Offer Terms & Conditions

  • All room rates are subject to 10% Service Charge, 3.5% Dubai Municipality Fee and 5% VAT.
  • A valid Emirates ID is required upon check-in for verification purposes, or Best Available rate will apply.
  • A Tourism Dirham Fee of AED 20 per bedroom per night is applicable.
  • All room rates are based on double occupancy. Additional guests, 13 to16 years of age is subject to a supplement per room per night, this is subject to the maximum occupancy policy of the room type.
  • Offer is subject to availability.
  • Offer is not transferable or exchangeable to cash and not combinable with any other offer.
  • Offer is not applicable to group bookings (05 rooms or more).
  • Cancellation and No Show / Guarantee and Deposit may apply.
  • Other terms and conditions apply.
  • One&Only The Palm reserves the right to withdraw all offers at any time.

Cancellation Policy

  • A valid credit card is required as a form of guarantee at the time of booking. The total charge for the reservations will be charged 48 hours prior to arrival, which is non-refundable in case of no show or cancellation.
  • Credit card used for payment must be presented by the cardholder upon check-in with passport or ID for verification.

Cancellation Policy


TRAVEL FLEXIBILITY

One&Only The Palm remains committed to the joy of travel, an important part of our lives. Given the current uncertain environment, we have updated our cancellation policy to give you/your guest the upmost flexibility. One&Only The Palm is waiving all cancellation and change fees applicable to all existing and new bookings for stays between 17 March 2020 and 31 May 2020. We would be happy to rebook your/ your guest’s reservation, or ultimately, cancel your/ your guest’s reservation and refund any deposits received. Your [your guest’s] health and wellness is paramount, and we hope to welcome you to one of our locations soon. We are doing everything we can to provide a safe environment and ultimately a holiday full of Amazing Experiences and Everlasting Memories. Thank you for your understanding and cooperation.

DEPOSIT AND CANCELLATION POLICY

Special Offers on Non-refundable Rates for all Seasons:
A non-refundable deposit of the full stay is required at the time of booking. Room charges are subject to 10% service charge, 3.5% municipality fee, 5% VAT and a ‘Tourism Dirham’ of AED 20 per bedroom per night.

 

For Low:

2020
01 June to 04 September

* A valid credit card is required as form of guarantee at time of booking. Total charge for the reservations will be charged seven (7) days prior to arrival. 
* An online payment link will be sent to process the payment. 
* Credit card used for payment must be presented by the card holder upon check in with passport or ID for verification.

For Shoulder:

2020
04 May to 31 May
05 September to 25 September

* A valid credit card is required as form of guarantee at time of booking. Total charge for the reservations will be charged fourteen (14) days prior to arrival. 
* An online payment link will be sent to process the payment.
* Credit card used for payment must be presented by the card holder upon check in with passport or ID for verification.

For Peak I:

2020
08 February to 21 February

* One (1) night deposit is required upon reservations. Total charge for the reservations will be charged twenty eight (28) days prior to arrival. 
* An online payment link will be sent to process the payment.
* Credit card used for payment must be presented by the card holder upon check in with passport or ID for verification.

For Easter & Peak II:

2020
21 March to 18 April
17 October to 25 December

* One (1) night deposit is required upon reservations. Total charge for the reservations will be charged thirty five (35) days prior to arrival. 
* An online payment link will be sent to process the payment.
* Credit card used for payment must be presented by the card holder upon check in with passport or ID for verification.

For Festive:

2020
26 December 2020 to 10 January 2021

* One (1) night deposit charge is required upon reservations. Total charge for the reservations will be charged forty five (45) days prior to arrival. 
* An online payment link will be sent to process the payment.
* Credit card used for payment must be presented by the card holder upon check in with passport or ID for verification.

Palm Beachfront Villa for all Seasons:
A non-refundable 10% deposit of total room charge within 90 days of arrival is required, and full accommodation charges will be charged will be charged 60 days prior to arrival. Room charges are subject 10% service charge and 3.5% municipality fee. If reservation was made within 60 days prior to arrival, full payment is required for confirmation.

In order to process your payment, an online payment link will be sent to your given contact details at time of booking i.e. email address.

