Check-in time
15:00 hours/3.00pm. Earlier access is subject to availability on day of arrival.

Check-out time
12:00 hours/ noon. For guests requiring a later check-out, a fee equal to 50% of the room rate is applicable up to 18:00 hours/6.00pm and a full night’s rate is required after this time.

Airport Transfers
One&Only The Palm can arrange private airport transfers. Rates per vehicle are:
• To or from Dubai International Airport: AED 420 per way
• To or from Al Maktoum Airport (Dubai World Central), Jebel Ali: AED 520 per way
• To or from Abu Dhabi International Airport: AED 1035 per way

To confirm your airport transfers please provide full arrival and/or departure details at time of booking or a minimum of 48 hours prior to your travelling date.

Airport transfers require credit card pre-payment and will be charged in case of a no-show.

Airport Assistance Desk
One&Only airport representatives are waiting to welcome guests at the below locations and will escort guest to their transfer vehicles.

Dubai International Airport Terminal 1: One&Only The Palm Airport Desk is situated after exiting baggage collection (but prior to exiting the Airport main door), at the right-hand side, second booth from the end.

New Dubai International Airport Terminal 3: One&Only The Palm Airport Desk is located beside the Emirates Customer Service Desk near Terminal 3, Exit No.1.

Passport and Visa Requirements
Full legal names of all guests and children's ages must be provided at time of booking. A valid passport or proof of citizenship (with minimum six months validity) is required upon check-in.

Traveling from a country (other than the current exempted countries) requires a visa. Please contact the UAE Embassy or Consulate for more details. Failure to provide the air carrier or government officials with necessary documents and valid passport will lead to denial of flight boarding.

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