BOOKING AND CANCELLATION POLICIES

PAYMENT POLICY:

2019 & 2020

9 January – 05 April 2019, 22 April – 16 December 2019 & 2020 FOR ALL VILLA CATEGORIES

Full pre-payment 30 days prior to arrival is required to confirm the booking. The resort reserves the right to release the booking without prior notice if full payment is not received on time.

Easter Payment Policy: 06 April - 21 April 2019/2020 FOR ALL VILLA CATEGORIES
• 50% deposit to be settled on confirmation of the booking.
• The remaining 50% is to be paid before 15 January 2019/2020.
• For bookings after 15 January 2019/2020, full pre-payment is required to confirm the booking.

The resort reserves the right to release the booking without prior notice if full payment is not received on time.

Festive Payment Policy:

Stays between 17 Dec 2019 – 08 Jan 2020
Stays between 17 December 2019 - 08 January 2020 FOR ALL VILLA CATEGORIES
• 50% deposit to be settled on confirmation of the booking.
• The remaining 50% is to be paid before 30 May 2019/2020.
• For bookings after 30 May 2019/2020, full pre-payment is required to confirm the booking.

The resort reserves the right to release the booking without prior notice if full payment is not received on time.

Resort reserves the right to release the booking without prior notice if full payment is not received on time. Payment for all incidental charges will need to be settled on Resort prior to check-out.
Payment is accepted by credit card or bank transfer.
Please note that we do not accept Traveller's Cheques.
The credit card used to confirm your reservation may be requested at the time of check-in for verification purposes.

MANDATORY TAXES:

Rates are subject to all applicable taxes in effect at the time which currently consists of a mandatory 10% service charge, 13.2% GST Tax on all Goods and Services (calculated on the villa rate and service charge) and Green Tax at a rate of 6 USD per person per night, regardless of age. The Resort reserves the right to revise the rates in case of a government mandate to increase GST Tax, introduction of new taxes or due to a revaluation/devaluation of the Maldivian Rufiyaa. Mandatory 13.2% GST Tax and USD 6 Green Tax per night is applicable to the additional person/child supplements.

CREDIT CARD POLICY:

All bookings made and paid by credit card on online will be verified with the original credit card at the time of check in. In case of any third party credit card is used for making the booking & payment, you are requested to present the third party authorization form signed by the card holder along with the copy of the credit card up on check in. Failure to present the required documents will result in refund of the received amount and the Resort will request for a direct payment at the time of arrival. Please contact resort reservations department at reservations@oneandonlyreethirah.com to obtain credit card authorization form.

BOOKING OPTIONS:

When booking more than one room online., please make sure to use a different name for each room, otherwise the duplicate name reservation may be canceled by the hotel. To assist the hotel in providing you with the best guest experience, kindly let us know of your multiple room reservations by contacting our reservation office +9606648800 or email at reservations@oneandonlyreethirah.com. Note: To check-in at the One&Only Reethi Rah, at least one guest must be at least 18 years of age and present a valid credit card in their name. If under 18, the guest must be traveling with a party where one guest is 18 or older and is the credit card holder for all reservations.

REVISIONS:

A change in the length of stay or dates of your reservation is subject to availability and may result in a rate change. A revision of length of stay, dates or name made constitutes a cancellation. Please see CANCELLATION/NO SHOWS below. For complete revision policies, please contact One&Only Reethi Rah Reservations. From within the US call +1-866-552-0001, Outside the US call +1-954-809-2700 or at the hotel directly at +960 664 8800 or email at reservations@oneandonlyreethirah.com.

CHECK-IN TIMES:

Check-in time is 14:00 hours on the day of your scheduled arrival. Early check-in is guaranteed for rooms' reserved one night prior to the scheduled date of arrival.

CANCELLATIONS/EARLY DEPARTURES/NO SHOWS:

CANCELLATIONS:

2019/2020:

REST OF THE YEAR 2019/2020: 9 January – 05 April 2019/2020, 22 April – 16 December 2019/2020 FOR ALL VILLA CATEGORIES
* 30 - 16 days prior to arrival: cancellation penalty of 50% of total room charge is applicable.
* 15 - 0 days prior to arrival: cancellation penalty of 100% of total room charge is applicable.
* No Shows and early departures: 100% of total room charge, plus one-way transfer fee will apply.