Reservations are considered confirmed only upon the receipt of the aforementioned; or after processing and approval of credit card deposit. One&Only The Palm reserves the right to cancel a trip at any time prior to scheduled departure. In the event your trip is canceled by One&Only The Palm, a full refund will be issued.

PAYMENT PLAN:

A valid credit card is required as form of guarantee at time of booking. Furthermore, an applicable advance deposit as guarantee may vary according to the period of your reservation. In order to process your payment, an online payment link will be sent to your given contact details at time of booking i.e. email address.

  • During Festive Season, a 1 night room charge inclusive of 3.5% Municipality Fee, 5% VAT and 10% Service charge upon booking is required, and the remaining balance 45 days prior to arrival date. 
  • During Peak I Season, a 1 night room charge inclusive of 3.5% Municipality Fee, 5% VAT and 10% Service charge upon booking is required, and the remaining balance 28 days prior to arrival date. 
  • During Easter and Peak II Season, a 1 night room charge inclusive of 3.5% Municipality Fee, 5% VAT and 10% Service charge upon booking is required, and the remaining balance 35 days prior to arrival date. 
  • During High Season, total amount inclusive of 3.5% Municipality Fee, 5% VAT and 10% Service charge is required 21 days prior to arrival. 
  • During Shoulder Season, total amount inclusive of 3.5% Municipality Fee, 5% VAT and 10% Service charge is required 14 days prior to arrival. 
  • During Low Season, total amount inclusive of 3.5% Municipality Fee, 5% VAT and 10% Service charge is required 7 days prior to arrival.
  • For Palm Beachfront Villa and Palm Manor Grand Suite, a non-refundable 10% deposit of total room charge inclusive of 3.5% Municipality Fee and 10% Service charge within 90 days of arrival is required, and the remaining balance will be charged 60 days prior to arrival. If reservation was made within 60 days prior to arrival, full payment is required for confirmation.

Reservations are considered confirmed only upon the receipt of the aforementioned; or after processing and approval of credit card deposit. One&Only The Palm reserves the right to cancel a trip at any time prior to scheduled departure. In the event your trip is canceled by One&Only The Palm, a full refund will be issued.

BOOKING OPTIONS:

If you would like to book multiple rooms, please make sure to use a different name for each room, otherwise the duplicate name reservation may be cancelled by the hotel.

Note:
To check-in at the One&Only The Palm, at least one guest must be at least 21 years of age and present a valid credit card in their name. If under 21, the guest must be traveling with a party where one guest is 21 or older and is the credit card holder for all reservations.

A change in the length of stay or dates of your reservation is subject to availability and may result in a rate change. A revision made constitutes a cancellation. Please see CANCELLATION/NO SHOWS policy. For complete revision policies, please contact One&Only The Palm. Reservations. From within the US call +1-866- 552-0001, Outside the US call +1 954-809-2700 or at the hotel directly at +971-4-440-10-10

EARLY DEPARTURES:

Early departures will be assessed 100% per night for early departure.

NO SHOWS:

In the event of a no-show (i.e. if you neither use nor cancel your reservation), a fee equivalent to the value of the entire stay will be levied.

All fees and penalties inclusive of 10% Service Charge, 3.5% Municipality Fee and 5% VAT. Should you fail to travel and use the accommodations and services in your travel package, all fees & charges imposed by One&Only The Palm, the airlines, resort or other suppliers will still apply. All members of the travel party must present a valid passport when traveling to and from and United Arab Emirates.

Traveling from a country other than the exempted countries listed here require a visa and valid passport, please contact the UAE Embassy or Consulate for more details. Failure to provide the air carrier or governmental officials with necessary documents will lead to denial of boarding.

All cancellation and no show penalties that are incurred are the sole responsibility of the client and will be charged accordingly.

REFUNDS:

Refunds due to cancellation of your stay prior to travel will be processed upon notification (or after return of documents if applicable) and are subject to applicable cancellation charges assessed by One&Only The Palm, the resort and/or other travel suppliers. Refund requested must be made by calling One&Only The Palm Reservations, from within the US call +1 866 552 0001, Outside the US call +1 954 809 2700 or at the hotel directly at +971 4 440 1010. Any unused services included in your travel package are not refundable.

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