If you are unable to travel (or utilise the accommodation and services previously confirmed), cancellation fees may apply.

A change in the length of stay or dates of your reservation is subject to availability and may result in a rate change. A revision made to a booking may also constitute a cancellation. In case of shortened length of stay, the cancellation policy will apply for the cancelled nights. If a booking deposit must be refunded, please note that any credit card surcharge or currency fluctuation is unable to be refunded.

Cancellation, early departure, and no-show fees incurred are the sole responsibility of the client and will be charged accordingly as follows:

2023 YEAR
For travel from 08 January 2023 to 15 December 2023
• In case of a no-show or cancellation 7 – 0 days prior to arrival, a cancellation penalty charge amounting to 100% of the total room charge will apply.
• Reservations made with 7 days prior to arrival will require guarantee within 24 hours of booking. Any cancellation thereafter will be charged in full.

For travel in Festive Season 16 December 2023 to 06 January 2024
• Penalty of 20% of total reservation value if cancelled up to 91 days prior to arrival.
• Penalty of 100% of total reservation value if cancelled from 90 days prior to arrival.
• Reservations made with 7 days prior to arrival will require guarantee within 24 hours of booking. Any cancellation thereafter will be charged in full.

2024 YEAR
For travel from 07 January 2024 to 01 February 2024 and 09 February 2024 to 14 December 2024.
• In case of a no-show or cancellation 7 – 0 days prior to arrival, a cancellation penalty charge amounting to 100% of the total room charge will apply.
• Reservations made with 7 days prior to arrival will require guarantee within 24 hours of booking. Any cancellation thereafter will be charged in full.

For travel from 02 February 2024 to 08 February 2024.
• Penalty of 1 night's accommodation (deposit) will be charged if cancelled up to 45 days prior to arrival.
• Penalty of 100% of total reservation value will be charged if cancelled from 30 days prior to arrival.

For travel from 15 December 2024 - 05 January 2025
• Penalty of 20% of total reservation value if cancelled up to 91 days prior to arrival.
• Penalty of 100% of total reservation value if cancelled from 90 days prior to arrival.

Minimum Stay Policy
• Minimum 4-night stay required 23 December 2023 to 03 January 2024 (inclusive)
• Minimum 4-night stay required 02 February 2024 to 08 February 2024 (inclusive)
• Minimum 3-night stay required 29 March 2024 to 01 April 2024 (inclusive)
• Minimum 3-night stay required 07 October 2024 to 11 October 2024 (inclusive)
• Minimum 4-night stay required 23 December 2024 to 02 January 2025 (inclusive)

Early Departures or No-Shows
A fee equivalent to 100% per night plus taxes for early departures applies. In the event of a no-show (i.e. you neither use nor cancel your reservation), a fee equivalent to the value of the entire stay will be incurred. Early departures or cancellations due to inclement weather are fully chargeable.

Travel Insurance
One&Only Cape Town reserves the right not to provide exemptions from its cancellation policy for medical or personal matters, inclement weather, or other circumstances. It is recommended to purchase adequate travel insurance prior to confirmation and acceptance of terms, conditions, and cancellation policy.

One&Only Cape Town, Luxury Waterfront Resort

Spacious rooms and suites

Signature dining