One&Only Royal Mirage FAQs
Bookings
Do I need to pay a security deposit at One&Only Royal Mirage?
Yes, a refundable security deposit is required at check-in at One&Only Royal Mirage Dubai for any incidental charges during your stay.
What’s the minimum age requirement to check-in to One&Only Royal Mirage?
Guests must be at least 18 years old to check in independently at our luxury resort, One&Only Royal Mirage.
What time is check-in and check-out at One&Only Royal Mirage?
Check-in at One&Only Royal Mirage Dubai begins at 3:00 pm, and check-out is by 12:00 pm.
How can I get an early check-in?
Early check-in is available upon request and subject to availability, and should be requested in advance.
Can we use the resort facilities if we arrive before check-in?
Early arrivals are welcome to enjoy the resort’s facilities, including the pool, beach, restaurants, and gardens, even before check-in.
What's included in your Half Board Package?
The Half Board Dine Around Programme includes daily breakfast and a choice of lunch or dinner at selected restaurants across One&Only Royal Mirage, with additional dining benefits at One&Only The Palm. Soft beverages and local water are included at participating Royal Mirage venues. Selected menu items may carry a supplement, and inclusions are subject to restaurant availability and programme conditions.
Do you offer All Inclusive Packages?
The resort does not offer an All-Inclusive package; however, guests can enjoy exceptional à la carte dining and wellness experiences tailored to their preferences.
If I book a suite, what's included?
Suite bookings include daily breakfast, complimentary access to Drift Beach Dubai (conditions apply), a 60-minute luxury spa treatment per person per stay (conditions apply), and a daily refill of the non-alcoholic refreshment centre. Additional inclusions may vary depending on the suite type, offering guests an elevated stay experience with luxury dining and wellness experiences.
Visiting One&Only Royal Mirage
Do you allow pets in One&Only Royal Mirage?
Pets are not allowed at One&Only Royal Mirage to maintain comfort for all guests.
Is there free WiFi at One&Only Royal Mirage?
Complimentary high-speed Wi-Fi is available throughout the resort, keeping guests connected whether relaxing by the beach or in their room.
What’s the weather in Dubai like?
Dubai enjoys a warm desert climate year-round, making it ideal for beach holidays and relaxing getaways. Outdoor experiences are best from October to May, with average daytime temperatures ranging from 24–30°C (75–86°F). During summer, temperatures can exceed 40°C (104°F), making it the perfect time to enjoy spa treatments and indoor activities.
Do you have a dress code at the resort?
Smart casual attire is recommended in restaurants and public areas, with swimwear reserved for the beach and poolside.
Do you have parking for resort guests at One&Only Royal Mirage?
Complimentary valet parking is provided for all in-house guests, offering added convenience during your stay.
Do you offer parking for non-resort guests?
Valet parking is available for non-resident guests visiting the resort’s restaurants or spa.
Do you provide transportation from and to the airport?
Private airport transfers can be arranged through the Concierge for a smooth and comfortable journey from Dubai International Airport to One&Only Royal Mirage.
How much is a taxi from Dubai Airport to One&Only Royal Mirage?
A taxi from Dubai International Airport to One&Only Royal Mirage typically costs around AED 100, depending on traffic.
How much is a taxi from Abu Dhabi Airport to One&Only Royal Mirage?
A taxi from Abu Dhabi International Airport to the One&Only Royal Mirage resort costs approximately AED 300–350.
Do you offer a free shuttle bus to and from the airport?
Complimentary shuttle service is not available; however, guests can request private transfers for a seamless arrival experience at our luxury Dubai resort.
What's the dress code during Ramadan?
During Ramadan, modest dress is encouraged in public areas as a sign of respect for local customs and traditions.
Are there any prayer rooms in One&Only Royal Mirage?
Prayer rooms are available on-site for guests observing religious practices, ensuring comfort and convenience during their stay at One&Only Royal Mirage.
Can I visit One&Only Royal Mirage if I’m not staying at the resort?
External guests are welcome to visit with prior reservation to dine at the restaurants, enjoy spa experiences, book pool day passes, or attend special events.
Do you have a medical clinic or pharmacy in the resort?
