If you are unable to travel (or utilise the accommodation and services previously confirmed), cancellation fees may apply.

A change in the length of stay or dates of your reservation is subject to availability and may result in a rate change. A revision made to a booking may also constitute a cancellation. In case of shortened length of stay, the cancellation policy will apply for the cancelled nights. If a booking deposit must be refunded, please note that any credit card surcharge or current fluctuation is unable to be refunded.

Cancellation, early departure, and no-show fees incurred are the sole responsibility of the client and will be charged accordingly as follows:

YEAR 2024
For travel from 06 January 2024 to 31 May 2024 and from 01 November 2024 to 21 December 2024
• Bookings cancelled 60 – 31 days prior to arrival will incur a cancellation fee of 50% of total room charges.
• Bookings cancelled 30 days or less prior to arrival, will incur a cancellation fee of 100% of total room charges.

For travel from 22 December 2024 to 06 January 2025
• 90 days or less prior to arrival, will incur a fee of 100% of total room charges.
• Reservations made within 90 days of arrival require full payment within 24 hours and will incur a cancellation fee of 100% of the total room charges.

YEAR 2025
For travel from 07 January 2025 to 28 February 2025, 01 March 2025 to 31 May 2025, 01 June 2025 to 31 October 2025, and 01 November 2025 to 21 December 2025:
• Bookings cancelled 60 – 31 days prior to arrival will incur a cancellation fee of 50% of total room charges.
• Bookings cancelled 30 days or less prior to arrival, will incur a cancellation fee of 100% of total room charges.

For travel from 22 December 2025 to 06 January 2026:
• 90 days or less prior to arrival, will incur a fee of 100% of total room charges.
• Reservations made within 90 days of arrival require full payment within 24 hours and will incur a cancellation fee of 100% of the total room charges.

Early Departures or No-Shows
A fee equivalent to 100% per night plus taxes for early departures applies. In the event of a no-show (i.e. if you neither use nor cancel your reservation), a fee equivalent to the value of the entire stay will be incurred. Early departures or cancellations due to inclement weather are fully chargeable.

Travel Insurance
One&Only Gorilla’s Nest reserves the right not to provide exemptions from its cancellation policy for medical or personal matters, inclement weather, or other circumstances. It is recommended to purchase adequate travel insurance prior to confirmation and acceptance of terms, conditions, and cancellation policy.

Virunga Suite at One&Only Gorilla's Nest, Rwanda