BOOKING AND CANCELLATION POLICIES

Hotel Booking Conditions
 
These terms and conditions are applicable to all guests booking directly with Emirates Hotels (Australia) Pty Ltd ACN 113 608 414 T/A Emirates One&Only Wolgan Valley ("One&Only")
 
Bookings, cancellations, amendments and charges

A non-refundable service fee will apply to all bookings when payment is made by credit card (including where a ‘credit’ option is selected when using a debit card). Service charge fee for American Express/JCB is 3.36% and Visa/Mastercard is 1.25%. All bookings require full advance payment, and will not be confirmed until receipt of such payment. Such amounts may be forfeited in the event of cancellation, amendment or failure to check in on the specified date, in accordance with the terms shown below.

One&Only may, at its option, cancel any booking not paid in full prior to arrival. Arrival and departure details must be supplied no later than 7 days prior to arrival (or supplied at time of booking inside 7 days of travel). One amendment within 30 days of arrival is allowed utilising prepaid amount. The new booking must be for stay within 6 months of original arrival date, or amount prepaid is forfeited. Prepayment amount is forfeited if new booking is cancelled, regardless of when the cancellation is advised.

Cancellation after the 30th day prior to arrival shall incur a charge equivalent to 50% of the total cost of booking. Cancellation after the 14th day prior to arrival shall result in the booking being charged in full at the original amount. Refunds can take up to 14 working days to be processed. Other alterations to booking details may result in a rate change. All outstanding charges are to be paid upon check-out. One&Only protects the privacy and confidentiality of personal information. For more details in regards to our Privacy Policy, please click here.

Complete travel by date means guests must check out on the date specified and does not include a stay on the night of the specified date.

Cancellation Low/Shoulder Season

2019/2020

Year Round (1-18 April, 22 April - 21 December, 6 January - 31 March)
Outside 30 days: no cancellation charges
29-15 days:  50% cancellation charges
14-0 days: 100% cancellation charges

Cancellation Peak Season 

2019/2020

Easter (19-21 April) & Festive(22 December - 5 January)
90 Days + = 1 Night Non Refundable at time of booking
< 90 Days = Full prepayment and non-refundable 100%

Hotel Regulations
 
Check in time is from 1500 hours. Check out time is 1100 hours, later check out may result in an additional night being charged. All indoor areas, including suites and public spaces, of One&Only are strictly non smoking. Smoking is permitted in outdoor areas of the suites and the resort. Pets may not be brought onto the premises with the exception of guide dogs. Guests shall comply with all rules, regulations and instructions at One&Only, including but not limited to security procedures, health and safety procedures and registration requirements.
 
One&Only shall be entitled to refuse a guest entry or accommodation or to require a guest to leave the premises if unreasonable behaviour is displayed, be it threatening or abusive, causing disturbance to other guests or otherwise unacceptable. A safe is available in each room for the storage of valuables as a service to guests; however One&Only will not accept liability for loss or damage to those items. Suites, other than the Wollemi Suite and Wolgan Suite do not accommodate more than two guests, including children of 2 years old or over and guests may not permit additional guests to spend the night in any suite.