A medical clinic is available on-site for guest assistance. While there’s no pharmacy within the resort, several are located nearby for convenience.
Do you provide resort guests with towels for the beach and the pools?
Complimentary towels are provided for all guests at both the beach and pool areas for added convenience.
How do I check out?
Guests are requested to settle any outstanding bills at the Front Desk on the day of departure to complete the check-out process smoothly.
How can I arrange a late check-out?
Late check-out is subject to availability. Guests can contact the Front Desk on the day of departure to make arrangements.
Can I still use the resort facilities once I've checked out?
Departing guests are welcome to enjoy the resort’s facilities for the remainder of the day after check-out.
How can I provide feedback on my stay?
Guests can share feedback during or after their stay by speaking with their host, completing the satisfaction survey, or contacting the front office team.
How can I get a copy of my bill?
Guests can request a printed or emailed copy of their bill from the Front Office team. After check-out, copies can also be requested via email at guestexperience@oneandonlyroyalmirage.ae.
I left something at the resort, can you help me find it?
For lost and found enquiries, please email guestexperience@oneandonlyroyalmirage.ae with your name and stay details for quick assistance.
Rooms, suites & villas
Can you smoke in the rooms at One&Only Royal Mirage?
All rooms and suites are non-smoking. Designated outdoor areas are available for guests who wish to smoke.
Does One&Only Royal Mirage cater for people with disabilities?
One&Only Royal Mirage offers accessible accommodations and facilities for guests with disabilities. Guests are encouraged to inform the resort in advance to ensure a seamless and comfortable luxury stay in Dubai.
Are there tea and coffee-making facilities in the room?
Every room includes tea and coffee-making facilities for guests’ convenience.
Do you provide an iron and board in the rooms?
Each room is equipped with an iron and ironing board for guest use.
Do you provide refrigerators in the room?
Yes, all guest rooms at One&Only Royal Mirage are equipped with minibar refrigerators to keep your beverages cool throughout your stay.
Do you provide microwaves in the room?
Microwaves are not available in guest rooms.
Are roll-away/sofa beds available?
One rollaway bed per bedroom is available on request at One&Only Royal Mirage, with additional charges for flexible accommodation at the resort.
Do you have international adaptors?
Universal adaptors are available upon request from the Front Desk.
Do you have phone chargers?
Phone chargers are available at the Front Desk of each building at One&Only Royal Mirage, subject to availability.
Restaurants & bars
Which restaurants are suitable for families at One&Only Royal Mirage?
Rotisserie, Nayara, and Eauzone are family-friendly restaurants offering diverse menus and relaxed dining experiences.
Which restaurants are suitable for couples at One&Only Royal Mirage?
Eauzone, BBG, Tagine, Trèsind, Drift, and Jetty Lounge offer romantic settings perfect for couples looking to enjoy a memorable dining experience.
Can I book a brunch at One&Only Royal Mirage?
Brunch is available at selected restaurants and should be booked in advance to ensure availability. View all dining options at https://www.oneandonlyresorts.com/royal-mirage/dining
Is there a minimum age policy at your restaurants?
Drift Restaurant welcomes children aged six and above, while Drift Beach Club welcomes guests aged 16 and above. Guests under 20 must be accompanied by a parent or guardian.
Individual restaurants and bars may have their own age policies. Guests are encouraged to check with the venue when making a reservation.
What's the smoking policy for One&Only Royal Mirage’s restaurants?
Smoking is only permitted in designated outdoor areas of the restaurants.
Do you provide non-smoking areas?
All indoor dining areas are strictly non-smoking for guest comfort.
Do you have a dress code in your restaurants?
Smart casual attire is required, and national dress is welcome. Guests can review individual restaurant dress codes on the resort’s website.
Which restaurants have live entertainment at One&Only Royal Mirage?
Guests can enjoy live entertainment at selected dining venues across One&Only Royal Mirage.
Drift regularly features live entertainment, while Rotisserie hosts live performances on Wednesday and Thursday evenings. Samovar offers live entertainment on Friday and Saturday evenings, and Nayara presents live entertainment six days a week, excluding Mondays.
