If you are unable to travel (or utilise the accommodation and services previously confirmed), cancellation fees may apply.

A change in the length of stay or dates of your reservation is subject to availability and may result in a rate change. A revision made to a booking may also constitute a cancellation. In case of shortened length of stay, the cancellation policy will apply for the cancelled nights. If a booking deposit must be refunded, please note that any credit card surcharge or currency fluctuation is unable to be refunded.

Cancellation, early departure, and no-show fees incurred are the sole responsibility of the client and will be charged accordingly as follows:

2025 YEAR
For travel from 06 January 2025 to 14 December 2025
• In case of a no-show or cancellation 7 – 0 days prior to arrival, a cancellation penalty charge amounting to 100% of the total room charge will apply.
• Reservations made with 7 days prior to arrival will require guarantee within 24 hours of booking. Any cancellation thereafter will be charged in full.

For travel from 15 December 2025 - 04 January 2026
• Penalty of 20% of total reservation value if cancelled up to 91 days prior to arrival.
• Penalty of 100% of total reservation value if cancelled from 90 days prior to arrival.

Minimum Stay Policy
• Minimum 3-night stay required 17 - 21 April 2025 (inclusive)
• Minimum 4-night stay required 23 December 2025 to 04 January 2026 (inclusive)

2026 YEAR
For travel from 05 January 2026 to 14 December 2026
• In case of a no-show or cancellation 7 – 0 days prior to arrival, a cancellation penalty charge amounting to 100% of the total room charge will apply.
• Reservations made with 7 days prior to arrival will require guarantee within 24 hours of booking. Any cancellation thereafter will be charged in full.

For travel from 06 February 2026 to 13 February 2026
• 1 night deposit will be required at the time of booking.
• Balance of payment will be required 45 days before arrival.

Minimum Stay Policy
• Minimum 4-night stay required 06 - 13 February 2026 (inclusive)
• Minimum 3-night stay required 03 - 06 April 2026

Early Departures or No-Shows
A fee equivalent to 100% per night plus taxes for early departures applies. In the event of a no-show (i.e. you neither use nor cancel your reservation), a fee equivalent to the value of the entire stay will be incurred. Early departures or cancellations due to inclement weather are fully chargeable.

Travel Insurance
One&Only Cape Town reserves the right not to provide exemptions from its cancellation policy for medical or personal matters, inclement weather, or other circumstances. It is recommended to purchase adequate travel insurance prior to confirmation and acceptance of terms, conditions, and cancellation policy.

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