Offer Terms & Conditions

• Offer is subject to availability and applicable for new bookings only.
• A two-night minimum stay applies.
• Black-out dates may apply including Easter, Festive, public holidays and as determined by the resort.
• Inclusions are set, cannot be substituted.
• Offer is not combinable with any other promotion or discount and cannot be applied retrospectively.
• Rates are for a maximum of two adults and two children under the age of 12 years sharing a villa.
• Rates are quoted in Australian dollars inclusive of GST and subject to change without notice.
• Promotional rate code must be quoted in writing at time of booking for offer to apply.
• Not valid for group bookings of five villas or more.
• Emirates One&Only Wolgan Valley reserves the right to withdraw or alter the offer at any time.
• Other Terms and Conditions may apply.

Cancellation Policy

17 March to 31 May 2020

Emirates One&Only Wolgan Valley remains committed to the joy of travel, an important part of our lives. Given the current uncertain environment, we have updated our cancellation policy to give you/your guest the upmost flexibility. Emirates One&Only Wolgan Valley is waiving all cancellation and change fees applicable to all existing and new bookings for stays between 17 March 2020 and 31 May 2020. We would be happy to rebook your/ your guest’s reservation, or ultimately, cancel your/ your guest’s reservation and refund any deposits received. Your [your guest’s] health and wellness is paramount, and we hope to welcome you to one of our locations soon. We are doing everything we can to provide a safe environment and ultimately a holiday full of Amazing Experiences and Everlasting Memories. Thank you for your understanding and cooperation.

Bookings, cancellations, amendments and charges

Year-round booking amendment

  • One amendment within 30 days of arrival is allowed utilising prepaid amount.
  • The new booking must be for stay within 6 months of original arrival date or amount prepaid is forfeited. 
  • The difference must be paid should the room rate for the new booking be higher than the original room rate. 
  • Should the new room rate be lower than the original booking, any difference in value is forfeited. 
  • Prepayment amount is forfeited if new booking is cancelled, regardless of when the cancellation is advised.
Year-round booking cancellation
  • 30 days or more prior to arrival: no cancellation fee applicable.
  • 29-15 days prior to arrival: a fee equivalent to 50% of total cost of booking (per room cancelled) applies.
  • Within 14 days of arrival: cancellation fee equivalent to 100% of total cost of booking.
  • No Shows’ or early departures are subject to a cancellation fee equivalent to 100% of total cost of booking or early departure days.
  • Above cancellation policy/changes apply to reduction in room nights or length of stay.
  • Refunds can take up to 14 working days to be processed. 
  • Other alterations to booking details may result in a rate change. 
  • Any additional charges should be settled prior departure 
  • One&Only protects the privacy and confidentiality of personal information.
  • For more details in regards to our Privacy Policy, please click here.
Festive and Easter Season - booking amendment 
  • Amendments to reservations to downgrade the room category will incur the following charges:
  • Prior to 90 days from arrival date: no amendment fee will apply.
  • Within 90 days prior to arrival: amendment fee will be 100% of the difference between the room categories.
Festive and Easter Season – booking cancellation
  • Booking Deposit: One night’s non-refundable accommodation deposit is required at time of booking for all villa bookings
  • Final Deposit: payment commitment for the remainder of the total booking is required 90 days prior to arrival.
  • Cancellations or amendments received 90 days or more prior to arrival: the one-night deposit will be charged however no further cancellation fees will apply.
  • Cancellations or amendments within 90 days prior to arrival: cancellation penalty of 100% of total booking is applicable.
  • The above cancellation policy/changes also apply to reduction in room nights or length of stay. No amendments to dates are allowed
Credit/Debit Card Pre-authorization on arrival
  • Emirates One&Only Wolgan Valley will pre-authorise guests’ card for AU$100 per night per villa for any additional charges guests may incur during their stay with us.
  • A ‘pre-authorisation’ is not a charge. Guests’ issuing bank/credit card company holds the pre-authorised amount temporarily from the available balance of the card holder’s account for the resort to use if additional charges required to be settled prior departure.
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