Entertainment schedules may vary. Guests are encouraged to contact the restaurants for the latest programme.
Is there a cancellation policy for bookings at One&Only Royal Mirage restaurants?
Restaurant cancellations should be made at least 24 hours in advance to avoid charges.
What is the minimum age to drink alcohol?
The legal drinking age in the UAE is 21 years, and valid identification may be required when ordering alcoholic beverages.
Do you have a minimum spend in your restaurants?
There is no minimum spend required at most of our dining venues. However, Drift Beach Club Dubai may apply a minimum spend during peak seasons. For the latest details, please contact the restaurant directly.
How can I request copies of your menus?
Guests can view updated restaurant menus directly through the resort’s official website or by contacting the Restaurant Reservations Team at restaurants@oneandonlyroyalmirage.ae for exclusive dining options in Dubai.
How many restaurants and bars do you have?
One&Only Royal Mirage offers a selection of restaurants, bars and lounges, including Eauzone, Rotisserie, Nayara, Trèsind, Beach Bar & Grill, Samovar, Viva La Goa and Drift Sea Lounge. Guests can discover a variety of dining experiences, from intimate evenings to relaxed beachfront dining.
Do you offer a good variety of vegetarian food?
Each restaurant offers an extensive selection of vegetarian dishes, thoughtfully crafted using fresh ingredients to ensure a memorable fine dining experience for vegetarian guests.
Do you cater to lactose intolerance?
Our restaurants cater to guests with lactose intolerance. Please inform the team when making your reservation so the culinary team can accommodate your dietary needs.
If I'm late, how long will you hold my reservation for?
Restaurant reservations are held for up to 20 minutes for late arrivals. We recommend informing the team in advance to ensure your table remains available, especially during peak dining hours.
Are children allowed in your bars?
Children may accompany adults in bar areas; however, only guests aged 21 and above are permitted to sit at the bar counter, as per UAE regulations.
Do you have vegan options?
Every restaurant offers delicious vegan-friendly dishes, from fresh salads to plant-based mains, ensuring a satisfying dining experience for guests following a vegan lifestyle.
Do you cater to people with a gluten intolerance?
Our dining venues provide a variety of gluten-free meal options prepared with utmost care. Guests with gluten intolerance are encouraged to inform the team during reservation to ensure a safe and enjoyable dining experience.
How do I arrange a cake for a special occasion?
Guests can order a custom birthday or special occasion cake by contacting our Reservations Team at restaurants@oneandonlyroyalmirage.ae. Our chefs can craft a personalised cake to make your celebration extra special.
Can you assist me in arranging a special celebration?
The resort offers tailor-made celebration packages for birthdays, anniversaries, and other occasions. Our team can help you plan a private dining experience or themed event to make your celebration unforgettable.
Do you offer catering services?
The resort does not offer off-site catering; however, guests can enjoy a wide selection of on-site dining and private event options across our luxury restaurants and venues.
Can I get take away?
Yes, takeaway services are available at select restaurants within the resort. Guests can contact the venue directly to place an order and enjoy freshly prepared dishes on the go.
Are there restrictions during Ramadan?
During Ramadan, modest dress codes apply in public areas. Alcohol service is paused during fasting hours, and Shisha is available only after sundown. Guests can also enjoy authentic Iftar dining experiences during this time.
How do I make a group booking?
Group dining reservations can be arranged through the Restaurant Reservations Team at restaurants@oneandonlyroyalmirage.ae. Our team can assist with large table bookings, private dining, or event arrangements.
Travelling with children & teens
What is KidsOnly?
KidsOnly is a dedicated children’s club in Dubai designed for ages 4 to 11. It offers a variety of supervised activities that inspire creativity, imagination, and play—perfect for families staying at our luxury beach resort.
What are the hours of operation?
KidsOnly is open daily, operating from 10am to 6pm.
What are the fees for each child?
Access to KidsOnly is complimentary for all resort guests, offering a world-class children’s experience at no additional charge.
What activities do you provide?
KidsOnly offers exciting kids’ activities in Dubai, including arts and crafts, storytelling, nature-inspired games, and cultural workshops—keeping young guests entertained throughout their stay.
