BOOKING AND CANCELLATION POLICIES

PAYMENT POLICY

  • All rates are per unit per night room only and quoted in USD (no breakfast included).
  • Two nights deposit will be required at the time of the reservation (Except Summer time June 1st – Sep 30th).
  • The rates are exclusive of government tax and service charge as presently applicable, and are non- commissionable.
  • Applicable Taxes/Services Charges: A 19% sales and occupancy tax and 15% service charge is to be added to the nightly room rate. A 16% sales tax and 15% service charge will be added to all food and beverage charges. A 16% sales tax applies for golf green fees – no service charge applies. A 16% sales tax is added to all other purchases at the resort.
  • If government tax rates change, the prevailing tax rates at the time of your stay will be charged.
  • The hotel reserves the right in the event of new taxes being imposed to introduce these in accordance with Mexico law.
  • Smoking is not permitted in any of the accommodations, restaurants or in the public areas. Smoking will is permitted in the accommodation terraces (outdoors ONLY), and bars.
  • Check in time for all guests is 3:00 PM. Check out time is 12:00 PM local time. Early check in / late checkout subject to availability and not guaranteed.
  • Full room charge would apply for Early Departures.
  • As a result of a change in Mexican regulations, One&Only Palmilla can no longer accept settlement of any bills in US dollars. Instead, all accounts need to be settled by credit card.

CHILD AND SHARING POLICY

  • Occupancy is limited to (3) adults per room (12 years or older). A third adult in the room will incur a charge of USD $75.00 per night, plus tax and service charge.
  • Two children under 11 years or younger on the arrival date (Resort Management may require proof of age), and who are sharing a room with one or more adults using the existing bedding, will be accommodated stay at no additional cost and will only pay for all meals, extras and incidentals.
  • Rollaway beds are permitted in all room categories and available at a rate of $35.00 per night. A maximum of one rollaway bed will be allowed in each room.
  • A crib is provided free of charge in the room, upon request.
  • Maximum occupancy per room 4 guests (two adults and two children under 11 years old OR three adults and 1 child under 11 years old).

TRANSFERS

$160 per vehicle / 4 persons max / each way

TYPE OF VEHICLE
Escalade or Suburban dependent on availability

If airport transfers are included in your stay, a representative of One&Only Palmilla will be located outside the baggage claim area. Please plan to depart the resort 2 1/2 hours prior to your scheduled flight’s departure time to allow for check in and clearing of Mexico’s Customs and Immigration at Los Cabos International Airport. Upon arrival into the US, you will be required to clear the United States Customs and Immigrations and proceed to your next destination.

SERVICES/FACILITIES AT A SURCHARGE

  • Health & Beauty Spa – One&Only Spa
  • Excursions – nearby
  • Motorized Water Sports
  • Scuba Diving – nearby
  • Deep Sea Fishing – nearby
  • One&Only Palmilla’s boutique
  • Baby-sitting – to be booked 24hrs in advance
  • Wedding services
  • Conference facilities
  • Golf on the signature Jack Nicklaus course
  • Golf cart, golf trolley and any golf equipment rental
  • Lessons with a Golf Pro
  • Tennis – 2 floodlit tennis courts open daily. Lessons and rentals at a surcharge
  • Lessons with a Tennis Pro
  • Tours aboard the One&Only Yacht
  • Lessons with a Surfer Pro
  • Cooking classes
  • Art classes with a local artist
  • Pet Sitter or Pet Butler - to be booked 24hrs in advance

COMPLIMENTARY SERVICES & AMENITIES

  • 24-hour butler service
  • Signature welcome tequila beverage
  • Unpacking of luggage
  • Pressing of one garment per person upon arrival
  • In-room espresso and tea
  • Choice of fresh fruit, delivered daily
  • Choice of cocktail snacks, delivered daily
  • Laundry for children 2 years and under
  • Pillow selection menu
  • Aromatherapy turndown menu
  • Beach/shopping tote
  • High-speed Internet and Wi-Fi
  • Tennis & Basketball court access
  • Complimentary daily yoga and fitness access - inquire for additional wellness activities
  • Complimentary non-motorized water sports (includes kayaking, snorkeling and standup paddle boarding)
  • KidsOnly Club – One&Only KidsOnly Club for children aged 4 to 11 years; open daily
  • TeensOnly –  Club for teens aged 12 to 17 years; open Tuesday thru Sunday, 9-5"

