availability and may result in a rate change. A revision made to a booking may also constitute a cancellation. In case of shortened length of stay, the cancellation policy will apply for the cancelled nights. If a booking deposit must be refunded, please note that any credit card surcharge or current fluctuation is unable to be refunded.
Cancellation, early departure, and no-show fees incurred are the sole responsibility of the client and will be charged accordingly as follows:
Book Now & Save offer requires a full deposit at time of booking, is non refundable, non cancelable and non modifiable.
YEAR 2025
For travel from 18 November 2025 to 18 December 2025
• Bookings cancelled 14 days or less prior to arrival, will incur a cancellation fee of 100% of total room charges.
For travel from 19 December 2025 to 03 January 2025
• Bookings cancelled 60 days or less prior to arrival, will incur a cancellation fee of 100% of total room charges.
YEAR 2026
For travel 04 January 2026 to 15 January 2026, 19 January 2026 to 12 February 2026, 16 February 2026 to 28 March 2026, 26 November 2026 to 24 December 2026.
• Bookings cancelled 14 days or less prior to arrival, will incur a cancellation fee of 100% of total room charges.
For travel from 19 December 2025 to 03 January 2026, 16 January 2026 to 18 January 2026, 13 February 2026 to 15 February 2026, 25 December 2026 to 02 January 2027.
• Bookings cancelled 60 days or less prior to arrival, will incur a cancellation fee of 100% of total room charges.
For travel from 29 March 2026 to 25 November 2026.
• Bookings cancelled 7 days or less prior to arrival, will incur a cancellation fee of 100% of total room charges.
Early Departures or No-Shows
A fee equivalent to 100% per night plus taxes for early departures applies. In the event of a no-show (i.e. if you neither use nor cancel your reservation), a fee equivalent to the value of the entire stay will be incurred. Early departures or cancellations due to inclement weather are fully chargeable.
Travel Insurance
One&Only Moonlight Basin reserves the right not to provide exemptions from its cancellation policy for medical or personal matters, inclement weather, or other circumstances. It is recommended to purchase adequate travel insurance prior to confirmation and acceptance of terms, conditions, and cancellation policy.
A change in the length of stay or dates of your reservation is subject to availability and may result in a rate change. A revision made to a booking may also constitute a cancellation. In case of shortened length of stay, the cancellation policy will apply for the cancelled nights. If a booking deposit must be refunded, please note that any credit card surcharge or current fluctuation is unable to be refunded.
Cancellation, early departure, and no-show fees incurred are the sole responsibility of the client and will be charged accordingly as follows:
Book Now & Save offer requires a full deposit at time of booking, is non refundable, non cancelable and non modifiable.
YEAR 2025
For travel from 18 November 2025 to 18 December 2025
• Bookings cancelled 14 days or less prior to arrival, will incur a cancellation fee of 100% of total room charges.
For travel from 19 December 2025 to 03 January 2025
• Bookings cancelled 60 days or less prior to arrival, will incur a cancellation fee of 100% of total room charges.
YEAR 2026
For travel 04 January 2026 to 15 January 2026, 19 January 2026 to 12 February 2026, 16 February 2026 to 28 March 2026, 26 November 2026 to 24 December 2026.
• Bookings cancelled 14 days or less prior to arrival, will incur a cancellation fee of 100% of total room charges.
For travel from 19 December 2025 to 03 January 2026, 16 January 2026 to 18 January 2026, 13 February 2026 to 15 February 2026, 25 December 2026 to 02 January 2027.
• Bookings cancelled 60 days or less prior to arrival, will incur a cancellation fee of 100% of total room charges.
For travel from 29 March 2026 to 25 November 2026.
• Bookings cancelled 7 days or less prior to arrival, will incur a cancellation fee of 100% of total room charges.
Early Departures or No-Shows
A fee equivalent to 100% per night plus taxes for early departures applies. In the event of a no-show (i.e. if you neither use nor cancel your reservation), a fee equivalent to the value of the entire stay will be incurred. Early departures or cancellations due to inclement weather are fully chargeable.
Travel Insurance
One&Only Moonlight Basin reserves the right not to provide exemptions from its cancellation policy for medical or personal matters, inclement weather, or other circumstances. It is recommended to purchase adequate travel insurance prior to confirmation and acceptance of terms, conditions, and cancellation policy.
Additional Guests and Children Surcharges
Child and Sharing Policy
Subject to the maximum occupancy applicable by room, children stay complimentary.
Subject to the maximum occupancy applicable by room, children stay complimentary.
Arrival and departure
Check-in Time
15:00 hours/3:00pm. Earlier access is subject to availability on day of arrival.
Check-out Time
12:00 hours. For guests requiring a later check-out, a fee equal to 50% of the room rate is applicable up to 18:00 hours/6.00pm and a full night’s rate is required after this time.
15:00 hours/3:00pm. Earlier access is subject to availability on day of arrival.
Check-out Time
12:00 hours. For guests requiring a later check-out, a fee equal to 50% of the room rate is applicable up to 18:00 hours/6.00pm and a full night’s rate is required after this time.
Other Information
Minimum Age
There must be at least one guest of minimum 21 years of age, with a valid credit card, present upon check-in at One&Only Moonlight Basin. This guest must be holding the payment for the travelling party against this credit card.
Smoking
All indoor areas, public areas and restaurants are strictly non-smoking.
Rate Changes
Please be advised that service charges, fees and taxes are subject to change at any time without prior notice and One&Only Moonlight Basin reserves the right to introduce these in accordance with law. The prevailing tax rates at the time of stay will be charged, along with the introduction of any new fees or taxes.
Please be advised that all special offers are not combinable with any other offer. All special offers are not transferable or exchangeable to cash and do not apply to group bookings (10 rooms or more). All special offers are subject to availability. Blackout dates may apply. Cancellation and No-Show policy apply. One&Only Moonlight Basin reserves the right to withdraw the offer at any time.
There must be at least one guest of minimum 21 years of age, with a valid credit card, present upon check-in at One&Only Moonlight Basin. This guest must be holding the payment for the travelling party against this credit card.
Smoking
All indoor areas, public areas and restaurants are strictly non-smoking.
Rate Changes
Please be advised that service charges, fees and taxes are subject to change at any time without prior notice and One&Only Moonlight Basin reserves the right to introduce these in accordance with law. The prevailing tax rates at the time of stay will be charged, along with the introduction of any new fees or taxes.
Please be advised that all special offers are not combinable with any other offer. All special offers are not transferable or exchangeable to cash and do not apply to group bookings (10 rooms or more). All special offers are subject to availability. Blackout dates may apply. Cancellation and No-Show policy apply. One&Only Moonlight Basin reserves the right to withdraw the offer at any time.