Offer Terms & Conditions

• Additional children and adult rates sharing villa.
• Normal additional rates and terms and conditions apply.
• Standard amendment/cancellation terms and conditions apply.
• Offer is subject to availability and applicable for new bookings only. Other ad-hoc black-out dates may apply.
• Promotional rate code must be quoted in writing at time of booking for offer to apply. Please note offer (or discount) cannot be applied retrospectively if promotional rate code is not provided in writing at time of booking.
• Inclusions are set and may not be substituted.
• Not valid for group bookings of five villas or more.
• Offer not combinable with any other promotion, discount, or amenity inclusion program.
• Rates are quoted in Australian dollars inclusive of GST and subject to change without notice.
• Emirates One&Only Wolgan Valley reserves the right to withdraw or alter the offer at any time. Other Terms and Conditions may apply.

Cancellation Policy

Bookings, cancellations, amendments and charges

A non-refundable service fee will apply to all bookings when payment is made by credit card (including where a ‘credit’ option is selected when using a debit card). Service charge fee for American Express/JCB is 3.36% and Visa/Mastercard is 1.25%. All bookings require full advance payment, and will not be confirmed until receipt of such payment. Such amounts may be forfeited in the event of cancellation, amendment or failure to check in on the specified date, in accordance with the terms shown below.

One&Only may, at its option, cancel any booking not paid in full prior to arrival. Arrival and departure details must be supplied no later than 7 days prior to arrival (or supplied at time of booking inside 7 days of travel). One amendment within 30 days of arrival is allowed utilising prepaid amount. The new booking must be for stay within 6 months of original arrival date, or amount prepaid is forfeited. Prepayment amount is forfeited if new booking is cancelled, regardless of when the cancellation is advised.

Cancellation after the 30th day prior to arrival shall incur a charge equivalent to 50% of the total cost of booking. Cancellation after the 14th day prior to arrival shall result in the booking being charged in full at the original amount. Refunds can take up to 14 working days to be processed. Other alterations to booking details may result in a rate change. All outstanding charges are to be paid upon check-out. One&Only protects the privacy and confidentiality of personal information. For more details in regards to our Privacy Policy, please click here.

During the Christmas and New Year period, from 22 December 2019 to 5 January 2020 there will be no amendments to dates allowed and a cancellation fee equivalent to 100% of total cost of booking will apply within 90 days of arrival (per room cancelled).