BOOKING AND CANCELLATION POLICIES

ROOM RATES:
Rates displayed include 18% VAT– Currency is USD

GUARANTEE POLICY:
A valid credit card is required at the time of booking to guarantee the reservation.

CANCELLATION POLICY:
Only written cancellations will be accepted.  Ensure to receive an acknowledgment of cancellations from Nyungwe House, Reservations.  The following policy/charges will apply to all Rooms and Suites:

Year Round

  • 60 days or more prior to arrival – no cancellation fee applicable
  • 59-31 days prior to arrival – a fee equivalent to 50% of total cost of booking (per room cancelled) applies
  • Within 30 days of arrival – cancellation fee equivalent to 100% of total cost of booking
  • “No Shows” or early departures are subject to a cancellation fee equivalent to 100% of total cost of booking or early departure days.
Amendment Policy within 30 days prior to arrival:
  • All reservations are entitled to one change of date, utilising prepaid amount.
  • The difference must be paid should the room rate for the new booking be higher than the original room rate. Should the new room rate be lower than the original booking, any difference in value is forfeited. 
  • The new booking must be for stay within 6 months of the original arrival date, or amount prepaid is forfeited.
  • Prepayment amount is forfeited if new booking is cancelled, regardless of when the cancellation is advised.
Festive Season (23-31 December 2019 / 23-31 December 2020)
  • Booking Deposit - One night’s accommodation non-refundable booking deposit commitment is required at time of booking.
  • Final Deposit – Payment commitment for the remainder of the total booking is required 90 days prior to arrival.
  • Cancellations or amendments received 90 days prior to arrival – one-night deposit will be charged however no further cancellation fees will apply.
  • Cancellations or amendments within 90 days prior to arrival – cancellation penalty of 100% of total booking is applicable.
Amendments to reservations will incur the following charges:
  • All reservations are entitled to one change of date, utilising prepaid amount.
  • Prior to 90 days from arrival date - no amendment fee will apply.
  • Within 90 days prior to arrival - amendment fee will be 100% of the difference between the room categories.
ON-PROPERTY RESERVATION EXTENSION POLICY
Where guests extend their stay after check-in a maximum 10% commission will apply on the additional nights booked.

REFUND POLICY
In the event that a booking deposit must be refunded, please note that any credit card surcharge is unable to be refunded.
  • The Resort reserves the right not to provide exemptions from its cancellation policy for medical matters or any other unforeseen circumstances. To avoid disappointment, we recommend securing adequate travel insurance prior to confirming a reservation and accepting the terms & conditions of the Resort's cancellation policy.
  • Cancellations or early departures due to inclement weather conditions are fully chargeable.
  • All cancellations or amendments must be acknowledged in writing by Nyungwe House, Reservations via Email: bonita.mutoni@kerzner.com.  
CHECK-IN TIMES:
Check-in time is 13:00

CHECK-OUT TIMES:
Check-out time is 11:00

CHILDREN RATES:
Due to the remote location, the resort has an age restriction of 10 years old. 10-11 years old receive 50% of the adult rate, from 12 years old considered as an adult. No roll-away beds allowed.