What does a typical day involve for you?
I start around 7am, often before most of the guests are awake. As a team, the butlers prepare for arrivals. We create a checklist every day to make sure that everything is neat and in order. When guests wake up, our role revolves around them - they might need tea or coffee, whatever it is - we are there for them. When our guests are departing from their stay, we’re always on hand to help them pack. Turnaround time can often be a challenge, because if you have multiple suites leaving at the same time, you have to be as quickly as possible!

The role feels incredibly complicated! Do you remember how it felt when you joined, can you think back to your first day?
My first day feels like today! With this job and the surprises it can bring to you, every day feels like your first day. On my actual first day I was worried about how I was going to accomplish everything. I hadn’t done anything like this before - but I had such an amazing team - my manager, my supervisors, my trainers. We have a great programme of training here, including time in London with a professional butler, which was incredible. I tried to act like a sponge then, and I still do now, because every day is different, and we need to offer the best service possible. Every day I watch the ocean, and it’s exactly the same as my first day. I look forward to working here for many, many more years - it’s a magical place, there’s an energy carried forward from the old Palmilla.

Having had family work at One&Only Palmilla, is it a place that you’d heard about or visited as a child?
I used to come to the beach here every Sunday when I was a kid. It was my favourite beach. I remember my father telling me so many stories about this magical place. He said you could feel the energy as one unit - that everyone knew each other as a family. There used to be only be 200 people working here - now there are over 900 of us, yet there is still a great feeling of synergy between us.

Meticulous attention to detail