Property Terms

Rates

All room rates and fees are in United Arab Emirates Dirham (AED) and are subject to 7% Municipality Fee, 10% Service Charge and 5% VAT. A government Tourism Dirham fee of AED 20 per bedroom per night shall apply upon guest checkout.

Rates, inclusions, and room occupancies are as stated in your confirmation and may be subject to change at any time without notice.

Payment guarantee policy

A valid credit card guarantee is required at time of booking and a reservation will be deemed confirmed after processing of all deposits and payments according to the below terms.  The resort reserves the right to release bookings without prior notice if guarantee or full payment is not received on time. Confirmation is also subject to receiving all guest names, particularly for multiple room bookings. 

Payment is accepted by credit card or bank transfer. An online payment link is available for secure credit card payments and the card utilised for this (and all online bookings) must be presented by the card holder upon check-in, accompanied by passport or ID verification.

In addition, other Deposit and Payment terms apply and this includes:

Book Now and Travel Later Rates for all Seasons:
• Full deposit of the entire stay is required at the time of booking, which is non-refundable in case of no show or cancellation.

Rooms and Suites
For travel from 18 August 2022 to 02 September 2022
For travel from 01 July 2023 to 01 September 2023
• Credit card guarantee is required at time of booking.
• Full and final payment is required no later than 7 days prior to arrival.

For travel from 03 September 2022 to 30 September 2022
For travel from 08 May 2023 to 30 June 2023
For travel from 02 September 2023 to 30 September 2023
• Credit card guarantee is required at time of booking.
• Full and final payment is required no later than 14 days prior to arrival.

For travel from 01 October 2022 to 15 October 2022
For travel from 08 January 2023 to 10 February 2023
For travel from 25 February 2023 to 17 March 2023
For travel from 16 April 2023 to 07 May 2023
• Credit card guarantee is required at time of booking.
• Full and final payment is required no later than 21 days prior to arrival.

For travel from 16 October 2022 to 25 December 2022
For travel from 11 February 2023 to 24 February 2023
For travel from 18 March 2023 to 15 April 2023
For travel from 21 October 2023 to 04 November 2023
For travel from 23 March 2024 to 05 April 2024
• One-night deposit is required at time of booking.
• Full and final payment is required no later than 30 days prior to arrival.

For travel from 01 October 2023 to 20 October 2023
For travel from 05 November 2023 to 25 December 2023
For travel from 08 January 2024 to 22 March 2024
For travel from 06 April 2024 to 10 May 2024
• Credit card guarantee is required at time of booking.
• Full and final payment is required no later than 30 days prior to arrival.

For travel from 26 December 2022 to 07 January 2023
• 50% deposit of total room charge is required at time of booking.
• Full and final payment is required no later than 45 days prior to arrival.

For travel from 26 December 2023 to 07 January 2024
• 20% deposit of total room charge is required at time of booking.
• Full and final payment is required no later than 45 days prior to arrival.

Palm Beach Villa
For travel from 18 August 2022 to 30 September 2022
For travel from 08 May 2023 to 30 September 2023
• One-night deposit is required at time of booking.
• Full and final payment is required no later than 21 days prior to arrival.

For travel from 01 October 2022 to 25 December 2022
For travel from 08 January 2023 to 07 May 2023
• One-night deposit is required at time of booking.
• Full and final payment is required no later than 30 days prior to arrival.

For travel from 26 December 2022 to 07 January 2023
• 50% deposit of total room charge is required at time of booking.
• Full and final payment is required no later than 45 days prior to arrival.

For travel from 01 October 2023 to 25 December 2023
For travel from 08 January 2024 to 10 May 2024
• 10% deposit of total room charge is required at time of booking.
• Full and final payment is required no later than 30 days prior to arrival.

For travel from 26 December 2023 to 07 January 2024
• 20% deposit of total room charge is required at time of booking.
• Full and final payment is required no later than 45 days prior to arrival.