Do I need to book KidsOnly in advance?
No advance booking is required for KidsOnly. Children can join during operating hours and enjoy spontaneous fun and creative play at the resort’s KidsOnly club.
What's the age limit for KidsOnly?
KidsOnly welcomes children aged 4 to 11, providing age-appropriate entertainment and supervised experiences in a safe, engaging environment.
My child is almost 4 years old, can they still attend KidsOnly?
Children under 4 may participate in select KidsOnly activities if accompanied by a parent or nanny, ensuring a safe and enjoyable experience.
My child is still in diapers, are they able to attend KidsOnly?
Children who are not potty trained can still enjoy KidsOnly with adult supervision, ensuring comfort and care at the resort’s children’s play area.
Is lunch provided?
Lunch is not provided at KidsOnly, but children can enjoy light snacks and refreshments during their playtime at the resort’s KidsOnly club.
Do you provide snacks for children who are in the KidsOnly?
KidsOnly serves healthy snacks such as fresh fruit, cookies, and juice—keeping young guests energized throughout the day.
If I'm a resort guest, do I have to pay extra?
Access to KidsOnly is included for all in-house guests, offering exceptional family experiences as part of a luxury Dubai stay.
Is the parent or personal nanny allowed to accompany the children inside KidsOnly?
Parents and personal nannies are welcome to accompany children inside KidsOnly, allowing families to enjoy quality time together in a relaxed and secure setting.
What alternative activities can my child (under 4 years) do with me around the resort?
Families with younger children can enjoy fun-filled activities such as beach play, poolside paddling, and garden walks around our luxury resort.
Do you offer babysitting services?
Professional babysitting services are available upon request through the Concierge, allowing parents to unwind while their little ones are cared for by trained staff.
Can I book a party in KidsOnly?
Guests can plan unforgettable birthday parties at KidsOnly with customized arrangements, entertainment, and themed activities available on request.
Can adults go inside the KidsOnly during a birthday party?
Parents and guardians are welcome to join KidsOnly birthday celebrations, making every milestone special for families staying at our luxury family resort.
What is One Tribe?
One Tribe is an exclusive teen club in Dubai for ages 12 to 17, offering a cool, social space to relax, connect and enjoy interactive entertainment.
What activities do you offer at One Tribe?
One Tribe offers fun teen activities, including PlayStation gaming, arcade entertainment and interactive social games—ideal for teens seeking leisure and connection.
When is One Tribe open?
One Tribe operates daily from 9am to 9pm, giving teens plenty of time to enjoy their favorite activities at our luxury resort.
What is the age policy?
One Tribe welcomes guests aged 12 to 17, providing a dedicated, age-appropriate space for teens to unwind and socialize.
Can parents join?
Parents may accompany their teens at One Tribe if desired, offering flexibility for families staying at this luxury beachfront resort.
Do you offer meals?
Meals are not available at One Tribe, but nearby resort restaurants offer a wide variety of family dining experiences.
Do you serve drinks and snacks?
No food or drinks are served inside One Tribe; however, teens can enjoy refreshments at our resort’s luxury restaurants.
Spa & fitness
What time does the One&Only Spa and Fitness Centre open?
The One&Only Spa and Oriental Hammam are open daily from 9am to 9pm. The Pedi:Mani Studio operates from 10am to 8pm, while AMA Concept Luxury Hair Stylists is open from 11am to 8pm.
Is the spa and fitness centre access complimentary for in-house guests?
In-house guests enjoy complimentary access to wet spa facilities, including the steam room, sauna, and plunge pools. Spa treatments are chargeable, with package offers available on the resort website.
Can children use the spa and fitness facilities?
Children under 16 are not permitted in the spa or fitness areas. Guests aged 16–18 may book treatments when accompanied by an adult.
Do you offer group fitness classes?
Yes, the resort offers a variety of group fitness classes, including yoga, stretching, and high-energy workouts. For the latest schedule, please contact the Fitness Centre team or Concierge at our luxury beachfront resort in Dubai.
Do you offer personal training?
Personal training is available on request, with sessions tailored to your fitness goals and level.
