Property Terms

Rates

All room rates and fees are in United Arab Emirates Dirham (AED) and are subject to 7% Municipality Fee, 10% Service Charge and 5% VAT. A government Tourism Dirham fee of AED 20 per bedroom per night shall apply upon guest checkout.

Rates, inclusions, and room occupancies are as stated in your confirmation and may be subject to change at any time without notice.

Payment Guarantee Policy

A valid credit card guarantee is required at time of booking and a reservation will be deemed confirmed after processing of all deposits and payments according to the below terms. The resort reserves the right to release bookings without prior notice if guarantee or full payment is not received on time. Confirmation is also subject to receiving all guest names, particularly for multiple room bookings.

Payment is accepted by credit card or bank transfer. An online payment link is available for secure credit card payments and the card utilised for this (and all online bookings) must be presented by the card holder upon check-in, accompanied by passport or ID verification.

In addition, other Deposit and Payment terms apply and this includes:

For travel from 01 January 2024 to 13 April 2024
• Credit card guarantee is required at time of booking.
• For Rooms, full and final payment is required no later than 3 days prior to arrival.
• For Suites, Signature Suites & Villa One, full and final payment is required no later than 7 days prior to arrival.

For travel from 14 April 2023 to 13 October 2024
• Credit card guarantee is required at time of booking.
• For Rooms, full and final payment is required no later than 1 days prior to arrival.
• Signature Suites & Villa One, full and final payment is required no later than 7 days prior to arrival.

For travel from 14 October 2024 to 25 December 2024
• Credit card guarantee is required at time of booking.
• For Rooms, full and final payment is required no later than 3 days prior to arrival.
• For Suites, Signature Suites & Villa One, full and final payment is required no later than 7 days prior to arrival.

For travel from 26 December 2024 to 04 January 2025
• For Rooms and Suites, one-night deposit is required at time of booking.
• For Signature Suites & Villa One, 50% deposit is required at time of booking.
• Full and final payment is required no later than 21 days prior to arrival.

Cancellation Policy

If you are unable to travel (or utilise the accommodation and services previously confirmed), cancellation fees may apply. 

A change in the length of stay or dates of your reservation is subject to availability and may result in a rate change. A revision made to a booking may also constitute a cancellation. In case of shortened length of stay, the cancellation policy will apply for the cancelled nights. If a booking deposit must be refunded, please note that any credit card surcharge or currency fluctuation is unable to be refunded.

Cancellation, early departure, and no-show fees incurred are the sole responsibility of the client and will be charged accordingly as follows:

For travel from 01 January 2024 to 13 April 2024
• Rooms bookings cancelled within 3 days prior to arrival, will incur a fee of 100% of total room charges.
• Suites, Signature Suites & Villa One bookings cancelled within 7 days prior to arrival, will incur a fee of 100% of total room charges.

For travel from 14 April 2023 to 13 October 2024
• Rooms and Suites bookings cancelled within 1 day prior to arrival, will incur a penalty equal to one night's total room charges.
• Signature Suites & Villa One bookings cancelled within 7 days prior to arrival, will incur a fee of 100% of total room charges.

For travel from 14 October 2024 to 25 December 2024
• Rooms bookings cancelled within 3 days prior to arrival, will incur a fee of 100% of total room charges.
• Suites, Signature Suites & Villa One bookings cancelled within 7 days prior to arrival, will incur a fee of 100% of total room charges.

For travel from 26 December 2024 to 04 January 2025
• Bookings cancelled within 21 days prior to arrival, will incur a fee of 100% of total room charges.

Additional Guests and Children Surcharges

Subject to the maximum occupancy applicable by room, the following applies for additional guests:

• Infants under the age of 4 years - complimentary, including a cot if required
• Children age 4 to 11 years - a fee of AED 130 per child per night applies year-round
• Guests over 12 years  - a fee of AED 250 per guest per night applies year-round

Special Event Dining Supplements

Mandatory Festive supplement to be applied on the night of 31 December.

Arrival and Departure

Rooms and Suites

Check-in time
15:00 hours / 3.00pm. Earlier access is subject to availability on day of arrival.

Check-out time
12:00 hours / noon. For guests requiring a later check-out, a fee equal to 50% of the room rate is applicable up to 18:00 hours/6.00pm and a full night’s rate is required after this time.

Signature Suites and Villa

Check-in and Check-out times

For bookings of one night, stay for 30 hours with early check-in and/or late check-out.

For bookings of two nights or more, enjoy early check-in from 7:00am and late check-out until 6:00pm.

Passport and Visa Requirements
Full legal names of all guests and children's ages must be provided at time of booking. A valid passport or proof of citizenship (with minimum six months validity) is required upon check-in.

Traveling from a country (other than the current exempted countries) requires a visa. Please contact the UAE Embassy or Consulate for more details. Failure to provide the air carrier or government officials with necessary documents and valid passport will lead to denial of flight boarding.

Other Information

Minimum Age
There must be at least one guest of minimum 21 years of age, with a valid credit card, present upon check-in at One&Only One Za'abeel. This guest must be holding the payment for the travelling party against his credit card.

Smoking
All indoor areas, public areas and restaurants are strictly non-smoking except Sphere. Smoking is also permitted at the terraces of Andaliman, StreetXO, The Garden pool and Tapasake. 

Rate Changes
Please be advised that service charges, fees and taxes (or the introduction of any new fees or taxes) are subject to change at any time without prior notice and One&Only Za'abeel reserves the right to introduce these in accordance with law. The prevailing tax rates at the time of stay will be charged, along with the introduction of any new fees or taxes.

One&Only One Za'abeel reserves the right to cancel a stay at a time prior to scheduled departure. In this event a refund will be issued of accommodation pre-payments.

Please be advised that all special offers are not combinable with any other offer. All special offers are not transferable or exchangeable to cash and do not apply to group bookings (10 rooms or more). All special offers are subject to availability. Blackout dates may apply. Cancellation and No-Show policy apply. One&Only One Za'abeel reserves the right to withdraw the offer at any time.