All room rates and fees are in United Arab Emirates Dirham (AED) and are subject to 7% Municipality Fee, 10% Service Charge and 5% VAT. A government Tourism Dirham fee of AED 20 per bedroom per night shall apply upon guest checkout.

Rates, inclusions, and room occupancies are as stated in your confirmation and may be subject to change at any time without notice.

A valid credit card guarantee is required at time of booking and a reservation will be deemed confirmed after processing of all deposits and payments according to the below terms. The resort reserves the right to release bookings without prior notice if guarantee or full payment is not received on time. Confirmation is also subject to receiving all guest names, particularly for multiple room bookings.

Payment is accepted by credit card or bank transfer. An online payment link is available for secure credit card payments and the card utilised for this (and all online bookings) must be presented by the card holder upon check-in, accompanied by passport or ID verification.

In addition, other Deposit and Payment terms apply and this includes:

For travel from 01 January 2024 to 13 April 2024
• Credit card guarantee is required at time of booking.
• For Rooms, full and final payment is required no later than 3 days prior to arrival.
• For Suites, Signature Suites & Villa One, full and final payment is required no later than 7 days prior to arrival.

For travel from 14 April 2023 to 13 October 2024
• Credit card guarantee is required at time of booking.
• For Rooms, full and final payment is required no later than 1 days prior to arrival.
• Signature Suites & Villa One, full and final payment is required no later than 7 days prior to arrival.

For travel from 14 October 2024 to 25 December 2024
• Credit card guarantee is required at time of booking.
• For Rooms, full and final payment is required no later than 3 days prior to arrival.
• For Suites, Signature Suites & Villa One, full and final payment is required no later than 7 days prior to arrival.

For travel from 26 December 2024 to 04 January 2025
• For Rooms and Suites, one-night deposit is required at time of booking.
• For Signature Suites & Villa One, 50% deposit is required at time of booking.
• Full and final payment is required no later than 21 days prior to arrival.

If you are unable to travel (or utilise the accommodation and services previously confirmed), cancellation fees may apply. 

A change in the length of stay or dates of your reservation is subject to availability and may result in a rate change. A revision made to a booking may also constitute a cancellation. In case of shortened length of stay, the cancellation policy will apply for the cancelled nights. If a booking deposit must be refunded, please note that any credit card surcharge or currency fluctuation is unable to be refunded.

Cancellation, early departure, and no-show fees incurred are the sole responsibility of the client and will be charged accordingly as follows:

For travel from 01 January 2024 to 13 April 2024
• Rooms bookings cancelled within 3 days prior to arrival, will incur a fee of 100% of total room charges.
• Suites, Signature Suites & Villa One bookings cancelled within 7 days prior to arrival, will incur a fee of 100% of total room charges.

For travel from 14 April 2023 to 13 October 2024
• Rooms and Suites bookings cancelled within 1 day prior to arrival, will incur a penalty equal to one night's total room charges.
• Signature Suites & Villa One bookings cancelled within 7 days prior to arrival, will incur a fee of 100% of total room charges.

For travel from 14 October 2024 to 25 December 2024
• Rooms bookings cancelled within 3 days prior to arrival, will incur a fee of 100% of total room charges.
• Suites, Signature Suites & Villa One bookings cancelled within 7 days prior to arrival, will incur a fee of 100% of total room charges.

For travel from 26 December 2024 to 04 January 2025
• Bookings cancelled within 21 days prior to arrival, will incur a fee of 100% of total room charges.

Subject to the maximum occupancy applicable by room, the following applies for additional guests:

• Infants under the age of 3 years - complimentary, including a cot if required
• Children age 4 to 11 years - a fee of AED 250 per child per night applies year-round
• Guests over 12 years  - a fee of AED 500 per guest per night applies year-round

Mandatory Festive supplement to be applied on the night of 31 December.

الغرف والأجنحة

وقت تسجيل الوصول
الساعة 3:00 بعد الظهر إنّ تسجيل الوصول المبكر رهن بالتوفر في يوم الوصول.

وقت تسجيل المغادرة
الساعة 12:00 ظهراً. سيتم تطبيق رسوم بنسبة 50% من سعر الغرفة حتى الساعة 6 مساءً، للضيوف الذين يحتاجون إلى تسجيل مغادرة متأخرة، كما سيُطلب تسديد سعر الليلة الكامل بعد مرور هذا الوقت.

أجنحة وڤيلا سيجنتشر

أوقات تسجيل الوصول والمغادرة من الفندق

عند الحجز لليلة واحدة فقط، يتمتّع الضيوف بإقامة لمدة 30 ساعة على أن يسجّلوا وصولهم في وقت مبكر و/أو يسجّلوا مغادرتهم في وقت متأخّر.

عند الحجز لليلتين أو أكثر، يتمتّع الضيوف بإمكانية تسجيل الوصول المبكر قبل الساعة 7:00 صباحاً فضلاً عن إمكانية المغادرة المتأخرة لغاية الساعة 6:00 مساءً.

متطلبات جواز السفر والتأشيرة
يجب تقديم الأسماء القانونية الكاملة لجميع الضيوف وأعمار الأطفال عند الحجز. يجب إبراز جواز سفر صالح أو وثيقة إثبات للجنسية (بصلاحية لا تقل عن ستة أشهر) عند تسجيل الدخول.

يتطلب السفر من بلد معيّن (باستثناء الدول المعفاة حالياً) الحصول على تأشيرة. يرجى الاتصال بسفارة الإمارات العربية المتحدة أو القنصلية التابعة لها للحصول على المزيد من التفاصيل. ويؤدي عدم تزويد الناقل الجوي أو المسؤولين الحكوميين بالوثائق الضرورية وجواز سفر صالح إلى منعكم من الصعود على متن الطائرة.

Minimum Age
There must be at least one guest of minimum 21 years of age, with a valid credit card, present upon check-in at One&Only One Za'abeel. This guest must be holding the payment for the travelling party against his credit card.

Smoking
All indoor areas, public areas and restaurants are strictly non-smoking except Sphere. Smoking is also permitted at the terraces of Andaliman, StreetXO, The Garden pool and Tapasake. 

Rate Changes
Please be advised that service charges, fees and taxes (or the introduction of any new fees or taxes) are subject to change at any time without prior notice and One&Only Za'abeel reserves the right to introduce these in accordance with law. The prevailing tax rates at the time of stay will be charged, along with the introduction of any new fees or taxes.

One&Only One Za'abeel reserves the right to cancel a stay at a time prior to scheduled departure. In this event a refund will be issued of accommodation pre-payments.

Please be advised that all special offers are not combinable with any other offer. All special offers are not transferable or exchangeable to cash and do not apply to group bookings (10 rooms or more). All special offers are subject to availability. Blackout dates may apply. Cancellation and No-Show policy apply. One&Only One Za'abeel reserves the right to withdraw the offer at any time.