If you are unable to travel (or utilise the accommodation and services previously confirmed), cancellation fees may apply.

A change in the length of stay or dates of your reservation is subject to availability and may result in a rate change. A revision made to a booking may also constitute a cancellation. In case of shortened length of stay, the cancellation policy will apply for the cancelled nights. If a booking deposit must be refunded, please note that any credit card surcharge or currency fluctuation is unable to be refunded.

Cancellation, early departure, and no-show fees incurred are the sole responsibility of the client and will be charged accordingly as follows:

2023 YEAR
For travel from 08 January 2023 to 15 December 2023
• In case of a no-show or cancellation 7 – 0 days prior to arrival, a cancellation penalty charge amounting to 100% of the total room charge will apply.
• Reservations made with 7 days prior to arrival will require guarantee within 24 hours of booking. Any cancellation thereafter will be charged in full.

For travel in Festive Season 16 December 2023 to 06 January 2024
• Penalty of 20% of total reservation value if cancelled up to 91 days prior to arrival.
• Penalty of 100% of total reservation value if cancelled from 90 days prior to arrival.
• Reservations made with 7 days prior to arrival will require guarantee within 24 hours of booking. Any cancellation thereafter will be charged in full.

2024 YEAR
For travel from 07 January 2024 to 31 March 2024
• In case of a no-show or cancellation 7 – 0 days prior to arrival, a cancellation penalty charge amounting to 100% of the total room charge will apply.
• Reservations made with 7 days prior to arrival will require guarantee within 24 hours of booking. Any cancellation thereafter will be charged in full.

Minimum Stay Policy
• Minimum 3-night stay required 7 April 2023 to 10 April 2023 (inclusive)
• Minimum 4-night stay required 23 December 2023 to 03 January 2024 (inclusive)

Early Departures or No-Shows
A fee equivalent to 100% per night plus taxes for early departures applies. In the event of a no-show (i.e. you neither use nor cancel your reservation), a fee equivalent to the value of the entire stay will be incurred. Early departures or cancellations due to inclement weather are fully chargeable.

Travel Insurance
One&Only Cape Town reserves the right not to provide exemptions from its cancellation policy for medical or personal matters, inclement weather, or other circumstances. It is recommended to purchase adequate travel insurance prior to confirmation and acceptance of terms, conditions, and cancellation policy.

COVID-19 Update
In the event that there is a COVID-19 related travel ban, health or quarantine restriction at your point of departure or at the resort destination that restricts you from traveling to the resort destination, the resort will provide a full refund for a pre-paid reservation and/or waive all applicable penalties. In the event that you are in-residence at the resort and unable to depart the resort destination on schedule due to a COVID-19 travel ban, health or quarantine restriction, the resort will extend your stay based on a discretionary reduced rate off Best Available Rate (BAR).

One&Only Cape Town, Luxury Waterfront Resort

Spacious rooms and suites

Signature dining