Cancellation policy

If you are unable to travel (or utilise the accommodation and services previously confirmed), cancellation fees may apply.

A change in the length of stay or dates of your reservation is subject to availability and may result in a rate change. A revision made to a booking may also constitute a cancellation. In case of shortened length of stay, the cancellation policy will apply for the cancelled nights. If a booking deposit must be refunded, please note that any credit card surcharge or currency fluctuation is unable to be refunded.

Cancellation, early departure, and no-show fees incurred are the sole responsibility of the client and will be charged accordingly as follows:

Book Now and Travel Later Rates for all Seasons:
• Full deposit of the entire stay is required at the time of booking, which is non-refundable in case of no show or cancellation.

Rooms and Suites
For travel from 27 July 2022 to 02 September 2022
For travel from 01 July 2023 to 01 September 2023
• 7 days or less prior to arrival, will incur a fee of 100% of total room charges.
• Reservations made within 7 days of arrival require full payment within 24 hours and will incur a fee of 100% of the total room charges.

For travel from 03 September 2022 to 30 September 2022
For travel from 08 May 2023 to 30 June 2023
For travel from 02 September 2023 to 30 September 2023
• 14 days or less prior to arrival, will incur a fee of 100% of total room charges.
• Reservations made within 14 days of arrival require full payment within 24 hours and will incur a fee of 100% of the total room charges.

For travel from 01 October 2022 to 15 October 2022
For travel from 08 January 2023 to 10 February 2023
For travel from 25 February 2023 to 17 March 2023
For travel from 16 April 2023 to 07 May 2023
• 21 days or less prior to arrival, will incur a fee of 100% of total room charges.
• Reservations made within 21 days of arrival require full payment within 24 hours and will incur a fee of 100% of the total room charges.

For travel from 16 October 2022 to 25 December 2022
For travel from 11 February 2023 to 24 February 2023
For travel from 18 March 2023 to 15 April 2023
For travel from 01 October 2023 to 25 December 2023
For travel from 08 January 2024 to 10 May 2024
• 30 days or less prior to arrival, will incur a fee of 100% of total room charges.
• Reservations made within 30 days of arrival require full payment within 24 hours and will incur a fee of 100% of the total room charges.

For travel from 26 December 2022 to 07 January 2023
For travel from 26 December 2023 to 07 January 2024
• 45 days or less prior to arrival, will incur a fee of 100% of total room charges.
• Reservations made within 45 days of arrival require full payment within 24 hours and will incur a fee of 100% of the total room charges.

Palm Beach Villa
For travel from 27 July 2022 to 30 September 2022
For travel from 08 May 2023 to 30 September 2023
• 21 days or less prior to arrival, will incur a fee of 100% of total room charges.
• Reservations made within 45 days of arrival require full payment within 24 hours and will incur a fee of 100% of the total room charges.

For travel from 01 October 2023 to 25 December 2023 
For travel from 08 January 2023 to 07 May 2023
For travel from 01 October 2023 to 25 December 2023
For travel from 08 January 2024 to 10 May 2024
• 30 days or less prior to arrival, will incur a fee of 100% of total room charges.
• Reservations made within 30 days of arrival require full payment within 24 hours and will incur a fee of 100% of the total room charges.

For travel from 26 December 2022 to 07 January 2023
For travel from 26 December 2023 to 07 January 2024
• 45 days or less prior to arrival, will incur a fee of 100% of total room charges.
• Reservations made within 45 days of arrival require full payment within 24 hours and will incur a fee of 100% of the total room charges.

Early Departures or No-Shows
A fee equivalent to 100% per night is incurred for early departures and in the event of a no-show (i.e. if you neither use nor cancel your reservation), a fee equivalent to the value of the entire stay will be incurred.

