If you are unable to travel (or utilise the accommodation and services previously confirmed), cancellation fees may apply.

A change in the length of stay or dates of your reservation is subject to availability and may result in a rate change. A revision made to a booking may also constitute a cancellation. In case of shortened length of stay, the cancellation policy will apply for the cancelled nights. If a booking deposit must be refunded, please note that any credit card surcharge or currency fluctuation is unable to be refunded.

Cancellation, early departure, and no-show fees incurred are the sole responsibility of the client and will be charged accordingly as follows:

2023 YEAR
For travel from 9 January 2023 to 27 April 2023 & 8 October 2023 to 28 December 2023 & 3 January 2023 to 29 February 2024
• 7 days or less prior to arrival, will incur a fee of 100% of total room charges.
• Reservations made within 7 days of arrival require full payment within 24 hours and will incur a fee of 100% of the total room charges.

For travel from 28 April 2023 to 22 June 2023 & 27 August 2023 to 7 October 2023 & 29 December 2023 to 2 January 2024
• 14 days or less prior to arrival, will incur a fee of 100% of total room charges.
• Reservations made within 14 days of arrival require full payment within 24 hours and will incur a fee of 100% of the total room charges.

For travel from 23 June 2023 to 26 August 2023
• 21 days or less prior to arrival, will incur a fee of 100% of total room charges.
• Reservations made within 21 days of arrival require full payment within 24 hours and will incur a fee of 100% of the total room charges.

Early Departures or No-Shows
A fee equivalent to 100% per night plus taxes for early departures applies. In the event of a no-show (i.e. if you neither use nor cancel your reservation), a fee equivalent to the value of the entire stay will be incurred. Early departures or cancellations due to inclement weather are fully chargeable.

Travel Insurance
One&Only Portonovi reserves the right not to provide exemptions from its cancellation policy for medical or personal matters, inclement weather, or other circumstances. It is recommended to purchase adequate travel insurance prior to confirmation and acceptance of terms, conditions and cancellation policy.

One&Only Portonovi Luxury Resort

Pioneering wellness

Signature cuisine