Offer Terms & Conditions

• Offer is subject to availability and applicable for new bookings only.
• A two-night minimum stay applies.
• Black-out dates may apply including Festive, public holidays and as determined by the resort.
• Inclusions are set, cannot be substituted.
• Offer is not combinable with any other promotion or discount and cannot be applied retrospectively.
• Rates are for a maximum of two guests sharing a villa.
• Additional rates may apply for extra guests occupying the villa.
• No additional offer amenities apply for extra persons.
• Rates are quoted in Australian dollars inclusive of GST and subject to change without notice.
• Promotional rate code must be quoted in writing at time of booking for offer to apply.
• Not valid for group bookings of five villas or more.
• Emirates One&Only Wolgan Valley reserves the right to withdraw or alter the offer at any time.
• Other Terms and Conditions may apply.

Cancellation Policy

All villa bookings must be guaranteed with a credit card or via direct bank transfer. A deposit equal to one night’s accommodation is required at time of booking for the booking to be confirmed. Service credit card transaction fee for American Express, JCB, Visa and Mastercard is 1.25%. One&Only may, at its option, cancel any booking not paid in full prior to arrival.

Such amounts may be forfeited in the event of amendment, cancellation or failure to check in on the specified date, in accordance with the terms shown below:

Booking amendment
  • One amendment within 30 days of arrival is allowed utilising prepaid amount.
  • The new booking must be for stay within 6 months of original arrival date or amount prepaid is forfeited.
  • The difference must be paid should the room rate for the new booking be higher than the original room rate.
  • Should the new room rate be lower than the original booking, any difference in value is forfeited.
  • Prepayment amount is forfeited if new booking is cancelled, regardless of when the cancellation is advised.
Booking Cancellation
  • 30 days or more prior to arrival: no cancellation fee applicable.
  • 29-15 days prior to arrival: a fee equivalent to 50% of total cost of booking (per room cancelled) applies.
  • Within 14 days of arrival: cancellation fee equivalent to 100% of total cost of booking.
  • ‘No Shows’ or early departures are subject to a cancellation fee equivalent to 100% of total cost of booking or early departure days.
  • Above cancellation policy/changes apply to reduction in room nights or length of stay.
  • Refunds can take up to 14 working days to be processed.
  • Other alterations to booking details may result in a rate change.
  • Any additional charges should be settled prior departure.
  • One&Only protects the privacy and confidentiality of personal information.
  • For more details in regards to our Privacy Policy, please click here.
Credit/Debit Card Pre-authorization on arrival
  • Emirates One&Only Wolgan Valley will pre-authorise guests’ card for AU$100 per night per villa for any additional charges guests may incur during their stay with us.
  • A ‘pre-authorisation’ is not a charge. Guests’ issuing bank/credit card company holds the pre-authorised amount temporarily from the available balance of the card holder’s account for the resort to use if additional charges required to be settled prior departure.