Travel Insurance
One&Only The Palm reserves the right not to provide exemptions from its cancellation policy for medical or personal matters, inclement weather, or other circumstances. It is recommended to purchase adequate travel insurance prior to confirmation and acceptance of terms, conditions, and cancellation policy.

COVID-19 Update
In the event that there is a COVID-19 related travel ban, health or quarantine restriction at your point of departure or at the resort destination that restricts you from traveling to the resort destination, the resort will provide a full refund for a pre-paid reservation and/or waive all applicable penalties. In the event that you are in-residence at the resort and unable to depart the resort destination on schedule due to a COVID-19 travel ban, health or quarantine restriction, the resort will extend your stay based on a discretionary reduced rate off Best Available Rate (BAR).

Additional guests and children surcharges

Subject to the maximum occupancy applicable by room, the following applies for additional guests:

• Infants under the age of 4 years – complimentary, including a cot if required.
• Children age 4 years up to the age of 11 years – a fee of AED 130 per child per night applies year-round.
• Teenager age 12 years up to the age of 16 years – a fee of AED 260 per guest per night applies year-round.

Special Event Dining Supplements

Mandatory Festive supplement to be applied on the night of 31 December.

Arrival and departure

Check-in time
14:00 hours/2.00pm. Earlier access is subject to availability on day of arrival.

Check-out time
12:00 hours/ noon. For guests requiring a later check-out, a fee equal to 50% of the room rate is applicable up to 18:00 hours/6.00pm and a full night’s rate is required after this time.

Airport Transfers
One&Only The Palm can arrange private airport transfers. Rates per vehicle are:
•    To or from Dubai International Airport:  AED 420 per way
•    To or from Al Maktoum Airport (Dubai World Central), Jebel Ali: AED 520 per way
•    To or from Abu Dhabi International Airport: AED 1035 per way

To confirm your airport transfers please provide full arrival and/or departure details at time of booking or a minimum of 48 hours prior to your travelling date.

Airport transfers require credit card pre-payment and will be charged in case of a no-show.

Airport Assistance Desk
One&Only airport representatives are waiting to welcome guests at the below locations and will escort guest to their transfer vehicles.

Dubai International Airport Terminal 1: One&Only The Palm Airport Desk is situated after exiting baggage collection (but prior to exiting the Airport main door), at the right-hand side, second booth from the end. 

New Dubai International Airport Terminal 3:  One&Only The Palm Airport Desk is located beside the Emirates Customer Service Desk near Terminal 3, Exit No.1. 

Passport and Visa Requirements
Full legal names of all guests and children's ages must be provided at time of booking. A valid passport or proof of citizenship (with minimum six months validity) is required upon check-in.

Traveling from a country (other than the current exempted countries) requires a visa. Please contact the UAE Embassy or Consulate for more details. Failure to provide the air carrier or government officials with necessary documents and valid passport will lead to denial of flight boarding.

Other information

Minimum Age
There must be at least one guest of minimum 21 years of age, with a valid credit card, present upon check-in at One&Only The Palm. This guest must be holding the payment for the travelling party against this credit card.

Smoking
All indoor areas, public areas and restaurants are strictly non-smoking. Smoking is only permitted on the outdoor terrace of a guest accommodation and on the outdoor terrace of bars.

Rate Changes
Please be advised that service charges, fees and taxes (or the introduction of any new fees or taxes) are subject to change at any time without prior notice and One&Only The Palm reserves the right to introduce these in accordance with law. The prevailing tax rates at the time of stay will be charged, along with the introduction of any new fees or taxes.

One&Only The Palm reserves the right to cancel a stay at a time prior to scheduled arrival. In this event a refund will be issued of accommodation pre-payments.

Please be advised that all special offers are not combinable with any other offer. All special offers are not transferable or exchangeable to cash and do not apply to group bookings (5 rooms or more). All special offers are subject to availability. Blackout dates may apply. Cancellation and No-Show policy apply. One&Only The Palm reserves the right to withdraw the offer at any time.