Can I purchase gift cards for One&Only Spa?
Yes, One&Only Spa gift cards are available for purchase and can be customised for treatments and wellness experiences from our spa menu. Gift cards are valid for six months from the date of purchase, offering a thoughtful way to share a spa experience at One&Only Royal Mirage.
Pools & beaches
Do you offer pool and beach day passes for non-resident guests?
Yes, non-resident guests can enjoy a day at One&Only Royal Mirage with access to selected resort pools and the private beach. A selection of day passes is available, with dining benefits offered on selected packages.
Rates, inclusions and availability may vary by season. Guests are encouraged to explore our latest pool and beach experiences or contact the resort for further information.
Do you have lifeguards supervising your pools and beaches?
Yes, trained lifeguards are on duty at all pools and beach areas during operational hours for guest safety.
Which water sports activities do you offer?
Guests can enjoy a range of exciting water sports at our luxury Dubai resort, including paddle boarding, kayaking, flyboarding, and more. All activities are offered through our trusted partner, Hydro Water Sports, located on the resort beachfront.
What are the pool and beach timings?
The resort pools and private beach are open daily from 9am until sunset, offering guests a relaxing beach experience in Dubai.
Is Aquaventure Waterpark access included in my stay?
Guests staying in any room or suite receive one complimentary daily pass per person to Aquaventure Waterpark at Atlantis The Palm, just a short drive from One&Only Royal Mirage.
Retail
Do you have a pharmacy at the resort?
There is no on-site pharmacy, but the Concierge team can help with essentials or direct you to the nearest pharmacy.
Do you have a swimwear boutique?
Yes, the dedicated swimwear boutique features luxury resort wear, premium brands, and beach accessories.
Do you have a souvenir boutique?
Yes, the souvenir boutique offers locally inspired gifts, artisanal crafts, and One&Only keepsakes.
What are the opening hours of the boutiques at the resort?
Most boutiques are open daily from 10am to 8pm. For exact timings, please check with the Concierge or at the boutique.
Weddings
Is it possible to reserve venues exclusively, or buy out the resort?
All banquet venues can be reserved exclusively, and a full resort buyout is also possible, subject to availability and seasonality.
Are bespoke menu and custom dining experiences available?
Yes, bespoke menus and custom dining experiences are available, including the option to create a fully personalised menu tailored to your preferences.
Do you offer a dedicated wedding planner?
The resort does not offer a dedicated wedding planner; however, a list of recommended partners is available upon request. A dedicated Events Manager will be assigned to oversee and coordinate all requirements from the hotel’s side.
Can we host our ceremony and reception at the resort?
Yes. One&Only Royal Mirage offers indoor and outdoor venues for wedding ceremonies and receptions, complemented by personalised dining and beverage arrangements.
The resort does not officiate wedding ceremonies; however, guests are welcome to arrange their own wedding officiant if required.
Indoor venues can accommodate seated celebrations for up to 120 guests, while outdoor garden venues provide settings for larger gatherings. The Big Lawn can accommodate events of up to 750 guests, subject to the event configuration, availability and seasonality.
Corporate
What type of events can you host at the resort?
The resort can host networking events, conferences, meetings, gala dinners, B2B meetings, product launches, exhibitions, training sessions, and workshops.
Can venues be reserved exclusively for corporate events?
All banquet venues can be reserved exclusively for corporate events.
Do you offer a dedicated event planner?
The resort does not offer a dedicated event planner; however, a list of recommended partners is available upon request. A dedicated Events Manager will be assigned to oversee and coordinate all requirements from the hotel’s side.
Are there indoor and outdoor venues available?
One&Only Royal Mirage offers a selection of indoor and outdoor venues for corporate gatherings, including meetings, conferences, product launches, gala dinners and private events.
Indoor venues can accommodate up to 120 guests in cabaret style or up to 200 guests in theatre style.
Outdoor spaces include Al Janoub Lawn and Jetty Garden, offering settings for seated dinners, receptions and larger corporate gatherings. The Big Lawn can accommodate events of up to 750 guests.
Venue capacities depend on the event format and setup, with all arrangements subject to availability and seasonality.