Offer Terms & Conditions

PAYMENT POLICY:
2020 & 2021

All rates are per room per night, on bed & breakfast basis, and quoted in Euro currency.

The double occupancy rates will also apply for single occupancy.

High Season (06.06.2020-06.09.2020)
Rooms

Payment must be settled 30 days prior to arrival.

  • Booked more than 30 days before arrival: 50% of booked room nights will be charged, at 30 days prior arrival the remaining 50% will be charged
  • Booked less than 30 days before arrival: 100% of booked room nights will be charged.

Villas/Suites/Family Rooms/Family Suites

Payment must be settled 60 days prior to arrival.

  • Booked more than 60 days before arrival: 50% of booked room nights will be charged, at 60 days prior arrival the remaining 50% will be charged
  • Booked less than 60 days before arrival: 100% of booked room nights will be charged.

Shoulder Season (01.06.2020-05.06.2020 & 07.09.2020-11.10.2020)
Rooms

Payment must be settled 13 days prior to arrival.

  • Booked 13 - 0 days before arrival: 100% of booked room nights will be charged.

Villas/Suites/Family Rooms/Family Suites

Payment must be settled 30 days prior to arrival.

  • Booked less than 30 days before arrival: 50% of booked room nights will be charged. The remaining 50% will be charged upon check in.

Low Season (12.10.2020-31.03.2021)
Rooms

Payment must be settled 13 days prior to arrival.

  • Booked 13 - 0 days before arrival: 100% of booked room nights will be charged.

Villas/Suites/Family Rooms/Family Suites

Payment must be settled 30 days prior to arrival.

  • Booked less than 30 days before arrival: 50% of booked room nights will be charged. The remaining 50% will be charged upon check in.

The resort reserves the right to release the booking without prior notice if full payment is not received on time.

Resort reserves the right to release the booking without prior notice if full payment is not received on time. Payment for all incidental charges will need to be settled on Resort prior to check-out. 
Payment is accepted by credit card or bank transfer. 
Please note that we do not accept Traveller's Cheques. 
The credit card used to confirm your reservation may be requested at the time of check-in for verification purposes.

MANDATORY TAXES:

Rates are inclusive all applicable taxes in effect at the time, which currently consists of a mandatory 7% VAT on accommodation (calculated on the room, suite & villa rate).

A residential tax will be added at resort level and charged to guest upon check out:

0-11,99 years

Free of charge

12 to 17,99 years

0.45 Euro per night

18 years and above

0.90 Euro per night

 

The Resort reserves the right to revise the rates in case of a government mandate to increase VAT Tax, introduction of new taxes or due to a revaluation/devaluation of the Euro. The residential tax per night is applicable to the additional person/child supplements.


CREDIT CARD POLICY:

All bookings made and paid by credit card online will be verified with the original credit card at the time of check in. In case of any third-party credit card is used for making the booking & payment, you are requested to present the third-party authorization form signed by the card holder along with the copy of the credit card up on check in. Failure to present the required documents will result in refund of the received amount and the Resort will request for a direct payment at the time of arrival. Please contact resort reservations department at reservations@oneandonlyportonovi.com to obtain credit card authorization form.

BOOKING OPTIONS:

When booking more than one room online, please make sure to use a different name for each room, otherwise the duplicate name reservation may be canceled by the hotel. To assist the hotel in providing you with the best guest experience, kindly let us know of your multiple room reservations by contacting our reservation office +971-4-4261099 or email at reservations@oneandonlyportonovi.com. Note: To check-in at the One&Only Portonovi, at least one guest must be at least 18 years of age and present a valid credit card in their name. If under 18, the guest must be traveling with a party where one guest is 18 or older and is the credit card holder for all reservations.

CHECK-IN/OUT TIMES:

Check in time is 3:00 PM local time and Check out time is 12:00 AM local time. Early check-in and late check-out are subject to availability and charges will apply as follows:

Shoulder/Low Season

  • 50% of the room rate for early check-in if the room is needed from 10:00 AM local time or for late check-out if the room is needed from 12:00 to 18:00 PM local time in Low and Shoulder seasons.

High Season

  • 100% of the room rate for early check-in if the room is required before 10:00 AM local time or for late check-out beyond 18:00 PM local time in Low and Shoulder seasons.

REVISIONS:

A change in the length of stay or dates of your reservation is subject to availability and may result in a rate change or cancellation penalties and is required to be communicated and agreed in written with the resort.

Please see CANCELLATION POLICY.

Cancellation Policy

CANCELLATION , GUARANTEE, AND MINIMUM STAY POLICY

High (06 June - 06 September 2020)

30 to 16 days before arrival: 50% of booked room nights will be charged. 15 - 0 days before arrival and/or No Show: 100% of booked room nights will be charged. Early departure OR NO SHOW FULL Charge will apply.

Shoulder (02 May - 05 June 2020 / 07 September - 11 October 2020)

13 - 7 days before arrival: 50% of booked room nights will be charged. 6 - 0 days before arrival and/or No Show: 100% of booked room nights will be charged.

Low (01 April - 01 May 2020 / 12 October 2020 - 31 March 2021)

13 - 7 days before arrival: 50% of booked room nights will be charged. 6 - 0 days before arrival and/or No Show: 100% of booked room nights will be charged.

 

VILLA CANCELLATION , GUARANTEE, AND MINIMUM STAY POLICY

High (06 June - 06 September 2020)

  • If booked more than 60 days before arrival, 50% down-payment is required and the remaining 50% at 60 days before arrival
  • If booked within 60 days before arrival, 100% down-payment is required
  • If cancelled more than 60 days before arrival, 50% of booked room will be charged.
  • If cancelled within 60 days before arrival, 100% of booked room will be charged.

Shoulder (02 May - 05 June 2020 / 07 September - 11 October 2020)

  • If booked more than 30 days before arrival, 50% down-payment is required and the remaining 50% at 30 days before arrival
  • If booked within 30 days before arrival, 100% down-payment is required
  • If cancelled more than 30 days before arrival, 50% of booked room will be charged.
  • If cancelled within 30 days before arrival, 100% of booked room will be charged.

Low (01 April - 01 May 2020 / 12 October 2020 - 31 March 2021)

  • If booked more than 30 days before arrival, 50% down-payment is required and the remaining 50% at 30 days before arrival
  • If booked within 30 days before arrival, 100% down-payment is required
  • If cancelled more than 30 days before arrival, 50% of booked room will be charged.
  • If cancelled within 30 days before arrival, 100% of booked room will be charged.

Child and room sharing policy (kids age range, extra person fee and extra person policy)

Guests from 0 - 12 years sharing with two adults are free of charge.
Guests 13 years and above sharing with two adults have fixed supplement per season.

High (06 June - 06 September 2020)

EUR 300 per person per day

Shoulder (02 May - 05 June 2020 / 07 September - 11 October 2020)

EUR 200 per person per day

Low (01 April - 01 May 2020 / 12 October 2020 - 31 March 2021)

EUR 100 per person per day