Property Terms

Rates

All room rates are subject to 0.5% Municipality Tax, 13% Value Added Tax (VAT) and Overnight stay Tax per room per night.

An Overnight stay Tax of EUR 4 per room per night applies from November to February, and of EUR 10 per room per night from March to October. Overnight stay Tax will be charged upon guest check-out.

Rates, inclusions, and room occupancies are as stated in your booking confirmation and rates may be subject to change at any time without notice.

Payment Guarantee Policy

A valid credit card guarantee is required at time of booking and a reservation will be deemed confirmed after processing of all deposits and payments according to the below terms.  The resort reserves the right to release bookings without prior notice if guarantee or full payment is not received on time. Confirmation is also subject to receiving all guest names, particularly for multiple room/villa bookings. 

Payment is accepted by credit card or bank transfer. An online payment link is available for secure credit card payments and the card utilised for this (and all online bookings) must also be presented by the card holder upon check-in, accompanied by passport or ID verification.

In addition, other Deposit and Payment terms apply and this includes:
 
2024 Year
For travel from 03 May 2024 to 21 September 2024
• A Credit Card guarantee is required at time of booking.

For travel from 1 January 2024 to 02 May 2024
For travel from 22 September 2024 to 31 December 2024
• A Credit Card guarantee is required at time of booking.
• Full and final payment is required no later than 3 days prior to arrival.

Cancellation Policy

If you are unable to travel (or utilise the accommodation and services previously confirmed), cancellation fees may apply. 

A change in the length of stay or dates of your reservation is subject to availability and may result in a rate change. A revision made to a booking may also constitute a cancellation. In case of shortened length of stay, the cancellation policy will apply for the cancelled nights. If a booking deposit must be refunded, please note that any credit card surcharge or currency fluctuation is unable to be refunded.

Cancellation, early departure, and no-show fees incurred are the sole responsibility of the client and will be charged accordingly as follows:
 
2024 Year
For travel from 03 May 2024 to 21 September 2024
• 7 days or less prior to arrival, will incur a fee of 100% of total room charges.
• Reservations made within 7 days of arrival require full payment within 24 hours and will incur a fee of 100% of the total room charges.

For travel from 1 January 2024 to 02 May 2024
For travel from 22 September 2024 to 31 December 2024
• 3 days or less prior to arrival, will incur a fee of 100% of total room charges.
• Reservations made within 3 days of arrival require full payment within 24 hours and will incur a fee of 100% of the total room charges if cancelled 3 days or less prior to arrival.

Early Departures or No-Shows
A fee equivalent to 100% per night plus taxes for early departures applies. In the event of a no-show (i.e. you neither use nor cancel your reservation), a fee equivalent to the value of the entire stay will be incurred. Early departures or cancellations due to inclement weather are fully chargeable.

Travel Insurance
One&Only Aesthesis reserves the right not to provide exemptions from its cancellation policy for medical or personal matters, inclement weather, or other circumstances. It is recommended to purchase adequate travel insurance prior to confirmation and acceptance of terms, conditions, and cancellation policy.

Additional Guests and Children Surcharges

Subject to the maximum occupancy applicable by room, the following applies for additional guests:

• Infants under the age of 4 years – complimentary, including a cot if required.
• Children under the age of 12 years – stay for free
• Guest’s above 12 years – a fee of EUR 220 plus taxes per guest per night occurs.

Specific room types have the possibility of a sofa bed that can accommodate an adult. Rates are inclusive of daily breakfast and selected guest activity.

All the above is subject to 0.5% Municipality Tax and 13% VAT.

Arrival And Departure

Check-in Time
15:00 hours/3:00pm. Earlier access is subject to availability on day of arrival. 

Check-out Time
12:00 hours/ noon. Late check-out inquiries are subject to resort’s availability. For guests requiring a later check-out, a fee equal to 50% of the room rate is applicable up to 18:00 hours/ 6:00pm and a full night’s rate is required after this time.

Other Information

Group Bookings
A maximum of four rooms may be booked through the website. Please ensure you provide full names for each room, otherwise the duplicate name reservation may be cancelled.

Minimum Age
There must be at least one guest of minimum 18 years of age, with a valid credit card in their name, present upon check-in. This guest must be holding the payment for the travelling party against this credit card.

Smoking
All indoor areas, public areas and restaurants are strictly non-smoking. 

Other
Please be advised that service charges, fees and taxes are subject to change at any time without prior notice and One&Only Aesthesis reserves the right to introduce these in accordance with law and the prevailing tax rates at the time of stay will be charged, along with the introduction of any new fees or taxes.

One&Only Aesthesis reserves the right to cancel a stay at a time prior to scheduled departure. In this event a refund will be issued of all accommodation pre-payments.