Non-Registered Guest Policy
The use of public spaces and amenities including the swimming pools, Pelican Beach and Kids Only, are for the exclusive enjoyment of our registered guests. External visitors with a previously confirmed reservation are welcome to access Agua Restaurant, SEARED, Suviche, Breeze, Spa and NEO retail boutiques. A reservation to any of the above mentioned facilities does not grand access to any of the other areas, including but not limited to the pools, Pelican Beach and KidsOnly.

Settlement of Accounts
One&Only Palmilla cannot accept settlement of accounts at the resort in cash and therefore credit card payment is required.

Group Bookings
A maximum of four rooms may be booked through the website. Please ensure you provide full names for each room, otherwise the duplicate name reservation may be cancelled. Please email reservations@oneandonlypalmilla.com for reservations of five rooms or more.

Smoking
Smoking is not permitted in any restaurants, interior or public areas.

Resort Drone Policy
Due to the safety and privacy concerns from guests and colleagues within the resort, One&Only Palmilla prohibits the operation of unmanned aerial systems, or drones, on or above the resort by the general public — including model aircraft for recreational use.

This prohibition includes drones used for filming or videotaping, as well as any drone use by media or journalists operating above or within the resort area boundaries. This prohibition extends to any devices launched or operated from One&Only Palmilla property, as well as drones launched from private property outside of the resort area boundaries.

Any violation of this policy may involve removal from your accommodation(s), as well as confiscating of any drone equipment, and may subject violators to any damages, including, but not limited to, damages for violations of privacy and/or physical or personal injuries or property damage.

We therefore kindly request you to inform all mutual guests travelling to refrain from flying drones anywhere throughout our resort.

Connection to nature