CANCELLATION , GUARANTEE, AND MINIMUM STAY POLICY

2 January – 30 April 2019 / 27 - 30 November 2019
2 January – 30 April 2020 / 25 - 28 November 2020
  • Up to 28 days prior to arrival: there will be no cancellation penalty charge.
  • 27- 0 days prior to arrival: cancellation penalty charge of 2 nights (or full stay if less than 2 nights) of full rate applicable will apply in case of  no show/changes/reduction in the number of the nights .
  • Early departures: Full length of stay will apply (100% of booked room nights will be charged).
  • Any arrivals crossing over the following national holidays may require a minimum length of stay: Presidents Day, Easter Sunday, Memorial Day, Independence Day, Labor Day and Thanksgiving Day.
  • Villa Cortez/Villa One &One&Only Pool Casita: Two (2) night deposit will be required at time of reservation; remaining balance of the stay is due 30 days prior arrival date. Any cancellations or changes made after 30 days prior arrival are subject to full forfeiture of total deposit received. Early departures from the resort are subject to full penalty.
1 May - 31 May 2019 / 1 October - 26 November 2019 / 1 December - 18 December 2019
1 May - 31 May 2020 / 1 October - 24 November 2020 / 29 November - 18 December 2020
  • Up to 14 days prior to arrival: there will be no cancellation penalty charge.
  • 13 days prior to arrival: cancellation penalty charge of 2 nights (or full stay if less than 2 nights) of full rate applicable will apply in case of  no show/changes/reduction in the number of the nights .
  • Early departures: Full length of stay will apply (100% of booked room nights will be charged).
  • Any arrivals crossing over the following national holidays require a minimum length of stay: Presidents Day, Easter Sunday, Memorial Day, Independence Day, Labor Day and Thanksgiving Day.
  • Villa Cortez/Villa One &One&Only Pool Casita: Two (2) night deposit will be required at time of reservation; remaining balance of the stay is due 30 days prior arrival date. Any cancellations or changes made after 30 days prior arrival are subject to full forfeiture of total deposit received. Early departures from the resort are subject to full penalty.
1 June - 30 September 2019
1 June - 30 September 2020
  • Up to 7 days prior to arrival: there will be no cancellation penalty charge.
  • No Deposit will be required at the reservation time
  • 6 days prior to arrival: cancellation penalty charge of 2 nights (or full stay if less than 2 nights) of full rate applicable will apply in case of  no show/changes/reduction in the number of the nights.
  • Early departures: Full length of stay will apply (100% of booked room nights will be charged).
  • Any arrivals crossing over the following national holidays require a minimum length of stay: Presidents Day, Easter Sunday, Memorial Day, Independence Day, Labor Day and Thanksgiving Day.
  • Villa Cortez/Villa One &One&Only Pool Casita: Two (2) night deposit will be required at time of reservation; remaining balance of the stay is due 30 days prior arrival date. Any cancellations or changes made after 30 days prior arrival are subject to full forfeiture of total deposit received. Early departures from the resort are subject to full penalty.
19 December 2019 - 1 January 2020
19 December 2020 - 1 January 2021
  • 2 nights deposit is due at the time of reservation. Remaining balance of the stay is due by 1 July.
  • The reservation becomes NON-REFUNDABLE for any cancellations or changes made after 1 October.
  • Early departures/no show: Full length of stay will apply (100% of the booked room nights will be charged).

Christmas

  • 19 - 25 December 2019

New Year

  • 26 December - 1 January (2019/2020)

Terms & Conditions

  • One&Only Palmilla reserves the right not to provide exemptions from its cancellation policy for medical matters, inclement weather conditions or any other unforeseen circumstances.
  • In case of a shortened length of stay, the above cancellation policy will apply for the cancelled nights.
  • To avoid disappointment, we recommend the purchase of adequate travel insurance prior to confirming a reservation and accepting the terms and conditions of One&Only Palmilla’s cancellation policy.

ON-SITE ASSISTANCE:

If you need assistance during your stay, stop by the One&Only Palmilla Concierge Desk located in the lobby or press the concierge button from your room phone.