EASTER 2019/2020: 06 April - 21 April 2019/2020 FOR ALL VILLA CATEGORIES
* Cancellation 60-31 days prior to arrival will be subject to 50% of total room charge
* Cancellation 30-0 days prior to arrival will be subject to 100% of total room charge
* No Show and early departure: penalty charge amounting to 100% total room reserved plus one-way transfer fee will be charged.

FESTIVE 2019/2020: 17 December 2019/2020 - 08 January 2020/2021 FOR ALL VILLA CATEGORIES
* Cancellation between time of booking and 30 May 2019: 50% of total rooms charge
* Cancellation after 30 May 2019: 100% of total rooms charge
* No Show and Early Departure: 100% of total room reserved plus one-way transfer fee.
* In case of shortened length of stay, the cancellation policy will apply for the cancelled nights.
*For all cancellation, all fees and Taxes are due.

EARLY DEPARTURES:

* Early departures or cancellations due to inclement weather conditions are fully chargeable.

*Leaving earlier than the departure date of a reservation will result in 100% of total room charge

NO SHOWS:

In the event of a no-show (i.e. if you neither use nor cancel your reservation), a fee equivalent to the value of the entire stay will be levied. All fees and penalties are inclusive of taxes. Should you fail to travel and use the accommodations and services in your travel package, all fees & charges imposed by One&Only Reethi Rah, the airlines, resort or other suppliers will still apply. All members of the travel party must present a valid passport when traveling to Maldives. Traveling from certain countries may require a visa or valid passport. Please contact the Maldives Embassy. Failure to provide the air carrier or governmental officials with necessary documents will lead to denial of boarding. All cancellation and no show penalties that are incurred are the sole responsibility of the client and will be charged accordingly.

BEDDING POLICY & ROOM OCCUPANCY:

  • A maximum of 2 rollaway beds are permitted for Beach Villa King, Beach Villa Pool, Two-Villa Residence with Pool (1 King Bed), Grand Beach Villa 2-bedroom, Water Villa King and Grand Water Villa Pool.
  • The Grand Sunset Residence & Grand Residence has two separate villas adjoined by an external walkway, comfortably accommodating 6 adults. A total of 4 rollaway beds are permitted for the Grand Sunset Residence & Grand Residence, upon request.
  • Whilst Two-Villa Residences with Pool are designed with families in mind; note that they are two separate Beach Villas adjoined by an external walkway (approximately 5 meters away).
  • A maximum of 2 baby cots (for infants aged 0-3 years) is permitted per room. Baby cots are on request and subject to confirmation by the resort.
  • Resort will not accept reservations for children (0-11 years) occupying a villa alone unless accompanied by a parent or a guardian.
  • Please note that additional rollaway beds can be placed only in the villa types as specified in the below table, they are on request and subject to confirmation by the resort.
  • Water Villa child policy: Families with children will now be permitted to stay in all Water Villas, subject to the signing of a legal waiver document. The waiver document will need to be signed and returned to the resort once the booking is confirmed. Failure to provide the signed waiver will result in the booking being cancelled and the guests not accepted at the resort. We kindly ask that you pay particular attention to this and in case of any query, please contact our reservations department on reservations@oneandonlyreethirah.com or Tel: + 960 664 8800

Villa Category

Bedding

Occupancy

Maximum Occupancy

Extra Rollaway Bed
(2 yrs and above)

Baby Cot
(0-3 yrs)

