Offer Terms & Conditions

• Offer is subject to availability and applicable for new bookings only.
• A two-night minimum stay applies.
• Black-out dates may apply including Easter, Festive, public holidays and as determined by the resort.
• Inclusions are set, cannot be substituted.
• Offer is not combinable with any other promotion or discount and cannot be applied retrospectively.
• Rates are for a maximum of two adults and two children under the age of 12 years sharing a villa.
• Rates are quoted in Australian dollars inclusive of GST and subject to change without notice.
• Promotional rate code must be quoted in writing at time of booking for offer to apply.
• Not valid for group bookings of five villas or more.
• Emirates One&Only Wolgan Valley reserves the right to withdraw or alter the offer at any time.
• Other Terms and Conditions may apply.

Cancellation Policy

Bookings, cancellations, amendments and charges

Year-round booking amendment

  • One amendment within 30 days of arrival is allowed utilising prepaid amount.
  • The new booking must be for stay within 6 months of original arrival date or amount prepaid is forfeited. 
  • The difference must be paid should the room rate for the new booking be higher than the original room rate. 
  • Should the new room rate be lower than the original booking, any difference in value is forfeited. 
  • Prepayment amount is forfeited if new booking is cancelled, regardless of when the cancellation is advised.
Year-round booking cancellation
  • 30 days or more prior to arrival: no cancellation fee applicable.
  • 29-15 days prior to arrival: a fee equivalent to 50% of total cost of booking (per room cancelled) applies.
  • Within 14 days of arrival: cancellation fee equivalent to 100% of total cost of booking.
  • No Shows’ or early departures are subject to a cancellation fee equivalent to 100% of total cost of booking or early departure days.
  • Above cancellation policy/changes apply to reduction in room nights or length of stay.
  • Refunds can take up to 14 working days to be processed. 
  • Other alterations to booking details may result in a rate change. 
  • Any additional charges should be settled prior departure 
  • One&Only protects the privacy and confidentiality of personal information.
  • For more details in regards to our Privacy Policy, please click here.
Festive and Easter Season - booking amendment 
  • Amendments to reservations to downgrade the room category will incur the following charges:
  • Prior to 90 days from arrival date: no amendment fee will apply.
  • Within 90 days prior to arrival: amendment fee will be 100% of the difference between the room categories.
Festive and Easter Season – booking cancellation
  • Booking Deposit: One night’s non-refundable accommodation deposit is required at time of booking for all villa bookings
  • Final Deposit: payment commitment for the remainder of the total booking is required 90 days prior to arrival.
  • Cancellations or amendments received 90 days or more prior to arrival: the one-night deposit will be charged however no further cancellation fees will apply.
  • Cancellations or amendments within 90 days prior to arrival: cancellation penalty of 100% of total booking is applicable.
  • The above cancellation policy/changes also apply to reduction in room nights or length of stay. No amendments to dates are allowed
Credit/Debit Card Pre-authorization on arrival
  • Emirates One&Only Wolgan Valley will pre-authorise guests’ card for AU$100 per night per villa for any additional charges guests may incur during their stay with us.
  • A ‘pre-authorisation’ is not a charge. Guests’ issuing bank/credit card company holds the pre-authorised amount temporarily from the available balance of the card holder’s account for the resort to use if additional charges required to be settled prior departure.