GUARANTEE POLICY

A valid credit card is required as form of guarantee at time of booking. Full accommodation charges inclusive of 7% Municipality Fee, 10% Service Charge and 5% VAT will be charged according to the cancellation policy.

GALA DINNER SUPPLEMENT

A mandatory New Year's Eve Supplement will apply for bookings passing through 31 December 2019, AED 2,300 per adult, AED 1,400 for children 12-16 years and AED 1,100 for children 2 - 11 years.

DEPOSIT and CANCELLATION POLICY

Special Offers on Non-refundable Rates for all Seasons:
A non-refundable deposit of the full stay is required at the time of booking. Room charges are subject to 10% service charge, 7% municipality fee, 5% VAT and a ‘Tourism Dirham’ of AED 20 per bedroom per night.

For Low:

2020

01 June to 04 September

* A valid credit card is required as form of guarantee at time of booking. Total charge for the reservations will be charged seven (7) days prior to arrival.
* An online payment link will be sent to process the payment.
* Credit card used for payment must be presented by the card holder upon check in with passport or ID for verification.

For Shoulder:

2020

04 May to 31 May
05 September to 25 September

* A valid credit card is required as form of guarantee at time of booking. Total charge for the reservations will be charged fourteen (14) days prior to arrival.
* An online payment link will be sent to process the payment.
* Credit card used for payment must be presented by the card holder upon check in with passport or ID for verification.

For High:

2020

08 January to 07 February
22 February to 20 March
19 April to 03 May
26 September to 16 October
04 November to 25 December

* A valid credit card is required as form of guarantee at time of booking. Total charge for the reservations will be charged twenty one (21) days prior to arrival.
* An online payment link will be sent to process the payment.
* Credit card used for payment must be presented by the card holder upon check in with passport or ID for verification.

For Peak I:

2019

19 October to 03 November

2020

08 February to 21 February

* One (1) night deposit is required upon reservations. Total charge for the reservations will be charged twenty eight (28) days prior to arrival.
* An online payment link will be sent to process the payment.
* Credit card used for payment must be presented by the card holder upon check in with passport or ID for verification.

For Easter & Peak II:

2020

21 March to 18 April
17 October to 25 December

* One (1) night deposit is required upon reservations. Total charge for the reservations will be charged twenty eight (28) days prior to arrival.
* An online payment link will be sent to process the payment.
* Credit card used for payment must be presented by the card holder upon check in with passport or ID for verification.

For Festive:

2019

26 December to 07 January 2020

2020

26 December to 10 January 2021

* One (1) night deposit charge is required upon reservations. Total charge for the reservations will be charged forty five (45) days prior to arrival.
* An online payment link will be sent to process the payment.
* Credit card used for payment must be presented by the card holder upon check in with passport or ID for verification.

Palace Royal Suite and Beach Garden Villa for all Seasons:

A non-refundable 10% deposit of total room charge within 90 days of arrival is required, and full accommodation charges will be charged will be charged 60 days prior to arrival. Room charges are subject 10% service charge, 7% municipality fee and 5% VAT. If reservation was made within 60 days prior to arrival, full payment is required for confirmation.

In order to process your payment we require a completed and signed One&Only Royal Mirage credit authorization form along with a clear copy of your credit card, front and back. This form will be sent to you through your given contact details at time of booking i.e. fax or email address.

Reservations are considered confirmed only upon the receipt of the aforementioned; or after processing and approval of credit card deposit. One&Only Royal Mirage reserves the right to cancel a trip at any time prior to scheduled departure. In the event your trip is canceled by One&Only Royal Mirage, a full refund will be issued.

PAYMENT PLAN:

A valid credit card is required as form of guarantee at time of booking. Furthermore, an applicable advance deposit as guarantee may vary according to the period of your reservation. In order to process your payment we require a completed and signed One&Only Royal Mirage credit authorization form along with a clear copy of your credit card, front and back. This form will be sent to you through your given contact details at time of booking i.e. fax or email address.