Beach Villa King

1 x king bed

2 adults

3 adults or 2 adults + 2 children

Max. 2 by request

Max. 2 by request

Beach Villa Twin

2 x queen beds

2 adults

3 adults + 1 child or 2 adults + 2 children

Not Permitted

Max. 1 by request

Beach Villa Pool

1 x king bed

2 adults

3 adults or 2 adults + 2 children

Max. 2 by request

Max. 2 by request

Two-Villa Residence with Pool

1 Beach Villa Pool
1 x king bed

4 adults

3 adults or 2 adults + 2 children

Max. 2 by request

Max. 2 by request

1 Beach Villa
2 x queen beds

3 adults or 2 adults + 2 children or 4 children

Not Permitted

Max. 1 by request

Grand Beach Villa
(2 bedroom)

1 x king bed +
2 x queen beds

4 adults

4 adults + 2 children or 2 adults + 4 children

Max. 2 by request

Max. 2 by request

Water Villa King

1 x king bed

2 adults

3 adults or 2 adults + 2 children

Max. 2 by request

Max. 2 by request

Water Villa Twin

2 x queen beds

2 adults

3 adults + 1 child or 2 adults + 2 children

Not permitted

Max. 1 by request

Water Villa King Pool

1 king bed

2 adults

3 adults + or 2 adults + 2 children

Max. 2 by request

Max. 2 by request

Water Villa Twin Pool

2 x queen beds

2 adults

3 adults + 1 child or 2 adults + 2 children

Not permitted

Max. 1 by request

Grand Water Villa Pool

1 king bed

2 adults

3 adults or 2 adults + 2 children

Max. 2 by request

Max. 2 by request

Grand Residence – 3 bedroom Villa


1 x king bed +
2 x queen beds

1 x king bed


6 adults


4 adults + 2 children or 2 adults + 4 children

3 adults or 2 adults + 2 children



Max. 2 by request


Max. 2 by request

Grand Sunset Residence – 3 bedroom Villa


1 x king bed +
2 x queen beds

1 x king bed


6 adults


4 adults + 2 children or 2 adults + 4 children

3 adults or 2 adults + 2 children



Max. 2 by request


Max. 2 by request

EXTRA PERSON CHARGE:

From 9th January, 2019/2020 onwards – Ages 16 and above: $400 (including extra bed); Ages 12 – 15: $200; Ages 11 and below: Free of charge

Above rates are per person per night inclusive of full American breakfast at Reethi Restaurant and are subject to 10% service charge and 13.2% GST. During Festive season (Christmas, New Year and Orthodox Christmas, Easter) compulsory meals are applicable, please contact the resort for more information and price.

ADVANCE PURCHASE/NON-REFUNDABLE RATES:

Full payment in advance required. Your credit card will be charged immediately for entire stay. Price quoted applies to exact date(s)/nights/stay booked. Modifications to your reservation (including but not limited to name changes, date changes, etc.) are not permitted. If you depart early or you cancel or fail to honor this reservation for any reason, you will not receive any credit or refund. Extensions will require a new reservation for the additional date(s), subject to availability and prevailing rates, and this rate shall not apply.

REFUNDS:

Refunds due to cancellation of your stay prior to travel will be processed upon notification (or after return of documents if applicable) and are subject to applicable cancellation charges assessed by One&Only Reethi Rah, the resort and/or other travel suppliers. Refund requested must be made by calling One&Only Reethi Rah Reservations. From within the US call +1-866-552-0001, Outside the US call +1-954-809-2700 or at the hotel directly at +960 664 88 00. Any unused services included in your travel package are not refundable.

PROOF OF CITIZENSHIP:

TO ENTER THE REPUBLIC OF MALDIVES IS REQUIRED A PASSPORT WITH MINIMUM VALIDITY OF 6 MONTHS As you will be traveling to another country, you must present proof of citizenship. All guests full, legal names and children's ages are required at time of booking Possession of proper documentation is the responsibility of the passenger. Each guest needs to present a valid passport. To enter Maldives, citizens from certain countries may be required to present a valid passport which must be current up to your travel period or a visa. Please contact the Maldives Embassy. If you are departing Maldives for a country that has the passport validity requirement of six (6) months beyond the dates of travel, then that requirement will be enforced. The passenger's failure to provide such documentation may result in automatic flight cancellation without right to a refund.

