One&Only Portonovi FAQs

A security deposit is required at One&Only Portonovi, with the amount varying by accommodation type and season.

Guests must be 18 or older to check in when travelling without an adult.

All-Inclusive packages are not currently available.

Check-in is at 3pm and check-out is at 12pm. Early check-in and late check-out may be available, subject to availability, and additional charges may apply.

The only guarantee for early check-in is to book the room for the night before arrival.

Suite bookings include breakfast, personalised host service, a welcome amenity and full access to the resort’s facilities.

Guests may enjoy resort facilities while waiting for their room if they arrive before check-in.

The Half Board package includes breakfast plus either lunch or dinner.

Pets are not permitted in indoor public areas, including restaurants, spa and pool areas. Dogs up to 12kg are welcome in designated outdoor areas and must be always kept on a leash or in a crate. A supplement of EUR 55 per dog per night applies year-round. Certified service dogs are exempt from these restrictions and fees, provided valid service dog certification is presented upon arrival.

Free high-speed WiFi is available throughout the resort.

The weather in Montenegro is Mediterranean along the coast and alpine in the mountains, with average summer temperatures of 27°C (81°F) and warm sea conditions from May to October.

The dress code at the resort is smart casual.

Parking for resort guests is available at One&Only Portonovi.

Parking for non-resort guests is available for visitors with reservations in the restaurants or spa.

Transportation to and from the airport is available by private vehicle or boat.

A taxi from Tivat Airport to One&Only Portonovi typically costs EUR60.

A free shuttle bus to and from the airport is not available.

Visitors who are not staying at One&Only Portonovi are welcome to enjoy the resort with prior restaurant or spa reservations.

A pharmacy is available next to the resort.

We provide towels for guests at the beach and pools.

Check-out is completed at the reception.

A late check-out can only be guaranteed by booking an additional night.

Guests who have checked out may continue to use the resort facilities.

Feedback can be shared through the post-stay survey, via email, or through the guest feedback book available at Reception. 

A copy of your bill is available at the reception either printed or emailed.

Lost belongings can be traced by contacting the team, who will make every effort to assist with locating the items. Please note that while we will do our best to help, we cannot guarantee that all lost items will be found.

Smoking in guest rooms is not permitted. A cleaning fee will apply in cases of non-compliance.

One&Only Portonovi caters for guests with disabilities and offers an accessible room and accessible facilities.

Tea and coffee-making facilities are provided in every room. Is it every room?

Roll-away or sofa beds are available upon request.

An iron and ironing board are available in the rooms on request.

Refrigerators are provided in all rooms at One&Only Portonovi.

Microwaves are not provided in the rooms.

International adaptors are available on request.

Phone chargers are available upon request.

All of the resort restaurants are family friendly. The only child-free space is the Tapasake Pool area.

All restaurants are suitable for couples, offering relaxed settings and a choice of indoor and outdoor dining.

There is no minimum age policy in the restaurants.

All outdoor areas at the resort restaurants are designated smoking zones.

All indoor dining areas are non-smoking.

The dress code is smart casual at all of our restaurants.

All restaurants offer live entertainment during peak season, with select performances during off-peak season.

Catering services are not offered at this time.

The minimum age to drink alcohol in Montenegro is 18.

A minimum spend applies to TAPASAKE sunbeds and cabanas and varies depending on the season and seating category. External guests seating next to the Sabia pool area are subject to a €50 minimum spend per person. For the latest minimum spend requirements, please contact our team prior to your visit.

Copies of the menus can be requested through the restaurant reservations team or accessed online.

One&Only Portonovi has three restaurants, one bar and a beach hut that serves the beach.

A good variety of vegetarian dishes is available in every restaurant.

Our restaurants cater to lactose intolerance. We recommend making a reservation and informing the restaurant of your dietary requirements beforehand.

Vegan options are available, with a dedicated vegan menu offered in every restaurant.

Our restaurants cater to gluten intolerance. We recommend making a reservation and informing the restaurant of your dietary requirements beforehand.

A cake for a special occasion can be arranged through the restaurant reservations team or with a manager on arrival.

Special celebrations can be arranged with the restaurant reservations team, who assist with setup, menus and entertainment.

Children are welcome in the bars when accompanied and supervised by an adult. Please note that the TAPASAKE Pool Club and Pool Bar are reserved exclusively for adults aged 18 and above.

If you’re late for your restaurant booking, the reservation will be held for 15 minutes.

A group booking for up to 20 guests can be made through the restaurant reservations team, while larger groups are handled by the events team.

Yes, take away food and beverages are available from our restaurants.

KidsOnly is a space offering a wide range of activities for children aged 3 to 12 years. Imagination, creativity, and a positive atmosphere are at the heart of our Kids Club. Children can enjoy their time and create wonderful memories.