1.   During Festive Season, a 1 night room charge inclusive of 7% Municipality Fee, 5% VAT and 10% Service charge upon booking is required, and the remaining balance 45 days prior to arrival date.
2.   During Peak Season, a 1 night room charge inclusive of 7% Municipality Fee, 5% VAT and 10% Service charge upon booking is required, and the remaining balance 28 days prior to arrival date.
3.   During High Season, total amount inclusive of 7% Municipality Fee, 5% VAT and 10% Service charge is required 21 days prior to arrival.
4.   During Shoulder Season, total amount inclusive of 7% Municipality Fee, 5% VAT and 10% Service charge is required 14 days prior to arrival.
5.   During Low Season, total amount inclusive of 7% Municipality Fee, 5% VAT and 10% Service charge is required 7 days prior to arrival.
6.   For Palace Royal Suite and Beach Garden Villa Residence a non-refundable 10% deposit of total room charge inclusive of 7% Municipality Fee, 5% VAT and 10% Service charge within 90 days of arrival is required, and the remaining balance will be charged 60 days prior to arrival. If reservation was made within 60 days prior to arrival, full payment is required for confirmation.

Reservations are considered confirmed only upon the receipt of the aforementioned; or after processing and approval of credit card deposit. One&Only Royal Mirage reserves the right to cancel a trip at any time prior to scheduled departure. In the event your trip is canceled by One&Only Royal Mirage, a full refund will be issued.

BOOKING OPTIONS:

If you would like to book multiple rooms, please make sure to use a different name for each room, otherwise the duplicate name reservation may be cancelled by the hotel.

Note:

To check-in at the One&Only Royal Mirage, at least one guest must be at least 21 years of age and present a valid credit card in their name. If under 21, the guest must be traveling with a party where one guest is 21 or older and is the credit card holder for all reservations.

A change in the length of stay or dates of your reservation is subject to availability and may result in a rate change. A revision made constitutes a cancellation. Please see CANCELLATION/NO SHOWS policy. For complete revision policies, please contact One&Only Royal Mirage. Reservations. From within the US call +1-866-552-0001, Outside the US call +1-954-809-2700 or at the hotel directly at +971-4-399-99-99

EARLY DEPARTURES:

Early departures will be assessed 100% per night for early departure.

NO SHOWS:

In the event of a no-show (i.e. if you neither use nor cancel your reservation), a fee equivalent to the value of the entire stay will be levied.

All fees and penalties are inclusive of 10% Service Charge and 7% Municipality Fee. Should you fail to travel and use the accommodations and services in your travel package, all fees & charges imposed by One&Only Royal Mirage, the airlines, resort or other suppliers will still apply. All members of the travel party must present a valid passport when traveling to and from and United Arab Emirates.

Traveling from a country other than the following countries i.e. United Kingdom, France, Italy, Germany, Holland, Belgium, Luxembourg, South Korea, Switzerland, Austria, Spain, Sweden, Norway, Denmark, Portugal, Ireland, Greece, USA, Finland, Monaco, Vatican City, Iceland, San Marino, Andorra, Canada, Liechtenstein, Australia, New Zealand, Japan, Brunei, Singapore, Malaysia, Hong Kong Citizens, Poland, Slovakia, Czech Republic, Lithuania, Hungary, Latvia, Estonia, Malta, Cyprus, Croatia, Romania, Bulgaria and GCC countries require a visa and valid passport, please contact the UAE Embassy or Consulate for more details. Failure to provide the air carrier or governmental officials with necessary documents will lead to denial of boarding.

All cancellation and no show penalties that are incurred are the sole responsibility of the client and will be charged accordingly.

REFUNDS:

Refunds due to cancellation of your stay prior to travel will be processed upon notification (or after return of documents if applicable) and are subject to applicable cancellation charges assessed by One&Only Royal Mirage, the resort and/or other travel suppliers.

Refund requested must be made by calling One&Only Royal Mirage Reservations, from within the US call +1-866-552-0001, Outside the US call +1-954-809-2700 or at the hotel directly at +971-4-399-99-99. Any unused services included in your travel package are not refundable.