Offer Terms & Conditions

Offer is subject to availability and applicable for new bookings only. Valid for travel to 31st March 2020 and subject to change without notice. Black-out dates may apply. Rate is based on a minimum two-night stay in a Heritage Villa on a twin-share basis including gourmet breakfast, lunch and dinner daily, non-alcoholic beverages and select local wine and beer with meals, a 90-minute Couples Spa Treatment, a Gourmet Picnic for two, a Romantic In-Villa Breakfast including half-bottle of French champagne, two on-site nature based activities per person per day and a Valentine's Gift. Please note, Couples Spa Treatment will be pre-booked at time of reservation, subject to normal availability and treatment options are set. 12-hours' notice is required for Romantic In-Villa Breakfast and Gourmet Picnic. Offer not combinable with any other promotion, discount or offer. Inclusions are set and cannot be substituted. Not valid for group bookings of 5 rooms or more. Offer not combinable with any other promotion, discount or offer. Rates are quoted in Australian dollars inclusive of GST and subject to change without notice. Other terms and conditions may apply.

Cancellation Policy

Bookings, cancellations, amendments and charges

A non-refundable service fee will apply to all bookings when payment is made by credit card (including where a ‘credit’ option is selected when using a debit card). Service charge fee for American Express/JCB is 3.36% and Visa/Mastercard is 1.25%. All bookings require full advance payment, and will not be confirmed until receipt of such payment. Such amounts may be forfeited in the event of cancellation, amendment or failure to check in on the specified date, in accordance with the terms shown below.

One&Only may, at its option, cancel any booking not paid in full prior to arrival. Arrival and departure details must be supplied no later than 7 days prior to arrival (or supplied at time of booking inside 7 days of travel). One amendment within 30 days of arrival is allowed utilising prepaid amount. The new booking must be for stay within 6 months of original arrival date, or amount prepaid is forfeited. Prepayment amount is forfeited if new booking is cancelled, regardless of when the cancellation is advised.

Cancellation after the 30th day prior to arrival shall incur a charge equivalent to 50% of the total cost of booking. Cancellation after the 14th day prior to arrival shall result in the booking being charged in full at the original amount. Refunds can take up to 14 working days to be processed. Other alterations to booking details may result in a rate change. All outstanding charges are to be paid upon check-out. One&Only protects the privacy and confidentiality of personal information. For more details in regards to our Privacy Policy, please click here.

During the Christmas and New Year period, from 22 December 2019 to 5 January 2020 there will be no amendments to dates allowed and a cancellation fee equivalent to 100% of total cost of booking will apply within 90 days of arrival (per room cancelled).