Summer season (May–October): 9:00 AM – 9:00 PM

Winter season (November–May): 11:00 AM – 7:00 PM

There is no charge for in-house children aged 3–12 years attending KidsOnly. 

Babysitting charges apply as follows: 

October–May: EUR 20 per hour, per child. 

May–October: EUR 35 per hour, per child, plus EUR 20 per hour for each additional sibling. 

Festive Period (Catholic Christmas: 24–25 December, New Year: 31 December, 1–2 January, Orthodox Christmas: 6–7 January, and Easter): EUR 40 per hour, plus EUR 20 per hour for each additional sibling.

We provide a wide variety of activities, such as:

• Creative activities: Art attack, pebble painting, bookmark making, etc.
• Science activities: Volcano eruption, slime time, egg drop challenge, etc.
• Active games: Circle games, outdoor activities, ball games, etc.

Kids aged 3 to 12 can access KidsOnly without prior booking. Babysitting services must be booked at least 24 hours in advance.

Children must be at least 3 years old to use KidsOnly.

Kids aged 3 and above are welcome at the Kids Club.

Children who wear diapers are also accepted. Parents must provide the child’s diapers and any other necessary products.

We offer babysitting services, which must be booked at least 24 hours in advance and are subject to availability. 

October–May: EUR 20 per hour, per child. 

May–October: EUR 35 per hour, per child, plus EUR 20 per hour for each additional sibling. 

Festive Period (Catholic Christmas: 24–25 December, New Year: 31 December, 1–2 January, Orthodox Christmas: 6–7 January, and Easter): EUR 40 per hour, plus EUR 20 per hour for each additional sibling.

Lunch is not provided in KidsOnly. However, lunch and other meals can be arranged for children using babysitting services.

We offer healthy snacks.

Guests of One&Only Portonovi may use KidsOnly free of charge for children aged 3–12 years. 

Parents and nannies are allowed to accompany children in KidsOnly. There is also a Family Lounge next to KidsOnly, which is ideal for this purpose.

Children may use the beach, pool areas, and the indoor pool. The Family Lounge beside KidsOnly is also a great space for children in this age group.

We offer babysitting services, which must be booked at least 24 hours in advance and are subject to availability. 

October–May: EUR 20 per hour, per child. 

May–October: EUR 35 per hour, per child, plus EUR 20 per hour for each additional sibling. 

Festive Period (Catholic Christmas: 24–25 December, New Year: 31 December, 1–2 January, Orthodox Christmas: 6–7 January, and Easter): EUR 40 per hour, plus EUR 20 per hour for each additional sibling.

The Family Lounge is a space where parents and children can enjoy time together. Nannies and guardians are also welcome. We occasionally organize family activities here.

Activities include: Just Dance competitions, Movie Nights, and board games.

Summer season (May–October): 9:00 AM – 9:00 PM

Winter season (November–May): 11:00 AM – 7:00 PM

There is no age limit in this area.

Parents are welcome to join at all times.

Meals are not offered in the Family Lounge.

Drinks and snacks are not served. Only water is available.

The Chenot Espace operates with spa reception, retail and treatments from 9am to 8pm, and spa wet facilities from 8am to 8pm. The fitness centre is open 24 hours. Timings may vary in summer.

Personal training is available upon request.

Access to Chenot Espace and the Fitness Centre is complimentary for in-house guests.

Children under 16 can use the spa and fitness facilities when accompanied by an adult.

Group fitness classes are offered twice daily at 9am and 4pm on a complimentary basis.

Gift cards for Chenot Espace are available for purchase.

The pool and beach are open from 10am until sunset, usually around 8pm in summer.

The water sports activities on offer include paddleboarding and kayaking.

Lifeguards are on duty at the beach during the summer season.

A sunlounger at Tapasake can be reserved through the hostess team or via restaurant reservations.

The opening hours of the boutiques are 10am to 6pm from Monday to Saturday. Timings may vary in summer.

A pharmacy is available next to the resort.

A swimwear boutique is available at the resort.

A souvenir boutique is not available at the resort.

One&Only Portonovi offers various wedding venues including villas, private homes, gardens, the ballroom, and signature restaurants (Sabia, Tapasake and La Veranda), with flexible options based on guest numbers and exclusivity.

We do not have an in-house wedding planner, but we can provide a list of recommended experienced professional planners familiar with weddings at One&Only Portonovi, who may be engaged directly by the couple.

Exclusive venue reservations and full resort buyouts are available, subject to minimum food and beverage spend requirements, allowing complete privacy and a fully personalised wedding experience.

Yes, bespoke dining is available alongside our Silver, Gold, and Platinum event menus, offered in buffet, sharing, or plated styles and tailored to couple’s wedding vision.