BOOKING AND CANCELLATION POLICIES

PAYMENT POLICY:
2020 & 2021

All rates are per room per night, on bed & breakfast basis, and quoted in Euro currency.

The double occupancy rates will also apply for single occupancy. 

Low Season (1 October 2020 - 31 March 2021)
Rooms

Payment must be settled 13 days prior to arrival.

  • Booked 13 - 0 days before arrival: 100% of booked room nights will be charged.

Villas/Suites/Family Rooms/Family Suites

Payment must be settled 30 days prior to arrival.

  • Booked less than 30 days before arrival: 50% of booked room nights will be charged. The remaining 50% will be charged upon check in.

The resort reserves the right to release the booking without prior notice if full payment is not received on time.

Resort reserves the right to release the booking without prior notice if full payment is not received on time. Payment for all incidental charges will need to be settled on Resort prior to check-out. 
Payment is accepted by credit card or bank transfer. 
Please note that we do not accept Traveller's Cheques. 
The credit card used to confirm your reservation may be requested at the time of check-in for verification purposes.

MANDATORY TAXES:

Rates are inclusive all applicable taxes in effect at the time, which currently consists of a mandatory 7% VAT on accommodation (calculated on the room, suite & villa rate).

A residential tax will be added at resort level and charged to guest upon check out:

0-11,99 years

Free of charge

12 to 17,99 years

0.45 Euro per night

18 years and above

0.90 Euro per night

 

The Resort reserves the right to revise the rates in case of a government mandate to increase VAT Tax, introduction of new taxes or due to a revaluation/devaluation of the Euro. The residential tax per night is applicable to the additional person/child supplements.


CREDIT CARD POLICY:

All bookings made and paid by credit card online will be verified with the original credit card at the time of check in. In case of any third-party credit card is used for making the booking & payment, you are requested to present the third-party authorization form signed by the card holder along with the copy of the credit card up on check in. Failure to present the required documents will result in refund of the received amount and the Resort will request for a direct payment at the time of arrival. Please contact resort reservations department at reservations@oneandonlyportonovi.com to obtain credit card authorization form.

BOOKING OPTIONS:

When booking more than one room online, please make sure to use a different name for each room, otherwise the duplicate name reservation may be canceled by the hotel. To assist the hotel in providing you with the best guest experience, kindly let us know of your multiple room reservations by contacting our reservation office +971-4-4261099 or email at reservations@oneandonlyportonovi.com. Note: To check-in at the One&Only Portonovi, at least one guest must be at least 18 years of age and present a valid credit card in their name. If under 18, the guest must be traveling with a party where one guest is 18 or older and is the credit card holder for all reservations.

CHECK-IN/OUT TIMES:

Check in time is 3:00 PM local time and Check out time is 12:00 PM local time. Early check-in and late check-out are subject to availability and charges will apply as follows:

Low Season

  • 50% of the room rate for early check-in if the room is needed from 10:00 AM local time or for late check-out if the room is needed from 12:00 to 18:00 PM local time in Low and Shoulder seasons. 

REVISIONS:

A change in the length of stay or dates of your reservation is subject to availability and may result in a rate change or cancellation penalties and is required to be communicated and agreed in written with the resort.

Please see CANCELLATION/NO SHOWS below.

CANCELLATIONS/EARLY DEPARTURES/NO SHOWS: 

Low (1 October 2020 - 31 March 2021)
Rooms

  • Cancelled 13 - 7 days before arrival: 50% of booked room nights will be charged.
  • Cancelled 6 - 0 days before arrival: 100% of booked room nights will be charged.
  • Early departure or no-show full charge will apply.

Villas/Suites/Family Rooms/Family Suites

  • Cancelled less than 30 days before arrival: 50% of booked room nights will be charged.
  • Early departure or no-show full charge will apply.

The Resort reserves the right not to provide exemptions from its cancellation policy for medical matters, inclement weather conditions or any other unforeseen circumstances.

NO SHOWS:

In the event of a no-show (i.e. if you neither use nor cancel your reservation), a fee equivalent to the value of the entire stay will be levied. All fees and penalties are inclusive of taxes. Should you fail to travel and use the accommodations and services in your travel package, all fees & charges imposed by One&Only Portonovi, resort or other suppliers will still apply.

Visa:

All members of the travel party must present a valid passport when traveling to Montenegro. Traveling from certain countries may require a visa or valid passport. Please contact the Embassy of Montenegro for additional VISA requirements. Failure to provide the air carrier or governmental officials with necessary documents will lead to denial of boarding. All cancellation and no-show penalties that are incurred are the sole responsibility of the client and will be charged accordingly.

Room name Bedding Size View Room Occupancy  Extra Bed /Type
Portonovi Room 1 King/2 Queens 55 sqm Mountain, Garden and Portonovi View 2 adults + 1 child or 1 adult with surcharge Baby Cot / Daybed in Bathroom
Bayview Room 1 King/2 Queens 55 sqm Boka Bay View 2 adults + 1 child or 1 adult with surcharge Baby Cot / Daybed in Bathroom
Panoramic Bayview Room 1 King 55 sqm Unobstructed Bay View 2 adults + 1 child or 1 adult with surcharge Baby Cot / Daybed in Bathroom
Panoramic Bayview Suite 1 King 123 sqm Panoramic Boka Bay View 4 adults + 2 children or 2 adults with surcharge Baby Cot / Daybed in Bathroom
Two Bedroom Family Room 1 King and 2 Queens 110 sqm Bay and mountain 2 adults + 1 child or 1 adult with surcharge Baby Cot / Daybed in Bathroom
Suite One 1 King 295 sqm Bay and mountain 4 adults + 2 children or 2 adults with surcharge Baby Cot / Daybed in Bathroom
Two Bedroom Family Suite 1 King and 2 Queens 178 sqm Bay and mountain 2 adults + 1 child or 1 adult with surcharge Baby Cot / Daybed in Bathroom
Suite Two 1 King and 2 Queens 350 sqm Bay and mountain 4 adults + 2 children or 2 adults with surcharge Baby Cot / Daybed in Bathroom
Villa TWO 1 King and 2 Queens 218 sqm Bay and mountain 6 adults + 2 children or 2 adults with surcharge Baby Cot / Roll Away Bed
Suite Three 2 Kings and 2 Queens 405 sqm Bay and mountain 4 adults + 2 children or 2 adults with surcharge Baby Cot / Daybed in Bathroom
Villa ONE 2 Kings and 2 Queens 463 sqm Bay and mountain 7 adults + 2 children or 2 adults with surcharge Baby Cot / Roll Away Bed
Resort Information
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One&Only Resorts
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