CHECK-IN/CHECK-OUT TIMES:

At the airport: To avoid the risk of forfeiture of your seats, you must check in at least three (3) hours prior to flight time. At the resort: One&Only Reethi Rah check-in time is 2:00 p.m. Early Check in is subject to availability and will incur a charge of 100% of the nightly room rate. Check-out time is 12:00pm. Late check-out is subject to availability and will incur a charge of 100% of the nightly room rate.

AIRPORT TRANSFERS:

Transfer One&Only Reethi Rah provides Shared Yacht, Speedboat & Seaplane transfers for all guests arriving and departing with standard scheduled international flights from/to Male International Airport. For all Private Jet arrivals, it is compulsory to reserve Private Yacht Transfer. We will require your flight details 15 days prior to your arrival date to arrange your shared/private transfer. Please ensure that full transfer details are clearly shown on booking request including full name, ages of children and for international flight arrival and departure dates and times. The resort reserves the right to amend the transfer charges without prior notice, in light of fuel price increases. FOR ARRIVAL - If airport transfers are included in your stay, a representative of One&Only Reethi Rah will be located outside the baggage claim area at Male International Airport. FOR DEPARTURES - Please plan to arrive at the airport 3 hours prior to your scheduled flight's departure time to allow for check in and clearing of Customs and Immigration. Rates are per person, per way, quoted in USD and are subject to 10% Service charge and 13.2% GST. Rates are valid from/to Male Airport to/from One&Only Reethi Rah. Rates are net, non-commissionable and cannot be marked up. The Resort reserves the right to increase the transfer charges in light of fuel price increases. Transfers are subject to availability and reconfirmation of One&Only Reethi Rah Reservation Office. No-Show or cancellation of confirmed booking will be subject to 100% charge. Seaplane travels during daylight hours from/to Male International Airport to/from One&Only Reethi Rah. Please note that each guest can carry 20KGs of checked luggage and 5KGs of hand luggage. Amendments of booking are NOT allowed 72 hours prior to arrival. Maldivian Air Taxi does not guarantee a smooth transfer if details are informed less than 5 days prior to arrival.

SHARED TRANSFER:

From /to Velana International Airport (Male) to One&Only Reethi Rah:  

Shared Speedboat Transfer;

At least 1 hour waiting time

Adults (12yrs and above):         USD 300 + 10% service charge + 13.2% GST per person, per way

Children (4 to 11 yrs):              USD 150 + 10% service charge + 13.2% GST per child, per way

Children (0 to 3 yrs):                Complimentary

Shared Seaplane Transfer

At least 2-3 hours waiting time / Travel time would depend on the route of the seaplane / requires prepayment. 

Adults (12yrs and above):         USD 400 + 10% service charge + 13.2% GST per person, per way

Children (2 to 11 yrs):              USD 200 + 10% service charge + 13.2% GST per child, per way

Children (0 to 1 yrs):                Complimentary

PRIVATE TRANSFER:

From /to Male Airport to One&Only Reethi Rah:

Private Transfers:

Guests arriving and departing via private jet are required to book a private yacht or seaplane.

Private transfers are available upon request and subject to availability.

Private Luxury Yacht (takes approximately 45 minutes per way)

(Maximum 12 persons)          USD 3,000 + 10% service charge + 13.2%GST per boat, per way

Private Seaplane (takes approximately 20 minutes per way)

 (Maximum 14 persons)          USD 3,200 + 10% service charge + 13.2%GST per plane, per way

Private Speedboat (takes approximately 45 minutes per way)

 (Maximum 8 persons)            USD 1,100 + 10% service charge + 13.2%GST per boat, per way

The above rate  is subject to 10% service charge, 13.2% GST on transfer rate and service charge. Shared seaplane transfers are being provided for all guests arriving and departing by standard scheduled flights. Seaplanes only travel during daylight hours from/to Male International Airport to/from One&Only Reethi Rah. Please note that each guest can carry 20KGs of checked luggage and 5KGs of hand luggage.

ON-RESORT ASSISTANCE:

If you need assistance during your stay, please visit the One&Only Reethi Rah Concierge Desk located in the lobby or press the concierge button from your room phone.