Suite Guerlain Spa Experience Terms & Conditions

Terms & Conditions

*All room rates are subject to 10% Service Charge, 7% Dubai Municipality Fee and 5% Value Added Tax.
*A Tourism Dirham Fee of AED 20 per bedroom per night is applicable.
*All room rates are based on double occupancy. Additional guests 13 to 16 years of age is subject to a supplement per room per night; or one child under 12 years has no additional charge.
*This offer is valid for new bookings only.
*Daily treat will apply from the above selection for one person.
*Offer is not transferable or exchangeable to cash.
*Offer is not applicable to group bookings (5 rooms or more).
*Offer is subject to availability.
*Cancellation and No Show policy applies (see below)
*Other terms and conditions apply.
*One&Only The Palm reserves the right to withdraw the offer at any time.

Cancellation Policy

A valid credit card is required as form of guarantee at time of booking. Full accommodation charges inclusive of 7% Municipality Fee, 10% Service Charge and 5% VAT will be charged according to the cancellation policy.

VALUE ADDED TAX
Please note UAE will implement a 5% value added tax (VAT) from 1 January 2018 onwards.

GALA DINNER SUPPLEMENT
A mandatory New Year's Eve supplement will apply for bookings passing through 31 December 2019, AED 2,600 per adult, AED 1,675 for children 12-16 years and AED 1,300 for children 2-11 years.

DEPOSIT and CANCELLATION POLICY
Special Offers on Non-refundable Rates for all Seasons:
A non-refundable deposit of the full stay is required at the time of booking. Room charges are subject to 10% service charge, 7% municipality fee, 5% VAT and a ‘Tourism Dirham’ of AED 20 per bedroom per night.

For Low:
2020
01 June to 04 September

* A valid credit card is required as form of guarantee at time of booking. Total charge for the reservations will be charged seven (7) days prior to arrival, which is non-refundable in case of no show or cancellation.
* A front and back copy of the credit card must be provided.
* Credit card used for payment must be presented by the card holder upon check in with passport or ID for verification.

For Shoulder:
2020
04 May to 31 May
05 September to 25 September

* A valid credit card is required as form of guarantee at time of booking. Total charge for the reservations will be charged fourteen (14) days prior to arrival, which is non-refundable in case of no show or cancellation.
* A front and back copy of the credit card must be provided.
* Credit card used for payment must be presented by the card holder upon check in with passport or ID for verification.

For High:
2019
28 September to 18 October
04 November to 25 December 2020
08 January to 07 February
22 February to 20 March
19 April to 03 May
26 September to 16 October

* A valid credit card is required as form of guarantee at time of booking. Total charge for the reservations will be charged twenty one (21) days prior to arrival, which is non-refundable in case of no show or cancellation.
* A front and back copy of the credit card must be provided.
* Credit card used for payment must be presented by the card holder upon check in with passport or ID for verification.

For Peak I:
2019
19 October to 03 November
2020
08 February to 21 February

* One (1) night deposit is required upon reservations. Total charge for the reservations will be charged twenty eight (28) days prior to arrival, which is non-refundable in case of no show or cancellation.
* A front and back copy of the credit card must be provided.
* Credit card used for payment must be presented by the card holder upon check in with passport or ID for verification.

For Easter & Peak II:
2020
21 March to 18 April
17 October to 25 December

* One (1) night deposit is required upon reservations. Total charge for the reservations will be charged thirty five (35) days prior to arrival, which is non-refundable in case of no show or cancellation.
* A front and back copy of the credit card must be provided.
* Credit card used for payment must be presented by the card holder upon check in with passport or ID for verification.

For Festive:
2019
26 December to 07 January
2020
26 December to 10 January 2021

* One (1) night deposit charge is required upon reservations. Total charge for the reservations will be charged forty five (45) days prior to arrival, which is non-refundable in case of no show or cancellation.
* A front and back copy of the credit card must be provided.
* Credit card used for payment must be presented by the card holder upon check in with passport or ID for verification.

Palm Beachfront Villa for all Seasons:
A non-refundable 10% deposit of total room charge within 90 days of arrival is required, and full accommodation charges will be charged will be charged 60 days prior to arrival. Room charges are subject 10% service charge and 7% municipality fee. If reservation was made within 60 days prior to arrival, full payment is required for confirmation. In order to process your payment, we require a completed and signed One&Only The Palm credit authorization form along with a clear copy of your credit card, front and back. This form will be sent to you through your given contact details at time of booking i.e. fax or email address.

Reservations are considered confirmed only upon the receipt of the aforementioned; or after processing and approval of credit card deposit. One&Only The Palm reserves the right to cancel a trip at any time prior to scheduled departure. In the event your trip is canceled by One&Only The Palm, a full refund will be issued.

PAYMENT PLAN:
A valid credit card is required as form of guarantee at time of booking. Furthermore, an applicable advance deposit as guarantee may vary according to the period of your reservation. In order to process your payment we require a completed and signed One&Only The Palm credit authorization form along with a clear copy of your credit card, front and back. This form will be sent to you through your given contact details at time of booking i.e. fax or email address.

*During Low Season, total amount inclusive of 7% Municipality Fee and 10% Service charge is required 7 days prior to arrival date.
*During Shoulder Season, total amount inclusive of 7% Municipality Fee and 10% Service charge is required 14 days prior to arrival date.
*During High Season, total amount inclusive of 7% Municipality Fee and 10% Service charge is required 21 days prior to arrival date.
*During Peak Season, a 1 night room charge inclusive of 7% Municipality Fee and 10% Service charge upon booking is required, and the remaining balance 28 days prior to arrival date
*During Festive Season, a 1 night room charge inclusive of 7% Municipality Fee and 10% Service charge upon booking is required, and the remaining balance 45 days prior to arrival date.
*For Palm Beachfront Villa, a non-refundable 10% deposit of total room charge inclusive of 7% Municipality Fee and 10% Service charge within 90 days of arrival is required, and the remaining balance will be charged 60 days prior to arrival. If reservation was made within 60 days prior to arrival, full payment is required for confirmation. 
*Reservations are considered confirmed only upon the receipt of the aforementioned; or after processing and approval of credit card deposit. One&Only The Palm reserves the right to cancel a trip at any time prior to scheduled departure. In the event your trip is canceled by One&Only The Palm, a full refund will be issued.