If you are unable to travel (or utilize the accommodation and services previously confirmed), cancellation fees may apply.

A change in the length of stay or dates of your reservation is subject to availability and may result in a rate change. A revision made to a booking may also constitute a cancellation. In case of shortened length of stay, the cancellation policy will apply for the cancelled nights. If a booking deposit must be refunded, please note that any credit card surcharge or currency fluctuation is unable to be refunded.

Cancellation, early departure, and no-show fees incurred are the sole responsibility of the client and will be charged accordingly as follows:

2025 YEAR

Rooms & Suites:

For travel from 05 January to 30 April and Thanksgiving:
• Up to 28 days prior to arrival: cancelation will be allowed without penalty charge.
• 27- 0 days prior to arrival: cancellation will be subject to penalty change of 2 nights of stay inclusive of taxes and fees (or full stay if less than 2 nights).

For travel from 1 May to 31 May and 1 October to 18 December (excluding Thanksgiving)
• Up to 21 days prior to arrival: cancelation will be allowed without penalty charge.
• 20 - 0 days prior to arrival: cancellation will be subject to penalty change of 2 nights of stay inclusive of taxes and fees (or full stay if less than 2 nights).

For travel 01 June to 30 September
• Up to 14 days prior to arrival: cancelation will be allowed without penalty charge.
• 13 - 0 days prior to arrival: cancellation will be subject to penalty change of 2 nights of stay inclusive of taxes and fees (or full stay if less than 2 nights).

For travel in Festive Season 19 December to 03 January
• Bookings cancelled after September 1st, will incur a fee of 100% of total room charges.
• Reservations made after September 1st, require full payment within 24 hours and will incur a fee of 100% of the total room charges.

One&Only Casita Suite and Villas:

For travel 05 January to 18 December (excluding holidays such as President’s, Easter, Thanksgiving and Festive Season)
• Up to 31 days prior to arrival: cancelation will be allowed without penalty charge.
• 30 days or less prior to arrival, will incur a fee of 100% of total room charges.

For travel over holidays such as President’s, Easter, Thanksgiving
• Up to 31 days prior to arrival: cancelation are subject to penalty charge of 50% of total room charges.
• 30 days or less prior to arrival, will incur a fee of 100% of total room charges.

For travel in Festive Season 19 December to 03 January
• Booking cancelled before September 1st, will incur a fee of 50% of total room charges.
• Booking cancelled after September 1st, will incur a fee of 100% of total room charges.
• Reservation made after September 1st, require full payment within 24 hours and will incur a fee of 100% of the total room charges.

2026 YEAR

Rooms & Suites:

For travel from 04 January to 30 April and Thanksgiving
• Up to 28 days prior to arrival: cancelation will be allowed without penalty charge.
• 27 - 0 days prior to arrival: cancellation will be subject to penalty change of 2 nights of stay inclusive of taxes and fees (or full stay if less than 2 nights).

For travel from 1 May to 31 May and 12 October to 18 December (excluding Thanksgiving)
• Up to 21 days prior to arrival: cancelation will be allowed without penalty charge.
• 20 - 0 days prior to arrival: cancellation will be subject to penalty change of 2 nights of stay inclusive of taxes and fees (or full stay if less than 2 nights).

For travel 01 June to 11 October
• Up to 14 days prior to arrival: cancelation will be allowed without penalty charge.
• 13 - 0 days prior to arrival: cancellation will be subject to penalty change of 2 nights of stay inclusive of taxes and fees (or full stay if less than 2 nights).

For travel in Festive Season 19 December to 03 January
• Bookings cancelled after September 1st, will incur a fee of 100% of total room charges.
• Reservations made after September 1st, require full payment within 24 hours and will incur a fee of 100% of the total room charges.

One&Only Casita Suite and Villas:

For travel 04 January to 18 December (excluding holidays such as President’s, Easter, Thanksgiving and Festive Season)
• Up to 31 days prior to arrival: cancelation will be allowed without penalty charge.
• 30 days or less prior to arrival, will incur a fee of 100% of total room charges.

For travel over holidays such as President’s, Easter, Thanksgiving
• Up to 31 days prior to arrival: cancelation are subject to penalty charge of 50% of total room charges.
• 30 days or less prior to arrival, will incur a fee of 100% of total room charges.

For travel in Festive Season 19 December to 03 January
• Booking cancelled before September 1st, will incur a fee of 50% of total room charges.
• Booking cancelled after September 1st, will incur a fee of 100% of total room charges.
• Reservation made after September 1st, require full payment within 24 hours and will incur a fee of 100% of the total room charges

Minimum Stay Policy
Minimum length of stay applies to reservations crossing over National Days including but not limited to Presidents Day, Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas and New Years weeks.

Early Departures or No-Shows
A fee equivalent to 100% per night is incurred for all early departures and in the event of a no-show (i.e. if you neither use nor cancel your reservation), a fee equivalent to the value of the entire stay will be incurred.

Travel Insurance
One&Only Palmilla reserves the right not to provide exemptions from its cancellation policy for medical or personal matters, inclement weather, or other circumstances. It is recommended to purchase adequate travel insurance prior to confirmation and acceptance of terms, conditions, and cancellation policy.

Día de Muertos at One&Only Palmilla