At One&Only, our absolute priority is the health, safety and well-being of our guests and colleagues. Now, more than ever, due to the ever-evolving COVID-19 (Coronavirus) situation, we are focusing on our guest experience and ensuring we are exceeding the protocols from the world’s leading health experts, including the World Health Organization and the Centers for Disease Control and Prevention (CDC). We are also partnering with the local authorities in each of our destinations around the world. We remain vigilant about the health and safety of all our guests and colleagues, without compromising your guest experience.
Please note that on 19 March 2020, the Republic of Mauritius has issued a government advisory closing the border to all arriving passengers for 15 days. In addition, a mandatory curfew has been implemented as of 23 March 2020, which means that guests will not be able to enjoy all of our dining experiences Due to the Mauritian advisory over this period, we are happy to waive any cancellation fee or assist in rebooking your holiday. If you made your reservation directly, please contact us; otherwise, please contact your travel partner.
We remain vigilant and continue to rigorously monitor any suspected symptoms and take swift actions should anything arise. Our commitment to health and cleanliness and delivering additional preventative measures will continue. We adhere to the highest health and safety standards while following the best-in-class protocols that allow us as to be fully prepared for all situations, and of course, we follow the direct instructions from the Government agencies.
The health, wellness and joy of travel is paramount, and we hope to welcome your guests back to one of our locations soon. We are doing everything we can to provide a safe environment and ultimately a holiday full of Amazing Experiences and Everlasting Memories. Thank you for your understanding and cooperation. We look forward to welcoming you to One&Only in the near future.
Michael P. Wale
Kerzner International Resorts