Offer Terms & Conditions

* Available for individual bookings only on all room categories; excluding One&Only Casita Suite – Ocean Front with Infinity Pool, Villa Cortez and Villa One. Rates in USD based on double occupancy, mandatory tax and service charges not included. Certain terms & restrictions may apply. Blackout dates apply including but not limited to all major holidays. All normal booking, payment, cancellation procedures and policies apply. Minimum consecutive nights stay required; complimentary nights are 4th or 4th and 7th only. Not combinable with other promotions or offers. Offer is valid for stays from now until check out on 01 May 2020.

Cancellation Policy

CANCELLATION , GUARANTEE, AND MINIMUM STAY POLICY

Winter 2019 ( 2 January – 30 April / 27 - 30 November )
Winter 2020 ( 2 January – 30 April )

  • Up to 28 days prior to arrival: there will be no cancellation penalty charge.
  • 27- 0 days prior to arrival: cancellation penalty charge of 2 nights (or full stay if less than 2 nights) of full rate applicable will apply in case of no show/changes/reduction in the number of the nights.
  • Early departures: Full length of stay will apply (100% of booked room nights will be charged).
  • Any arrivals crossing over the following national holidays may require a minimum length of stay: Presidents Day, Easter Sunday, Memorial Day, Independence Day, Labor Day and Thanksgiving Day.
  • Villa Cortez/Villa One &One&Only Pool Casita: Two (2) night deposit will be required at time of reservation; remaining balance of the stay is due 30 days prior arrival date. Any cancellations or changes made after 30 days prior arrival are subject to full forfeiture of total deposit received. Early departures from the resort are subject to full penalty.

1 May - 31 May 2019 / 1 October - 26 November 2019 / 1 December - 18 December 2019
1 May - 31 May 2020 / 1 October - 24 November 2020 / 29 November - 18 December 2020

  • Up to 14 days prior to arrival: there will be no cancellation penalty charge.
  • 13 days prior to arrival: cancellation penalty charge of 2 nights (or full stay if less than 2 nights) of full rate applicable will apply in case of no show/changes/reduction in the number of the nights.
  • Early departures: Full length of stay will apply (100% of booked room nights will be charged).
  • Any arrivals crossing over the following national holidays require a minimum length of stay: Presidents Day, Easter Sunday, Memorial Day, Independence Day, Labor Day and Thanksgiving Day.
  • Villa Cortez/Villa One &One&Only Pool Casita: Two (2) night deposit will be required at time of reservation; remaining balance of the stay is due 30 days prior arrival date. Any cancellations or changes made after 30 days prior arrival are subject to full forfeiture of total deposit received. Early departures from the resort are subject to full penalty.

1 June - 30 September 2019
1 June - 30 September 2020

  • Up to 7 days prior to arrival: there will be no cancellation penalty charge.
  • No Deposit will be required at the reservation time.
  • 6 days prior to arrival: cancellation penalty charge of 2 nights (or full stay if less than 2 nights) of full rate applicable will apply in case of no show/changes/reduction in the number of the nights.
  • Early departures: Full length of stay will apply (100% of booked room nights will be charged).
  • Any arrivals crossing over the following national holidays require a minimum length of stay: Presidents Day, Easter Sunday, Memorial Day, Independence Day, Labor Day and Thanksgiving Day.
  • Villa Cortez/Villa One &One&Only Pool Casita: Two (2) night deposit will be required at time of reservation; remaining balance of the stay is due 30 days prior arrival date. Any cancellations or changes made after 30 days prior arrival are subject to full forfeiture of total deposit received. Early departures from the resort are subject to full penalty.

19 December 2019 - 1 January 2020
19 December 2020 - 1 January 2021

  • 2 nights deposit is due at the time of reservation. Remaining balance of the stay is due by 1 July.
  • The reservation becomes NON-REFUNDABLE for any cancellations or changes made after 1 October.
  • Early departures/no show: Full length of stay will apply (100% of the booked room nights will be charged).

Christmas

  • 19 - 25 December 2019

New Year

  • 26 December - 1 January (2019/2020)

Terms & Conditions

  • One&Only Palmilla reserves the right not to provide exemptions from its cancellation policy for medical matters, inclement weather conditions or any other unforeseen circumstances.
  • In case of a shortened length of stay, the above cancellation policy will apply for the cancelled nights.
  • To avoid disappointment, we recommend the purchase of adequate travel insurance prior to confirming a reservation and accepting the terms and conditions of One&Only Palmilla’s cancellation policy.