Offer Terms & Conditions

Available for individual bookings only on all room categories; excluding Villa Cortez and Villa One. Rates in USD based on double occupancy, mandatory tax and service charges not included. Certain terms & restrictions may apply. Blackout dates apply including but not limited to all major holidays. All normal booking, payment, cancellation procedures and policies apply. No minimum length of stay required. Not combinable with other promotions or offers. Offer is valid for stays from now until check out on 18 December 2020.

Cancellation Policy

TRAVEL FLEXIBILITY

One&Only Palmilla remains committed to the joy of travel, an important part of our lives. Given the current uncertain environment, we have updated our cancellation policy to give you/your guest the upmost flexibility. One&Only Palmilla is waiving all cancellation and change fees applicable to all existing and new bookings for stays between 17 March 2020 and 31 May 2020. We would be happy to rebook your/ your guest’s reservation, or ultimately, cancel your/ your guest’s reservation and refund any deposits received. Your [your guest’s] health and wellness is paramount, and we hope to welcome you to one of our locations soon. We are doing everything we can to provide a safe environment and ultimately a holiday full of Amazing Experiences and Everlasting Memories. Thank you for your understanding and cooperation.

CANCELLATION , GUARANTEE, AND MINIMUM STAY POLICY

2 January – 30 April 2020 / 25 - 28 November 2020
2 January – 30 April 2021 / 24 - 28 November 2021

  • Up to 28 days prior to arrival: there will be no cancellation penalty charge.
  • 27- 0 days prior to arrival: cancellation penalty charge of 2 nights (or full stay if less than 2 nights) of full rate applicable will apply in case of  no show/changes/reduction in the number of the nights .
  • Early departures: Full length of stay will apply (100% of booked room nights will be charged).
  • Any arrivals crossing over the following national holidays may require a minimum length of stay: Presidents Day, Easter Sunday, Memorial Day, Independence Day, Labor Day and Thanksgiving Day.
  • Villa Cortez/Villa One &One&Only Pool Casita: Two (2) night deposit will be required at time of reservation; remaining balance of the stay is due 30 days prior arrival date. Any cancellations or changes made after 30 days prior arrival are subject to full forfeiture of total deposit received. Early departures from the resort are subject to full penalty.

1 May - 31 May 2020 / 1 October - 24 November 2020 / 29 November - 18 December 2020
1 May - 31 May 2021 / 1 October - 23 November 2021 / 29 November - 18 December 2021

  • Up to 14 days prior to arrival: there will be no cancellation penalty charge.
  • 13 days prior to arrival: cancellation penalty charge of 2 nights (or full stay if less than 2 nights) of full rate applicable will apply in case of  no show/changes/reduction in the number of the nights .
  • Early departures: Full length of stay will apply (100% of booked room nights will be charged).
  • Any arrivals crossing over the following national holidays require a minimum length of stay: Presidents Day, Easter Sunday, Memorial Day, Independence Day, Labor Day and Thanksgiving Day.
  • Villa Cortez/Villa One &One&Only Pool Casita: Two (2) night deposit will be required at time of reservation; remaining balance of the stay is due 30 days prior arrival date. Any cancellations or changes made after 30 days prior arrival are subject to full forfeiture of total deposit received. Early departures from the resort are subject to full penalty.

1 June - 30 September 2020
1 June - 30 September 2021

  • Up to 7 days prior to arrival: there will be no cancellation penalty charge.
  • 7 days prior to arrival: cancellation penalty charge of 2 nights (or full stay if less than 2 nights) of full rate applicable will apply in case of  no show/changes/reduction in the number of the nights.
  • Early departures: Full length of stay will apply (100% of booked room nights will be charged).
  • Any arrivals crossing over the following national holidays require a minimum length of stay: Presidents Day, Easter Sunday, Memorial Day, Independence Day, Labor Day and Thanksgiving Day.
  • Villa Cortez/Villa One &One&Only Pool Casita: Two (2) night deposit will be required at time of reservation; remaining balance of the stay is due 30 days prior arrival date. Any cancellations or changes made after 30 days prior arrival are subject to full forfeiture of total deposit received. Early departures from the resort are subject to full penalty.

19 December 2020 - 2 January 2021
19 December 2021 - 2 January 2022

  • 2 nights deposit is due at the time of reservation. Remaining balance of the stay is due by 1 July.
  • The reservation becomes NON-REFUNDABLE for any cancellations or changes made after 1 October.
  • Early departures/no show: Full length of stay will apply (100% of the booked room nights will be charged).

Christmas (19 - 25 December)

  • No minimum length of stay is required.

New Year (26 December - 2 January)

  • Reservations require a 7-nights minimum stay.
  • Resort is closed for arrivals on December 27th, 28th, 29th, 30th, 31st and January 1st.
  • Resort is closed for departures on December 27th, 28th, 29th, 30th, 31st and January 1st.

Black Friday

  • Cancellations are allowed up to 30 days after the booking was made.
  • Any cancellation made within 29 days after your booking date, will be subject to penalty change of 2 nights inclusive of taxes & fees.
  • Early departures: Full length of stay will apply (100% of booked room nights will be charged).

Terms & Conditions

  • One&Only Palmilla reserves the right not to provide exemptions from its cancellation policy for medical matters, inclement weather conditions or any other unforeseen circumstances.
  • In case of a shortened length of stay, the above cancellation policy will apply for the cancelled nights.
  • To avoid disappointment, we recommend the purchase of adequate travel insurance prior to confirming a reservation and accepting the terms and conditions of One&Only Palmilla’s cancellation policy.
Resort Information
Terms & Conditions
One&Only Resorts
Kerzner
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