Offer Terms & Conditions

All rates are per unit, per night room only and quoted in USD (no breakfast included). Two nights deposit will be required at the time of the reservation. Applicable Taxes/Services Charges: A 19% sales and occupancy tax and 15% service charge is to be added to the nightly room rate. Hotel standard policy applies for arrival dates falling within 29 days from the date of booking. A non-refundable policy will apply if cancelled 30 days after booking was made. Valid credit card is required at the time of booking. 100% of full stay inclusive of tax will be charged 30 days after booking was made and will be non-refundable.

Cancellation Policy

CANCELLATION , GUARANTEE, AND MINIMUM STAY POLICY

2 January – 30 April 2020 / 25 - 28 November 2020
2 January – 30 April 2021 / 24 - 28 November 2021

  • Up to 28 days prior to arrival: there will be no cancellation penalty charge.
  • 27- 0 days prior to arrival: cancellation penalty charge of 2 nights (or full stay if less than 2 nights) of full rate applicable will apply in case of  no show/changes/reduction in the number of the nights .
  • Early departures: Full length of stay will apply (100% of booked room nights will be charged).
  • Any arrivals crossing over the following national holidays may require a minimum length of stay: Presidents Day, Easter Sunday, Memorial Day, Independence Day, Labor Day and Thanksgiving Day.
  • Villa Cortez/Villa One &One&Only Pool Casita: Two (2) night deposit will be required at time of reservation; remaining balance of the stay is due 30 days prior arrival date. Any cancellations or changes made after 30 days prior arrival are subject to full forfeiture of total deposit received. Early departures from the resort are subject to full penalty.

1 May - 31 May 2020 / 1 October - 24 November 2020 / 29 November - 18 December 2020
1 May - 31 May 2021 / 1 October - 23 November 2021 / 29 November - 18 December 2021

  • Up to 14 days prior to arrival: there will be no cancellation penalty charge.
  • 13 days prior to arrival: cancellation penalty charge of 2 nights (or full stay if less than 2 nights) of full rate applicable will apply in case of  no show/changes/reduction in the number of the nights .
  • Early departures: Full length of stay will apply (100% of booked room nights will be charged).
  • Any arrivals crossing over the following national holidays require a minimum length of stay: Presidents Day, Easter Sunday, Memorial Day, Independence Day, Labor Day and Thanksgiving Day.
  • Villa Cortez/Villa One &One&Only Pool Casita: Two (2) night deposit will be required at time of reservation; remaining balance of the stay is due 30 days prior arrival date. Any cancellations or changes made after 30 days prior arrival are subject to full forfeiture of total deposit received. Early departures from the resort are subject to full penalty.

1 June - 30 September 2020
1 June - 30 September 2021

  • Up to 7 days prior to arrival: there will be no cancellation penalty charge.
  • 7 days prior to arrival: cancellation penalty charge of 2 nights (or full stay if less than 2 nights) of full rate applicable will apply in case of  no show/changes/reduction in the number of the nights.
  • Early departures: Full length of stay will apply (100% of booked room nights will be charged).
  • Any arrivals crossing over the following national holidays require a minimum length of stay: Presidents Day, Easter Sunday, Memorial Day, Independence Day, Labor Day and Thanksgiving Day.
  • Villa Cortez/Villa One &One&Only Pool Casita: Two (2) night deposit will be required at time of reservation; remaining balance of the stay is due 30 days prior arrival date. Any cancellations or changes made after 30 days prior arrival are subject to full forfeiture of total deposit received. Early departures from the resort are subject to full penalty.

19 December 2020 - 2 January 2021
19 December 2021 - 2 January 2022

  • 2 nights deposit is due at the time of reservation. Remaining balance of the stay is due by 1 July.
  • The reservation becomes NON-REFUNDABLE for any cancellations or changes made after 1 October.
  • Early departures/no show: Full length of stay will apply (100% of the booked room nights will be charged).

Christmas (19 - 25 December)

  • No minimum length of stay is required.

New Year (26 December - 2 January)

  • Reservations require a 7-nights minimum stay.
  • Resort is closed for arrivals on December 27th, 28th, 29th, 30th, 31st and January 1st.
  • Resort is closed for departures on December 27th, 28th, 29th, 30th, 31st and January 1st.

Black Friday

  • Cancellations are allowed up to 30 days after the booking was made.
  • Any cancellation made within 29 days after your booking date, will be subject to penalty change of 2 nights inclusive of taxes & fees.
  • Early departures: Full length of stay will apply (100% of booked room nights will be charged).

Terms & Conditions

  • One&Only Palmilla reserves the right not to provide exemptions from its cancellation policy for medical matters, inclement weather conditions or any other unforeseen circumstances.
  • In case of a shortened length of stay, the above cancellation policy will apply for the cancelled nights.
  • To avoid disappointment, we recommend the purchase of adequate travel insurance prior to confirming a reservation and accepting the terms and conditions of One&Only Palmilla’s cancellation policy.